I'm actually torn about what to write. We'd never been to Newport Beach before and were very much looking forward to it. The problem is the resort could have been anywhere as it's somewhat removed. We had a 2 bedroom suite and that was simply great. The value was also a plus as it wasn't that expensive. From there though it was not a place we said we'd go back to. I'd like to give Newport another shot, just not here.
First, it's removed from the beach so to go anywhere, you have to drive, period. That takes some of the joy out of it for me. The beach is maybe a mile or so but not a great walk. I would normally think a resort would compensate for this by having a great facility with all services but it was just the opposite. This was more of the eat in, cook in, drive out kind of place. There is no restaurant on site to speak of other than a bar/cafe by the pool with a very limited menu and they closed by 6PM. No breakfast either. Even the little shop with snacks closed early. This meant you had to drive or cook, period. I would have been fine with the remoteness if they served breakfast and dinner. I would have been fine without the services if we were closer to the beach or restaurants. This had neither. It was an attractive property and a nice pool with a number of activities so it has possibilities, just didn't make it for us. At least not for a return trip.

Love this resort but I was not thrilled that a rodent had free roam in the villa. While the housekeeping staff was quick to lay traps, I would have thought management would have been a bit more interested in guest's comfort. It seemed to be the norm that mice ran around in the rooms. No one was surprised.

My family has been staying at this property for at least two weeks a year, every year, for the last 10+ years. I can say, unequivocally, we have never had a bad time. We have never had a less than clean suite, always have dealt with a helpful and cheerful staff, have always seen well-maintained grounds, and will keep coming here probably until the cows come home. I now live in Newport Beach, and I still stay here when my parents come to town because it feels that comfortable on the property and the suite size can accommodate a crowd. My mom has gotten her room preferences down to a science, she puts in a request for two specific units, and they are usually available... pretty good service for such an expansive property. For on-site amenities, we love and take full advantage of the en-suite laundry, both gyms and pools, and the tennis courts. It really is a stunning property, with great views, and I can't recommend it enough.

My husband and I just returned after a week here. We have been here numerous times and at all times of the year. We always enjoy our stays. Several reviews have stated that the staff is unfriendly and unhelpful. We have NEVER experienced that. I always take walks throughout the resort and whenever I pass a staff member, I am greeted in return with at least a smile and more than likely a verbal greeting. However, I didn't find that to always be a fact when passing other clientale. I found it interesting that many of the other visitors looked away when greeted or just nodded with a "grunt". That makes me wonder if the persons who complain about the staff may need to look at their attitudes also. Just saying!! :-)