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“Great Location, OK service!” 3 of 5 stars
Review of Marriott's Newport Coast Villas

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Marriott's Newport Coast Villas
3.5 of 5 Hotel   |   23000 Newport Coast Drive, Newport Beach, CA 92657   |  
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Ranked #2 of 17 hotels in Newport Beach
Manama, Bahrain
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“Great Location, OK service!”
3 of 5 stars Reviewed September 9, 2013

The location of this Marriott Resort Apartments is amazing and a beautiful setting. Being a Marriott Vacation Club owner in Spain, I can't but compare it with the one in Spain. The location of the newport Beach Villas is great, The resort lacked the feeling of a gate Community as the ones in Spain, which is a bit less secure when you have kids. The main pool was way too crowded upper pool was a bit dirty with stuff floating around! the lower pool was awesome! A lack of on resort Market (one available was way to limited in what it offered), so you will have to depend on local newport store to get your things!

Service of staff was below what I expected form a Marriott resort, too busy to care about giving the top level service one would expect. Was surprised the cleaning service were not provided on daily bases, and if requested they would be chargeable. Asked for cleaning services a few times and asked for confirmation from three staff all said it is in the system and will be provided at an extra charge, but nothing happened, and had to ask again!

If you are looking for the convenience of an apartment in a great location, not bothered about staff service, and can accept on demand cleaning service that this is a great place.

Room Tip: Avoid ground level apartments as they are dark, and try to get ocean view next to lower pool!
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Newport Coast Villas, responded to this review, September 11, 2013
Thank you for taking the time to share your feedback with us. Your experience is not typical of the guest experience at our resort and we would appreciate an opportunity to personally address your concerns. Please contact us at customer.care@vacationclub.com or at 800 860 9384. .
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
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  • French first
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English first
Richfield, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 8, 2013

We own a Marriott Time Share and spend several days each year at this Marriott situated on the Pacific Ocean at Newport Coast.

You do not have to own a time share to rent a unit at this Marriott.

Each unit is 2 bedroom/2bath fully furnished including a washer and dryer. The units we have used all have a balcony overlooking the Pacific. There are several pools, shuffle board and other areas including a workout center and a golf course.

Nearby is Laguna Beach, down the road is San Juan Capistrano and so many other places to visit too numerous to mention. About 2 hours South is San Diego.

If we win the lotto we are moving to Newport Coast - it is to die for! Moderate Weather Year Round.

Room Tip: If you can afford to rent this vacaton villa do it.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 8, 2013

We went to the marriot after attending a seminar in Palm Springs. We are marriot timeshare owners so we knew we were going to get "the speech" had no intention on buying a second timeshare but were talked into because we really like the new point system. The resort is beautiful but you do have a difficult time getting one of the villas with a view. If you're
lucky enough to get one you have magnificent view of the pacific. The villas are clean and well kept. It certainly isn't Pelican Hill (across the road, which we stayed previously ) but it's about half the price.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newberg, OR
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 7, 2013 via mobile

Stayed here for the weekend, finishing up a California week vacation. We had no idea it was a timeshare but upon checking in I figured it out in 3.4 seconds. A few polite No thank you and I brushed thru the door like the cool Ocean wind. They called my room a few times but I never answered. The rooms are quite nice and plenty of room. We were on the bottom floor (not the greatest) but we were close to the pool and BBQ where I was dieing to cook my own meal so I didn't care. The unit had very nice and large tv's however the cable was down and they never worked for anyone in this section. The pool was very comfortable and it was full of kids which was fine because we were a family as well. The one thing you need to know ismitmis a very large property so if you plan to walk to the other pools or main lodge get your hiking boots on. My largest complaint and reason for the average rating is that the hotel is not built very well. I can hear every footstep of the people above me beginning at 0530. No problem, I got a flight early in the morning tommorow, pay backs are awesome.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davis, California
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed September 6, 2013

I'm an owner at this property and have stayed here a number of times before. We are here on a weekend package price (we had a family event in the area to attend) on the condition we attend an owners' presentation.

