We are currently staying in this hotel. We booked the two bedroom suites for a total of six nights.
Good:
1. Comfortable living area and beds
2. Clean
3. Located in a nice safe location; very close by a mall, shops, stores, restaurants, and freeway
4. Free Breakfast
5. Friendly staff
6. Free Internet
7. Free parking
Need Improvements:
1. Likes other travelers who left many same comments, I agree with them. Everything inside of the hotel/suites is extremely old and dated.
2. My sink was gross and rusted.
3. Tiles on the floor were cracked.
4. Closet was almost broken; hard to open and close
5. Carpets were stained
6. Missing sticks on the blinds
7. Had three big old Tube TV's. Even cheaper motels have flat screens.
8. Furniture were very worned and dented.
9. Limited breakfast. They close breakfast at 8:30!!! And they stop bringing out any food like at 8:10. This was so disappointing. We are on vacation! Who would want to wake up early to eat breakfast. Plus the selection was very limited. One day, just toast and scrambled eggs with sausage. At the eating area, there were not enough space to eat and they do not let you take food back to your room to eat. I guess they expect you to stand at a corner while holding a heavy glass plate and eat there. The cooks (appeared to be family) were very unorganized with preparing food. I got there at like 8:05 AM one day, and apple juice was almost out. No bowls or plates. Scrambled eggs was left but enough for 5-6 servings. And they lady who worked there said, "It is good enough, almost 8:30, do not make any more." Yet, there were like 20 people waiting for food.

Recommendation for this hotel management:
1. Please use your profit and upgrade this place.
2. Extend your breakfast until AT LEAST 9:30 on weekdays like other major hotels.


If I need to stay in this area next time, I would rather stay at the Homewood Suites by Hilton for the same price. Their ratings are so much better. And I have had such wonderful experience with them in the past.

We recently stayed at Chase for a wedding we were attending nearby. We booked the 2-bedroom suite since we were traveling with a toddler who goes to sleep much earlier than me or my husband and the 2-bedroom was only $15 more a night than the 1-bedroom when we booked it.

The suite was large and spacious, with an almost full kitchen. The place is old, but I didn't mind that, as the price couldn't be beat. The 2nd bedroom was not ready when we checked in, even though we didn't do an early check-in but they did get it cleaned pretty quickly.

I had asked for a crib to be in the room when I had made the reservations and it wasn't there when we arrived, even though I had called the day before to confirm that it would be available. In addition, I had explicitly asked whether it would be a crib or a pack-n-play, and they said it was crib, but indeed it was a pack-n-play. I was annoyed because I had called so I could make sure to bring the right type of sheets with me, and therefore had only bought crib-sized sheets. I made them work, but it was still irritating. The pack-n-play they provided was quite old and extremely rickety, with holes in on the sides. I had to go back to the front desk and ask for another one, and the front desk people were less than friendly about it. The entire staff, with the exception of the kitchen staff, seem constantly irritated. The replacement they gave me was more sturdy, but still quite old and stained. Chase Suites should really look into acquiring some new ones as the old ones could be a safety hazard.

They didn't bother to clean our room the first day, even though we were out and about quite a bit, which wouldn't have been that big of deal had we had enough towels. It seems like the towels that were left in the bathroom were already used (found a couple hairs on them) even though they were neatly folded as if they were new. It was inconvenient to say the least, to come back to your hotel after a wedding to find an uncleaned room and try to take a shower and discover that your towels are not clean either. The next day, they did "clean" our room, but not too thoroughly, as some cereal crumbs my daughter spilled were still on the carpet.

The breakfast was good, and the staff in the kitchen and dining area were friendly and accommodating, unlike the front desk staff. The hotel is old and on the dirty side, but convenient to restaurants and shopping.

Would I stay here again? Possibly, since it was so cheap, but I would make sure to bring my own pack-n-play and towels.

The room I received wasn't a suite but a small room with no refrigerator or kitchen. I was told it was because I booked on priceline. All customers should be treated the same, I will be sure to avoid this property in the future as the rooms aren't as advertised.

I got my room through Priceline and was happy to see that I was staying at a "suite hotel." Usually that means a little more room, including a work desk and couch. I was disappointed, to say the least, when I checked into my room. It was dirty, run-down and very small.

Dirty: I've never stayed in a hotel room where the walls looked like they were years past the point of needing fresh paint. The wall switches had grime and gummy goo around them. The place was really quite gross.

Run-Down: The bathroom sink was rusty. The window coverings were falling apart. The TV was really old and half the channels didn't work. The entire room was this way.

Small: This room (307A) was the anti-suite. It was laughably small and tight. The front door barely allowed enough space to open and walk in. The closet was hard to get to because the gap between the bed and the closet was only 12"... just enough space to squeeze in. There was no desk or workspace.

THE POSITIVES: It had wireless Internet that worked well, though I had no place to put my laptop other than... my lap... top. Also, I found the breakfast to be quite good. But, with the maintenance and care of my room so lacking, I could not stop thinking about what the kitchen might look like. But, without seeing the kitchen, the food did seem good.

Overall I was very unhappy. I was on business and I really did not look forward to going to my room. I will definitely never stay here again.