We recently stayed at Chase for a wedding we were attending nearby. We booked the 2-bedroom suite since we were traveling with a toddler who goes to sleep much earlier than me or my husband and the 2-bedroom was only $15 more a night than the 1-bedroom when we booked it.
The suite was large and spacious, with an almost full kitchen. The place is old, but I didn't mind that, as the price couldn't be beat. The 2nd bedroom was not ready when we checked in, even though we didn't do an early check-in but they did get it cleaned pretty quickly.
I had asked for a crib to be in the room when I had made the reservations and it wasn't there when we arrived, even though I had called the day before to confirm that it would be available. In addition, I had explicitly asked whether it would be a crib or a pack-n-play, and they said it was crib, but indeed it was a pack-n-play. I was annoyed because I had called so I could make sure to bring the right type of sheets with me, and therefore had only bought crib-sized sheets. I made them work, but it was still irritating. The pack-n-play they provided was quite old and extremely rickety, with holes in on the sides. I had to go back to the front desk and ask for another one, and the front desk people were less than friendly about it. The entire staff, with the exception of the kitchen staff, seem constantly irritated. The replacement they gave me was more sturdy, but still quite old and stained. Chase Suites should really look into acquiring some new ones as the old ones could be a safety hazard.
They didn't bother to clean our room the first day, even though we were out and about quite a bit, which wouldn't have been that big of deal had we had enough towels. It seems like the towels that were left in the bathroom were already used (found a couple hairs on them) even though they were neatly folded as if they were new. It was inconvenient to say the least, to come back to your hotel after a wedding to find an uncleaned room and try to take a shower and discover that your towels are not clean either. The next day, they did "clean" our room, but not too thoroughly, as some cereal crumbs my daughter spilled were still on the carpet.
The breakfast was good, and the staff in the kitchen and dining area were friendly and accommodating, unlike the front desk staff. The hotel is old and on the dirty side, but convenient to restaurants and shopping.
Would I stay here again? Possibly, since it was so cheap, but I would make sure to bring my own pack-n-play and towels.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 20, 2011
We really appreciate you giving us the opportunity to respond and apologize for the issues you experienced. Our goal is for every Guest to have a great experience during their stay and we obviously missed that mark. I was glad to read your positives comments about our spacious 2 bedroom suite, our breakfast been good and our staff in the kitchen were friendly and accommodating. We hope you will give us the opportunity to show you that we can do it right the next time you are in the Newark area.
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Millie Sustache, GM
Chase Suite Hotel-Newark
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.