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“Amazing- Heaven on Earth” 5 of 5 stars
Review of The Resort at Pelican Hill

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The Resort at Pelican Hill
5.0 of 5 Hotel   |   22701 Pelican Hill Road South, Newport Beach, CA 92657   |  
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Ranked #2 of 17 hotels in Newport Beach
Dallas
Top Contributor
70 reviews 70 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
71 helpful votes 71 helpful votes
“Amazing- Heaven on Earth”
5 of 5 stars Reviewed October 2, 2013

This is it. I have stayed at Ritz Properties and Four Seasons. If they are the gold standard, then Pelican Hill is the PLATINUM Standard.

We had a chance to stay recently in the Villas and it was the most relaxing 3 days we had in a long time. Food and service were amazing, to go along with a gorgeous property and stunning views.

I cannot say enough about this property. Start to finish, the best experience I have had.

Tips:

If possible, opt for a Villa over a Bungalow.

Breakfast was a little pricey for the buffet ($40), but the a la carte items came with enough food for two.

Be sure to book the spa early.

Stay for a Monday. We practically had the whole resort to ourselves!

Room Tip: Pick the Oceanview Villa if you can.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Lake Villa, Illinois
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 30, 2013

My husband and I just completed our second stay at Pelican Hill within the last 12 months. The views, setting, linens and amenities are truly first class. All restaurants on site have fabulous food and selection. As expected with any top notch resort, retaurant prices are on the higher end but you get what you pay for - high end, quality food with great selection. The only restaurant I felt was a bit "off" was the Coliseum Pool & Grill. They are a bit over priced for what they serve. We found service from Housekeeping, Spa Staff, Golf Cart Drivers and Poolside Servers to be OUTSTANDING! They were all warm, kind, down to earth and friendly. The one area which I was surprised to be so vastly different from our last visit was the warmth of the Front Desk, Valet and Doorman. They all seemed a bit cold with indifferent attitudes which was much different from our first visit nearly 12 mos ago. I hope this area improves as the resort is truly a gem...

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 28, 2013

Our stay at Pelican Hill was a bit off from the start. When asked at check-in to please try to ensure we had a nice view (no parking lot) the desk agent assured us it was lovely, overlooking gardens and the mountainside with a peek of the ocean from the terrace. We arrived at the room to find it actually backed up to a thorny hedge that shielded the view from the main entry drive into the resort. Plenty of traffic noise but no view of a garden and certainly no ocean. The room was spacious with a nice fireplace, but as others have testified, home to several small spiders and other bugs. That said, the people from room service and housekeeping were warm, welcoming and extremely professional. The desk staff and valet stiff but polite. The location is nice, but we'll keep returning to our other favorite hotel in the region (RC Laguna Niguel) just because we found the desk agent to be mis-leading and a bit patronizing.

Stayed September 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

I am not sure you could get anymore luxurious than this hotel.

From the staff to the dining to the linens to the lobby. All Grande and all luxurious.

Would DEFINITLEY recommend it!

The restaurant is wonderful! Make a point to eat there and sit out on the terrace, super romantic...
Also go when you can lay by the pool! View is top notch!

Room Tip: If you can stay in a VILLA - it is like the nicest small bungalow you have ever seen!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Head Island, South Carolina, United States
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 26, 2013

I just read the review about bad business practices. I was amused by the General Managers response that asked the gentleman to call him directly. That is a joke. My wife booked a vacation from the east coast to see our son and celebrate her birthday. I was hospitalized the night before and had to delay our trip (hospital letter was obtained but was of no value. They charged us for the complete stay and told us we could apply it toward a future visit if used this year. We have tried to contact Lama the GM and Amy, the head of reservations for over a week with no success. Left many messages with assistants etc. Without their approval, the front desk can not rebook. Proverbial runaround. They have our money so " stall and delay" tactics are obviously being used. We were referred by friends who are quite irritated and will not book in advance again. Jeff Wilson, Hilton Head SC

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PelicanHillResort, General Manager at The Resort at Pelican Hill, responded to this review, September 27, 2013
Jeffery,

I understand your frustration with your recent experience, but I am disappointed to read the comments you have posted here. As I was away from the Resort this week on business, multiple members of my management team have reached out to you by phone with no response. Within this week, we have contacted you more than eight times. I understand you spoke with my assistant directly on multiple occasions, but each of our return phone calls went unanswered.

