Great golf course and facilities. It would appear to have everything except a commitment to customer service and attention to detail.
Intermittent service was the biggest problem. On first day sat down for lunch. It took over an hour to get served, and when we did my quesadilla appeared to have been microwaved to melt the cheese and then thrown in pan for a couple minutes in a poor attempt to brown the tortilla. When I tried to order room service I was left on the line for 5 minutes. When I finally got someone to answer, after the front desk had cycled the call to room service a couple of times, I said I simply wanted to order some food. The woman who answered had an attitude and let me know she was the manager in a way that sounded as though I should feel honored to have the privilege to speak with her. They forgot to send a car to pick up my mother in law, who has difficulty getting around, and then it still took another 20 minutes to send a car after being reminded with a call. These were not isolated incidents during our visit.
The exercise room is open 24 hours, but some of the machines were not in very good condition.
Some staff such as the housekeeping people did a fantastic job. They appeared to take a lot of time and expend a lot of energy to make the rooms clean and neat. A number of the other people, usually those with less prestigious jobs, went out of their way to be helpful and pleasant.
It is unlikely that I would plan to stay there again.
- Official Description (provided by the hotel):
- Set on 504 acres by the Pacific Ocean in Newport Beach, The Resort at Pelican Hill(R) features: 128 two-, three- and four-bedroom villas with magnificent coastal views and an unparalleled array of appointments, immersing guests in the absolute finest of everything; 204 luxuriously appointed bungalow guest rooms and suites with private terraces; a rejuvenating Five-Star spa with a menu of the world's most celebrated therapies; world-class restaurants, including Andrea serving authentic Northern Italian cuisine; an iconic "Coliseum Pool," one of the largest circular pools anywhere with tiered decks and luxurious cabanas; and Pelican Hill Golf Club with 36 dramatic holes by Tom Fazio, nearly all with ocean panoramas. A Five-Star, Five-Diamond destination, Pelican Hill has earned acclaim as the 2012 Grand Resort selected by Andrew Harper's Hideaway Report; as Conde Nast Traveler Readers' Choice Awards Top Southern California Resort (2013 & 2012), Top U.S. Resort (2011), Top-Rated Golf Resort Worldwide (2012) and Top-Rated California Resort Spa (2012); in Travel + Leisure's "Top 100" World's Best Hotels (2011 Readers' Poll), and with two courses ranked among Golf Digest's America's 100 Greatest Public Golf Courses (2011). ... more less
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- Also Known As:
- Pelican Hill Hotel Newport Beach
- Hotel At Pelican Hill
- At Pelican Hill Hotel