I have stayed here multiple times with no problems until recently. We had a girls weekend for my friend's birthday decorated the room but it was only us 4. Because our stove was broke we needed maintenance to come fix it when the Maintenance Supervisor, Margarita came in to check the stove she took a picture with her camera phone and said we had a party. When we explained to her the situation she began to about and become unnecessarily belligerent. We asked her to leave and she was still taking pictures so we put her out.
On top of that we had to move rooms from a 2 bedroom to a 1 because the 2 bedroom had wallpaper falling off the walls and smelled and was extremely off putting. When we called the front desk to change the room the woman at the front desk, Perlita gave us an attitude and had extremely poor service. Her attitude was not fixed until we went downstairs to talk to her and I asked her name.
The next day we went to breakfast came back and out keys did not work. We went to the front desk and found out Perlita only gave us keys for one night when we paid for 2.
Our whole experience was ruined due to rude staff and poor customer service. I have stayed here multiple times but thanks to this experience I will never return.

There are many shops nearby which makes it convenient. The area seemed a little on the rough side but was ok. The room was huge with a full kitchen, however it had a musty smell. Other than the smell the room was tidy and clean. I did enjoy the couch, and TV in the living room. Also had a fireplace in the room. The breakfast was good, better than others. I might stay here again if in the area. Rate was very good.

Our team stayed here for 3 nights for a baton twirling Regional competion. I was a little worried due to some of the reviews. But I was very pleasantly suprised when we arrived. the rooms were large and equiped with everything we needed. Very clean! The kids all loved the pool! And the breakfast was wonderful. The best part is the staff. they were very accomodating for our group, they even started serving breakfast early because our competition started early. nice thick walls too, we were worried becuase we had a fussy little one with us. We asked the family next to us if they could hear her. they said no, they were impressed with how quiet it was in thier room.

This place might be ok, but you need to be aware of what you are getting yourself into. It is easy access to freeways, shopping and restaurants.

We stayed here in March 2012 for a few days and had a "two bedroom suite". It is one-bedroom suite with an adjoining hotel room. The place initially looks ok, but is actually run down and not maintained at all. The door to the one bedroom suite does not latch and does not close properly unless you yank on it. The "french doors" for the adjoining room do not lock properly - only the lock at the top of the doors works, the bottom one does not lock - and one could easily break in by simply pushing hard on it. The worst part is that we came back after a day's outing and the cleaning staff had not properly closed the door, and the door was actually ajar by several inches!! (and would have been like that all day). Anyone could have walked in and robbed us! I also had a dog inside, fortunately, my dog was contained, but if not could easily have disappeared because of the staff's carelessness. I reported it to the front desk that evening and she could have cared less. It was only at my insistence, that she actually wrote it in some log book. Our room was sort of hidden from the view of most people, so that is the only thing that would have saved us from getting robbed. There is no security staff on-site checking things and it is obvious the staff don't make rounds to check on anything. There is no safe in the room.

On another day, we came back after a day's outing and it was like an over in the room. The thermostat for some reason was set in C instead of F, and the maid had turned it up to 35C which is 95F!!!. It took hours to cool it off. Why would they do that? Why are they in there turning up the heat? We had to put sticky notes on the thermostats to tell them to leave them alone - we like it around 70 inside, not 95! I would recommend just telling the cleaning staff to stay out as they cause more problems than it is worth.

The extra bedroom which is a normal hotel room is located between two, 2-bedroom suites - so has adjoining doors on both sides. You can hear everything in the next room - as well as smell anything they cook!!

Beware of the food, They serve breakfast which basically consists of pre-cooked food that is heated up. It is ok, except that I was horrified by the food handling practices here. The woman in the kitchen had a plastic glove on her right hand, which she constantly grasped an old cleaning rag, Then she came out with some sliced ham and was taking it off the plate and putting it into the buffet with some tongs. Some of the ham stuck to the plate, so she used her filthy gloved hand to take it off the plate and put it out for people to eat!! Ewww! On another day, I observed her using her hands to remove omelets from a container and place them in the buffet with her bare hands. Yuck! After the ham incident, I could only eat toast at that place! The breakfast ends quite early. Best just buy some groceries and eat in your room.

There is other motels in the area - there is a Residence Inn around the corner - and if you need a dog-friendly place, there is also a Motel 6 close by. I would suggest staying elsewhere, as the staff here simply careless