Were first in line for what looked like a fairly nice boat for two hour whale watching. At the last minute, they decided/realized they had a charter group on that boat and shifted us to a much less desirable boat. Did not shift line in an organized fashion even after we pointed out they should do so. Simply didn't care. It was a free for all. Those who came last ended up getting on first. Totally clueless on customer service issues. Only redeaming factor is we got a good deal. Paid 1/3 of what some othet passengers did. Would only recommend if you gey a good deal ($10) and don't care about customer service.
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