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“Heaven in Newport Beach” 5 of 5 stars
Review of The Resort at Pelican Hill

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The Resort at Pelican Hill
5.0 of 5 Hotel   |   22701 Pelican Hill Road South, Newport Beach, CA 92657   |  
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Ranked #3 of 17 Hotels in Newport Beach
Certificate of Excellence
woodland hills, california
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Heaven in Newport Beach”
5 of 5 stars Reviewed November 5, 2012

The Villas at The Resort at Pelican Hill are spacious and luxurious. The 4 bedroom 4 bath ocean view Villa was outstanding in every respect. The restaurants, spa, pools and golf course are not to be missed. Adjacent to the resort are many first class shopping opportunities. The Resort is only 35 miles from LAX and is great fun bringing family and friends.

Room Tip: choose the Villas and split the cost with other couples.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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992 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
Date | Rating
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  • Japanese first
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English first
San Diego, CA
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed here with several other couples on a "retreat" a few weeks ago. The bungalows are amazingly large with every amenity you could ever want. The property itself is gorgeous and our room had an beautiful room overlooking the ocean (though quite a long ways away).
There are "guest cars" (black Cadillac Escalades) available for free guest transportation throughout the property and the majority of staff went way over and above what we expected. The men golfed and everyone was very impressed with the golf course as well as with the "caddy" that was assigned to each group of golfers. NICE PLACE!

Room Tip: Request a bungalow with an ocean view.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 5, 2012

5 star property with outstanding views of the Pacific Ocean. We stayed in a King room- spacious with beautiful view of the ocean - around Rm #400. Shuttle provided down the hill to lobby or spa- but totally enjoyed walking back to the room each night. Great area to walk right from the hotel- @3-4miles to Corona Del Mar public park by ocean and easy 2 miles walk on sidewalk the other way along residential/condo area. Newport Beach rocky and dirty- but park path paved and very nice.
Conceirge service was terrible - to say the least. We we're trying to arrange a private dinner party at Andrea's and they consistently NEVER returned emails or phone calls. The party turned off without a hitch- pasta amazing, but rest of food overrated for the price.
Golf - very expensive- but again with beautiful views and course.
Colliseum Grill food yummy...but we only had appetizers.
Overall- would return to hotel for amazing views, rooms, spa and pool- but service definitely lacking and food average at best. Hotels of this rating need excellence in all areas - not just the view! Would choose Florida or Mexico before this area.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 5, 2012

I attended a wedding at the Pelican Hills a couple of months ago and must say I was very disappointed with the property. There is nothing special about this resort as I have seen and stayed at much more beautiful resorts around the world. I do agree with the other reviews regarding "lack of character" and quite frankly, I also don't understand all the hype. The food quality served at the wedding was good but nothing exceptional.

I do hope they make all the necessary changes to get customer service to an exceptional level.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, KY
Level Contributor
49 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 5, 2012

We had just dropped off our youngest daughter to UCSD to start college. We decided to take a litte down time and relaxtion for ourselves and start our journey as empty nesters so we drove one and half hours from La Jolla to this little paradise in the sun. Oh my!
Well, what a wondeful surprise upon our arrival to this fabulous resort. From the time we checked in everything was perfect. This is truly one great place. It has the largest circular pool in the world.....the restauants were also excellent no to mention the great ocean views.
Something interesting is they not only do they have single rooms where we stayed WITH a wonderful patio where we had breakfast. BUT also there are two, three and four bedroom villas for rent, great for families; Seven days for as long as you wish..some really great deals afetr 30 days. Gorgeous and very reasonably priced.
Anyway, you cannot go wrong staying here. It is the best place in this area for the price including the Ritz! Youwill think you have died and gone to heaven.
We left th resort a few night to try to local restaurants that the concerge suggested..again, excellet suggestions.
We left with some great memories and have no question planning on spending more time next Spring there.

Room Tip: Any....reuqest a ocean view.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 5, 2012

This hotel property is amazing. The customer service from the front desk, to housekeeping, to room service is really very high end.

My only word of caution is with respect to the view. Given that this property is very close to the ocean you might think that the rooms will all have a decent view -- no so. If ocean view is important to you be sure to ask. Our wonderful suite had a view of bushes, not even a glimpse of the ocean or horizon from where we were.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 5, 2012

I just stayed for one night at the Resort this past weekend and this is what I thought about it.

Check in- When we pulled up to Valet they took my car to a waiting area beacause after you check-in you get escorted (Follow an employee driving a Golf Cart) to your parking spot. From the spot he loaded our bags in the golf cart and drove us to our room.

The room - beautiful and spacious. I booked a Bungalow with 2 queen beds, ocean view. The "ocean view" was lacking as this property is NOT right on the water. The ocean can be seen in the far distance. So if your expecting waves to be crashing at your balcony, this is not the place. The room had a fireplace, a nice sitting area, high ceilings and a very spaciuos balcony. The beds were very comfortable, the room was very clean- definately a good value in my opinion.

The Service- I did not eat at any of the restaurants so I cannot commemt on that. However, I needed directions to Fashion Island from the Resort and I called concierge. They printed out the directions and brought them to my room, I thought that showed alot about their concern for service. I felt that Check-in was not very inviting and nice little tour,a glasss of champagne or something would have been nice.We did order room service in the morning for coffee and Hot Chocolate and we sat out on the balcony which was nice. We also took their complimentary shuttle down to the beach Crystal Cove, the driver was very nice he took us staright back to our room on our return. The are shuttle and golf carts all over the place so in my case that was great becasue I was with my Mother and Grandmother who cannot walk very far.

I would definately come back to the resort again, maybe this time with my siginificant other. I would also come for a longer stay and so I could enjoy more amenities.

Room Tip: Bungalows are very spacious. I dont think the "ocean view" is worth the extra money- the G...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Resort at Pelican Hill

Address: 22701 Pelican Hill Road South, Newport Beach, CA 92657
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Newport Beach
#1 Business Hotel in Newport Beach
#2 Romantic Hotel in Newport Beach
#2 On the Beach Hotel in Newport Beach
#2 Luxury Hotel in Newport Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Resort at Pelican Hill 5*
Number of rooms: 332
Official Description (provided by the hotel):
Set on 504 acres by the Pacific Ocean in Newport Beach, The Resort at Pelican Hill(R) features: 128 two-, three- and four-bedroom villas with magnificent coastal views and an unparalleled array of appointments, immersing guests in the absolute finest of everything; 204 luxuriously appointed bungalow guest rooms and suites with private terraces; a rejuvenating Five-Star spa with a menu of the world's most celebrated therapies; world-class restaurants, including Andrea serving authentic Northern Italian cuisine; an iconic "Coliseum Pool," one of the largest circular pools anywhere with tiered decks and luxurious cabanas; and Pelican Hill Golf Club with 36 dramatic holes by Tom Fazio, nearly all with ocean panoramas. A Five-Star, Five-Diamond destination, Pelican Hill has earned acclaim as the 2012 Grand Resort selected by Andrew Harper's Hideaway Report; as Conde Nast Traveler Readers' Choice Awards Top Southern California Resort (2013 & 2012), Top U.S. Resort (2011), Top-Rated Golf Resort Worldwide (2012) and Top-Rated California Resort Spa (2012); in Travel + Leisure's "Top 100" World's Best Hotels (2011 Readers' Poll), and with two courses ranked among Golf Digest's America's 100 Greatest Public Golf Courses (2011). ... more   less 
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Also Known As:
Pelican Hill Hotel Newport Beach
Hotel At Pelican Hill
At Pelican Hill Hotel

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