I just got off the phone after calling back 3 times to get through. Once I got through, I asked for front desk. I was placed on hold for 3 mintues and then Alissa picked up and began askingme about my roomdates, etc. After speaking to ehr for another 3 mintues, she said someone form reservations would call me back. I asked her why she said she was "reservations" and she said, "oh no, I amreservations for activites. not rooms." I asked her why I could not be transferred to room reservations and she said they were all in a meeting. It is Monday at 5:45pm and not one single room reservations person is avaialbe to speak to.....I thena sked to speak to teh GM and she told me that isnt possible. I asked to speak to a amanger, and she put me on hold for about 90 secodns and then hung up on me.
I do reviews all the time and have come to the conclusion that phone service in a hotel is 100% indicative of the service you get when you are at the hotel.
This hotel is supposed to be "luxury" 5 star and costs over $600 a night.
I stay at 5 star, 4 star and 3 star hotels all over the world.....
I recently had better service Birmingham, Alabama at Embassy Suites than on the phone with this hotel.
It is clear that $$$ does not always buy you good service.....
- Also Known As:
- Pelican Hill Hotel
- Pelican Hill Hotel Newport Beach
- Hotel At Pelican Hill
- At Pelican Hill Hotel
- Official Description (provided by the hotel):
- Pelican Hill® in Newport Coast is an extraordinary Southern California destination with expansive views of the Pacific Ocean. With Palladian-inspired architecture from Northern Italy, the resort offers 204 Bungalow guest rooms and 128 Villas evoking a home-away-from-home feeling, along with world-class restaurants in classic alfresco settings; a luxurious, award-winning spa; 36 holes of golf designed by Tom Fazio; and spectacular Coliseum Pool. Located between the exclusive Laguna Beach and Newport Beach communities, Pelican Hill is currently ranked America's Top Resort by Condé Nast Traveler readers and Grand Resort 2012 by Andrew Harper's Hideaway Report. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Priceline, Tingo, Fareportal , Otel, Hotels.com and Venere so you can book your The Resort at Pelican Hill reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.