This is an interesting property that surprised me due to it's ratings. This property is a 5-star that should really be a 4-star. Understand that I am comparing this to other 5-star properties I have stayed in. I was extremely surprised that both Andrew Harper and Conde Nast voted this property a #1. Let me say I had very high expectations for the property, room, service, food and golf. They disappointed me in every way except the golf. We drove in to the resort. The view from the lobby is of the lovely circular pool and the ocean in the distance. Valet service extraordinary - so fast that they whisked the car off before I could get my phone out of the car! There is no complimentary welcome beverage, glass of water or tour. We were just told at 2pm that our room was not ready and they would call when it was. I thought I might use the time to walk down to the beach, but the ocean is actually over a mile walk or drive away on a busy street! OK, so let's go to the pro shop and look around. Well, need to drive there too. I looked for a quiet spot to sit and read a book and found that there are not really too many "relaxation" areas away from the pool to just sit and enjoy. I watched a bird fly into one of the glass walls and hurt itself and was told by an employee that the glass is so clear that the birds fly into the glass and hurt or kill themselves all the time. (Can we maybe fix this?) Sad. Oddly, you need to drive (not walk) everywhere (i.e. to golf, to the beach, The Grill, and some drive to the pool). Walking can be hazardous by the pool as some of the drivers are driving a bit too fast for a parking lot. Room was spacious, lovely, clean, well stocked mini bar, great deck with lounge chairs and table for outdoor relaxation. But, the table was not wiped after a room svs meal or housekeeping though, so when I put my book down later...well, it got wiped then! Kind of a lot of traffic/car/other noise in the room starting at about 3:30-4:00am if you sleep with the deck doors open. I guess I had expected to leave my doors open by the ocean for the breeze. Food...we ate at the bar when we arrived, as our room was not to be ready until the scheduled 4pm. 2 drinks and 2 apps were $70 - drinks good but food not. In CA, I expected a better bar menu with some healthy items. I had to specially request veggies with the hummus (vs. pita). The hummus tasted like a can of garbanzo beans put in a blender without any flavor. I didn't eat it. My husband couldn't eat his deep fried peppers either as the spicy first one burned his mouth. The Pelican Grill food is not much better. Not bad but not great. Few healthy non-meat-based dishes. We ate one lunch and one dinner there. The food is decent...but for the price we expected much, much more. Had some guests join us for dinner at Andrea's. The view of the sunset was spectacular. Service was good and the food was good but not great and definitely not worth the extraordinary prices. Room svs breakfast the same (i.e. 1 plain oatmeal, 3 croissants (or at least pastries called "croissants"), 1 regular coffee and 1 skim milk around $55-60). No little slices of fruit on the side or anything. You get oats. This seems to be the theme here. The golf, however, is one of the most organized operations I have ever seen. From the moment you pull up to valet until you leave the course, the service and organization will astound you - my shoes needed spike replacement - and in 10 mins all spikes were replaced and my shoes were clean & neat. Play time is good...fast but not rushed at all. Course is beautiful. Drink cart well stocked and readily available, smiles everywhere, and the experience was great. Overall, would definitely golf there again but unless I got a great deal, perhaps I would stay and/or eat elsewhere for the money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 9, 2012
Thank you for sharing your thoughts about your recent visit. I’m delighted to read that you enjoyed our golf experience, but sincerely regret that your stay and dining experiences were less than perfect. I understand your level of disappointment and have taken the time to follow up with the appropriate managers about the comments you kindly detailed here.
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As you mentioned in your review, we offer complimentary transportation around the expansive 504-acre property and to the adjacent beach at Crystal Cove, located just a few minutes from the Resort. While it is possible to walk to the Golf Shop, beach, pool and restaurants, we provide complimentary coach service for guests’ convenience. Pelican Hill also provides complimentary parking, Internet access and no added Resort fees for spa, pool and fitness center access.
Once again, I am sorry to read that your experience fell short of your expectations and our goals. Should you wish to discuss your visit further, I invite you to contact me directly. As we continuously strive to heighten the guest experience at Southern California’s top-ranked resort, I kindly thank you for providing your candid feedback.
The Resort at Pelican Hill
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.