We traveled to LA during Christmas and booked 5 nights at the Omni hotel downtown which was closer to everything we wanted to get to but after 3 nights, we decided to cancel the two remaining nights and stay at the Pelican hill resort. As soon as I stepped inside the lobby, I felt like I was home. We were greeted with smiles and were immediately asked if we needed assistance. I booked my stay through AMEX platinum and was immediately upgraded without hassle. After getting the room keys, we were immediately assisted to our room by the staff ( not just giving us the directions to our room but led to in a hotel vehicle)
We opened the door to the hotel room and headed straight to the outside to enjoy the ocean view room. I felt after being 4 days in LA that I was finally on my vacation.
The pool, breakfast and the service was all 5 star. During my stay, I pressed the I think hospitality button on the phone, rang 4 times and it was picked up by another person in another department apologizing that the person in hospitality was busy and asked if she could help. I was pretty amazed by that kind of service and would definitely recommend anyone who loves to be pampered to cough up the extra money to stay at the Pelican hill. You will not regret it.
- Official Description (provided by the hotel):
- Set on 504 acres by the Pacific Ocean in Newport Beach, The Resort at Pelican Hill(R) features: 128 two-, three- and four-bedroom villas with magnificent coastal views and an unparalleled array of appointments, immersing guests in the absolute finest of everything; 204 luxuriously appointed bungalow guest rooms and suites with private terraces; a rejuvenating Five-Star spa with a menu of the world's most celebrated therapies; world-class restaurants, including Andrea serving authentic Northern Italian cuisine; an iconic "Coliseum Pool," one of the largest circular pools anywhere with tiered decks and luxurious cabanas; and Pelican Hill Golf Club with 36 dramatic holes by Tom Fazio, nearly all with ocean panoramas. A Five-Star, Five-Diamond destination, Pelican Hill has earned acclaim as the 2012 Grand Resort selected by Andrew Harper's Hideaway Report; as Conde Nast Traveler Readers' Choice Awards Top Southern California Resort (2013 & 2012), Top U.S. Resort (2011), Top-Rated Golf Resort Worldwide (2012) and Top-Rated California Resort Spa (2012); in Travel + Leisure's "Top 100" World's Best Hotels (2011 Readers' Poll), and with two courses ranked among Golf Digest's America's 100 Greatest Public Golf Courses (2011). ... more less
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- Also Known As:
- Pelican Hill Hotel Newport Beach
- Hotel At Pelican Hill
- At Pelican Hill Hotel