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“loved everything about this hotel” 5 of 5 stars
Review of The Resort at Pelican Hill

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The Resort at Pelican Hill
5.0 of 5 Hotel   |   22701 Pelican Hill Road South, Newport Beach, CA 92657   |  
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Ranked #2 of 17 hotels in Newport Beach
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“loved everything about this hotel”
5 of 5 stars Reviewed December 29, 2012

We traveled to LA during Christmas and booked 5 nights at the Omni hotel downtown which was closer to everything we wanted to get to but after 3 nights, we decided to cancel the two remaining nights and stay at the Pelican hill resort. As soon as I stepped inside the lobby, I felt like I was home. We were greeted with smiles and were immediately asked if we needed assistance. I booked my stay through AMEX platinum and was immediately upgraded without hassle. After getting the room keys, we were immediately assisted to our room by the staff ( not just giving us the directions to our room but led to in a hotel vehicle)

We opened the door to the hotel room and headed straight to the outside to enjoy the ocean view room. I felt after being 4 days in LA that I was finally on my vacation.

The pool, breakfast and the service was all 5 star. During my stay, I pressed the I think hospitality button on the phone, rang 4 times and it was picked up by another person in another department apologizing that the person in hospitality was busy and asked if she could help. I was pretty amazed by that kind of service and would definitely recommend anyone who loves to be pampered to cough up the extra money to stay at the Pelican hill. You will not regret it.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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682 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
Santa Barbara, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2012

We stayed with our five grown up children at a 4 br villa for 5 nights and had a great time, everything at the villa was first class and convenient, spacious, cozy,view, confortable, good and solicitous personell.
The food at the restaurants is a bit expensive, but you have the full kitchen to fix breakfast and warm up take outs for dinner as a family, which made the trip a wonderfull get toghether.
Pelican Hill is very well comunicated and Newport is a great place for a vacation with the John Wayne Airport so near.
With out a question the best place we have stayed.

Room Tip: Ask for a north side villa with a view of the pacific ocean.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden, Colorado
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 27, 2012

Is there any coastline in the U.S. more posh than Newport?...of course, where there is posh there typically follows pretense....fair trade-off I think....in any case, we (meaning me) planned a family vacation here, "family" being defined as a place where Dad can play world-class golf...so my wife was quietly pleased and wisely kept it to herself with the irony of me injuring my back badly enough just prior to leaving CO that all tee times were cancelled....I could hear the golf Nazi shouting "NO GOLF FOR YOU!!"....so properly medicated, I resigned myself to enjoying the other amenities of Pelican Hill, not all that difficult...a couple of kudos and complaints...the "villa" we booked through AMEX travel was not what I'd call a "villa" but that's a semantic issue, I suppose...a little small, and not particularly a prime location on the property, give it's locale on the bluff overlooking the coast....our view was more "rooftops" than "whitecaps"...maybe next time I use Tripadvisor recommendations to get what I want....still, a very nice place to lay your head for a few nights....the pool area is second to none compared to the nicer places we've stayed along this stretch, including the Ritz and St. Regis down the road in Laguna...circular design allows for the just-perfect angle for tanning and/or people watching and lit at night, it's storybook stuff....gotta love the pool attendants who offer to clean your sunglasses with those little cans of sprayable Evian...arrived at 7P and the room wasn't ready...really?....Taylor eased my irritation with an offer of cocktails and after some valet confusion, we unpacked about 8P....I'd asked for (and paid for, I think) a roll-away for our 13 yr old, but it wasn't there...got that fixed eventually....food & beverage is exceptional and priced as such....tokk advantage of the shuttle to the beach one day, a fun excursion made easy....and since I wasn't playing any golf I sought solace in the Golf Channel...but wait, the Golf Channel in standard definition???....you gotta be kiddin me....most of the programming where HD shines is on the golf course and football field, so how can it be that one of the most lux and expensive golf resorts in the world has the Golf Channel in the old fashioned format??...I'm guessing it's a result of their programming provider not making it available, and not that they saved a couple of bucks by not opting for the a la carte option...still, didn't seem right for this destination....btw, I have played here before while staying elsewhere and recall that both courses are all that, and that the golf service was beyond the call....left a pair of white golf shoes with the locker room shoe guy to stash for my return the next day, so as to play both courses, and they had shiny new white shoelaces upon my return....very nice touch.....all in all, probably al little to pricey for one of my guy golf trips but a seriously guilty pleasure for me