Being on the weekend package, we knew we weren't getting an ocean view. (We actually have a nice garden view and a patio, so that part's OK.) We didn't know that they've changed the parking rules such that the second car in our party had to park so far from our villa that we have to drive people too and from it. The villas sleep eight (we have six here), and they provide two parking permits. Our second car arrived at midnight, and it was a real burden that they couldn't be anywhere close to us.

We also got a villa that was downstairs from the street level with no elevator. We had to carry our luggage and groceries down a steep flight of stairs. Whatever happened to ADA requirements?

The villas that looked so nice in 2006 when we purchased still look like 2006. The furnishings and carpeting are worn and dated-looking. The living room furniture is uncomfortable. There are no convenient outlets in the master bedroom for chargers/phones. When you come for a longer stay at a villa you bring electronics. How about somewhere to plug them in? The ice maker was off so there was no ice. The clock radio was set for midnight and woke us up with loud, blaring music. There was no binder of villa information.

But I've saved the worst for last. At 11 p.m., three security guards rang our doorbell, demanded to know who we are, and insisted on identification. Who we are? We're the same people who checked into this villa a few hours ago--and showed identification to do so. They gave some weird explanation about someone with a similar name "squatting" in a villa that didn't belong to them, but what did that have to do with us? We were exactly who and where we were supposed to be. 11 p.m. on vacation? It better be an emergency.

The location is great and the property is lovely as it always has been. It's a nice place, but you pay a premium to come here and have fun, and I'm more stressed out than I would be at home. Use your money to travel somewhere that they care about you and don't treat you like cattle.

Oh, also--I can't wait for the timeshare presentation where they try to get us to spend lots of money for even more of this. Good luck with that.

Room Tip: Rooms close to the main building or with an ocean view are the most desirable. But good luck gettin...
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Newport Coast Villas, responded to this review, September 11, 2013
We are sorry to hear that you did not have a positive experience at Marriott's Newport Coast Villas. During periods of peak occupancy, it is necessary to restrict the number of parking spaces per villa. The resort does offer a shuttle from the parking area to your villa. Our resort is ADA compliant and all of out ADA villas have elevator and ramp access. The ice maker is emptied and cleaned after every guest to ensure it is sanitized for the next guest. Your experience with the security staff is not typical of the guest experience at our resort and we would appreciate an opportunity to personally address your concerns. Please contact us at customer.care@vacationclub.com or at 800 860 9384.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 6, 2013

We were impressed by this excellent well run resort. It was a great place for a holiday - we enjoyed the spacious 2 bedroom apartment and amenities. The 3 swimming pools are great, super warm and the grand-kids just loved them. There are 3 nice tennis courts, well maintained and easy to book. Everywhere at the resort, there was efficient and friendly service. The resort is very well located with a shuttle service to beautiful Crystal Cove beach which is close by. It is also close to Fashion Island, great for Newport Beach, Balboa Island and the peninsula.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Sussex
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 5, 2013

We stayed here for 5 nights at the end of a month long road trip. We wanted somewhere to put our feet up and relax. This was just about perfect. We had a two bedroom apartment and it was massive by European standards. The main bedroom was huge, massive bath and a double shower. It was also so good to have a proper kitchen, dining area and washer + tumble dryer. The pools were great. We based ourselves around the main three but there were others. Facilities on site were good with the exception that we would have preferred to have had a restaurant where we can sit down and eat in the evening as there is nothing after the pool bar closes at 7. It was explained to us by the timeshare sales rep ($250 free if you can stand the 2 hour pitch but not a hard sell) that as the resort is an owner timeshare, a restaurant would lose money and so the owners had decided against a proper food sit down in the evening. I can understand this but be prepared to eat out or cook for yourself in the evening.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Newport Coast Villas

Address: 23000 Newport Coast Drive, Newport Beach, CA 92657
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Newport Beach
#3 Romantic Hotel in Newport Beach
#10 Business Hotel in Newport Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Newport Coast Villas 3.5*
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Also Known As:
Marriott`s Newport Coast Villas Hotel Newport Beach
Marriotts Newport Beach
Marriotts Newport Coast Hotel
Marriott Newport Beach
Marriotts Newport Coast Villas
Marriott Newport Coast Villas

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