It is unfortunate that our attempts to connect with you have not been well received. We will continue to try and reach out to remedy this situation.

Kind regards,

Giuseppe Lama
Managing Director
The Resort at Pelican Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura, California
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 24, 2013

There is no question that The Resort at Pelican HIll is breathtaking in most every way. The grounds, golf course, ocean views, etc. are all stunning! We had a nice ocean view bungalow which was well-appointed with all that you'd expect from a hotel of this caliber (two exceptions : no slippers and no bath tub amenities). The bed, linens ... all superb.

The food, both in the restaurant and in-room dining, were very good. No complaints.

The only thing that stood out to us during our stay was that no one seemed to be willing to part with a smile : from the valets, to the front desk personnel, and most of the service staff. Even after attempting to be cordial and smile ourselves (and generous tips in some cases). Every one was professional enough, but just seemed oddly cold.

The worldwide AMEX Fine Hotels & Resorts list is like a check-list/guide for us when we travel (as to where we stay) so we are very familiar with what that warm greeting and those smiles feel like. Heck, just in general. But, it was obviously noticeable and distracting enough for me to take them to time share it here and almost push it to a 3 star rating. As to why this was the case, I don't know ... but happy staff usually show it.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

My wife and I originally booked a Bungalow room (about 800 sq. feet). Upon check in we were upgraded to a 3 bedroom Villa (thanks AMEX, I think we caught them on a slow week too). This room was over 2000 sq. feet with new, very high end finishes (marble, full stocked kitchen, great linens, garage etc.). It is worth noting the bungalows are just as nice, just a little smaller.The well appointed beautiful rooms, large swimming pools, professional staff, numerous restaurants are better than any Ritz Carlton I have stayed at. We played golf the next day on the South course which was very scenic, challenging but friendly. Great views all day too. Our caddy, Eric was so nice and helpful; excellent pro shop as well.They have Mercedes Benz SUV's to shuttle you anytime you need a ride around the resort, we never waited more than a couple of minutes. It's one of the few places after 2 nights I was not ready to leave. We are already planning our next visit.

Room Tip: The resort is separated into the bungalows section which is near the main entrance. They also have t...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Resort at Pelican Hill

Address: 22701 Pelican Hill Road South, Newport Beach, CA 92657
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Newport Beach
#1 Business Hotel in Newport Beach
#1 Spa Hotel in Newport Beach
#2 Romantic Hotel in Newport Beach
#2 On the Beach Hotel in Newport Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Resort at Pelican Hill 5*
Official Description (provided by the hotel):
Set on 504 acres by the Pacific Ocean in Newport Beach, The Resort at Pelican Hill(R) features: 128 two-, three- and four-bedroom villas with magnificent coastal views and an unparalleled array of appointments, immersing guests in the absolute finest of everything; 204 luxuriously appointed bungalow guest rooms and suites with private terraces; a rejuvenating Five-Star spa with a menu of the world's most celebrated therapies; world-class restaurants, including Andrea serving authentic Northern Italian cuisine; an iconic "Coliseum Pool," one of the largest circular pools anywhere with tiered decks and luxurious cabanas; and Pelican Hill Golf Club with 36 dramatic holes by Tom Fazio, nearly all with ocean panoramas. A Five-Star, Five-Diamond destination, Pelican Hill has earned acclaim as the 2012 Grand Resort selected by Andrew Harper's Hideaway Report; as Conde Nast Traveler Readers' Choice Awards Top Southern California Resort (2013 & 2012), Top U.S. Resort (2011), Top-Rated Golf Resort Worldwide (2012) and Top-Rated California Resort Spa (2012); in Travel + Leisure's "Top 100" World's Best Hotels (2011 Readers' Poll), and with two courses ranked among Golf Digest's America's 100 Greatest Public Golf Courses (2011). ... more   less 
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Also Known As:
Pelican Hill Hotel Newport Beach
Hotel At Pelican Hill
At Pelican Hill Hotel

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