I've been a customer of this hotel for over 20 years, in that time the hotel has made little to no upgrades. It's in great need to some upgrading. Carpets were stained, bathroom sink had broken drained, our toilet was clogged when we arrived and we had to call for a plunger. Mt man showed up and snaked it out, but took over an hour and two phones to front desk to get him there. I requested extra towels and pillows prior to my arrival this was not done. I really like the bed, just right not too hard not to soft... but the pillows were flat and worn, I had to ask for a feather pillow and was told they were for the executive king rooms, when I explained that is what I paid for they rounded up the feather pillows but took two hours to do so.
Overall our stay was just OK.. the value is not what it use to be. I noted a raise in rates without any improvements. I do still like the rooms, large and love the fireplace. The kitchen is nice with a full stove and refrig but was stocked as well as it has been in the past. The ottoman was missing in our unit.. But they had replaced the OLD style TV in our unit to a large flatscreen but the reception was horrible(snowy) all channels but one. I will probably not stay here again unless they upgrade. Another positive was they allowed my dog which I was grateful but the fee was $150 and nonrefundable. I have a little dog, I think if your dogs does no damage this should be refundable or a smaller fee. I've stayed in better and worse places. Chase Suites is a different type of hotel, I really like the idea of a large room with all the comforts of home I hope they take some of my suggestions and complaints and make some improvements.
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- Also Known As:
- Chase Suite Newark
- Newark Chase Suite Hotel