This was our fourth stay at this hotel as it has become one of our favorite places to stay. Our main reasons why we enjoy this property so much are because of the large and beautiful standard rooms, the unique layout of the hotel, and the pretty setting.
The rooms, called bungalows, are pure bliss and provide a very attractive and relaxing environment. Besides being very large, they are comfortable and come across as more homey than a standard hotel room. Perhaps it is the limestone fireplace, light wood cabinetry, or vaulted wood beamed ceiling that makes you feel you are in a special place. An equally sublime bathroom of pure luxury and space should also be noted. These features combined with a cohesive soft color palate create the perfect retreat. To top it off, large well-made sliding glass doors open to a spacious private patio. Ours came with two lounge chairs, a large umbrella, and a table with two chairs.
We like that the bungalows are set on four different streets in charming clusters and rows. The architecture is very attractive, as is the landscaping. It makes walking to the Coliseum and the main building a pleasant stroll. It is also nice that you are able to park nearby your room. It all makes you feel like you are staying in our own little private villa on a grand estate, and not at a standard hotel or resort.
The rest of the hotel is also wonderful. The Coliseum pool is very cool and fun to swim in. The restaurants are all very nice and visually appealing with good food. The gym is decent sized so that a full workout can be achieved. The spa area is great, especially the hot tub which is located in a tiled room that reminds us of a mini Grand Central. All this, plus Wi-fi in your room, is included in your room rate with no additional fees.
Service overall at the hotel is pretty good, but falls somewhat short of the outstanding service we have experienced at other hotels of this caliber.
Our past stays have been at less busy times at the hotel and the increase in the amount of guests did affect our stay a little. Our room was not ready until just before the official check in time of 4pm. The next day we returned to our room at 3:30pm to find that maid service was not done. A phone call was made and within fifteen minutes the service was provided. As mentioned, the patios are private but noise and smoke from neighbors can travel your way. A new feature at the pool is rafts that seem to be collected by young children that use then use them as diving boards. The pool is very large so it should not really stop you from enjoying the pool, it is more of a safety concern that the hotel should reconsider. There is no adult pool here, and the kid’s pool is nice but what child would want to be in a separate pool when the Coliseum pool beckons.
One more note: the bungalows seem to come in only two categories: garden view, and ocean view. We have never been disappointed with our location, but the views in each category seem to vary to a fair degree. There really should be a third middle designation.
Regardless of your placement, you are still at one of the most attractive resorts around and staying in a room that we personally find as one of the best we have ever come across.