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san antonio
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 25, 2012

The North Villas offer a stunning view of the ocean from a high vantage point. We stayed in a 2 BR villa. It was a large space with very ample bedrooms, washer and dryer, a small open kitchen, a living room/dining room combo and a large outdoor space facing the spectacular view of the Pacific. The furnishings are especially plush and the bed may be even more comfortable than the Four Seasons!
We did have a problem with the heating system and it took two calls to the engineer before it was fixed. Lighting in the bathrooms was very dim and really didn't have good light until the daytime when daylight supplemented the weak interior lighting.
The toiletries are top of the line with exquisite scents and rich emollients. But if you need to keep your hair dry when you take a shower be warned, the shower caps are meant for infant-sized heads, so bring your own.
Room service is extremely expensive and it was difficult to get our orders straight. An order of bagels means one bagel at the price of $15!
But on the bright side, there is a kitchen in the unit and you can always bring in your own food. All snarkiness aside, this is a very lovely property and I'm looking forward to another visit soon.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 15, 2012

There are several restaurants at Pelican HIlls. The food is always great. The decor beautiful, the bathrooms beautiful, the pool incredible, and many restaurants to choose from. Go for a family brunch, a couples romantic dinner, or bring out of town guests. You will NEVER BE Disappointed. Always wonderful and gorgeous gingerbread trees throughout Christmas.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach, CA
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed December 15, 2012

I have had High Tea at Pelican Resort three or four times with my girlfriends and always had a wonderful experience. I'm sure guys may like this but it's definitely a girl thing!
The tea selection is varied -- something for every taste, and it's fresh, not "Lipton." The food is petite but tasty and complimentary to the teas. A reminder for those looking for more substantial food, it's not supposed to be a meal.
The view is spectacular and the lounge very cozy. The servers are excellent and refill the hot water constantly. I highly recommend this for some girlfriend time!

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 15, 2012

Spent 2 nights in a 3 bedroom villa and played both North and South golf courses. The Resort was quiet, understandable considering we were there during the week in early December. It's an immense place; you need a vehicle to get around the property. The North course was nice, but I much preferred the South course. More scenic, more character. Ate at the Pelican Grill one night and was really impressed with all the Middle Eastern food on the menu! Did a pretty faithful job too. Service was quite good overall.

Only complaints were small issues. Very poor water pressure in all but one shower in the villa, for example. Also, lights would randomly cut out at times. While a great experience, the Resort is not a value proposition; you pay through the nose.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Resort at Pelican Hill

Also Known As:
Pelican Hill Hotel
Pelican Hill Hotel Newport Beach
Hotel At Pelican Hill
At Pelican Hill Hotel
Address: 22701 Pelican Hill Road South, Newport Beach, CA 92657
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Newport Beach
#1 Luxury Hotel in Newport Beach
#1 Business Hotel in Newport Beach
#1 Romantic Hotel in Newport Beach
#2 On the Beach Hotel in Newport Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Resort at Pelican Hill 5*
Official Description (provided by the hotel):
Pelican Hill® in Newport Coast is an extraordinary Southern California destination with expansive views of the Pacific Ocean. With Palladian-inspired architecture from Northern Italy, the resort offers 204 Bungalow guest rooms and 128 Villas evoking a home-away-from-home feeling, along with world-class restaurants in classic alfresco settings; a luxurious, award-winning spa; 36 holes of golf designed by Tom Fazio; and spectacular Coliseum Pool. Located between the exclusive Laguna Beach and Newport Beach communities, Pelican Hill is currently ranked America's Top Resort by Condé Nast Traveler readers and Grand Resort 2012 by Andrew Harper's Hideaway Report. ... more   less 
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