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Chase Suite Hotel Newark: Traveler Reviews

3.0 of 5
39150 Cedar Boulevard, Newark, CA 94560 (Formerly Woodfin Suites)
Hotel amenities
Chase Suite Hotel Newark
Ranked #6 of 10 hotels in Newark
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72 reviews from our community

    Trip type
Traveler rating
    25
    17
    11
    7
    12
Date Rating
California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
“Old run-down room. Far from being a "suite."”
2 of 5 stars Reviewed August 11, 2011

I got my room through Priceline and was happy to see that I was staying at a "suite hotel." Usually that means a little more room, including a work desk and couch. I was disappointed, to say the least, when I checked into my room. It was dirty, run-down and very small.

Dirty: I've never stayed in a hotel room where the walls looked like they were years past the point of needing fresh paint. The wall switches had grime and gummy goo around them. The place was really quite gross.

Run-Down: The bathroom sink was rusty. The window coverings were falling apart. The TV was really old and half the channels didn't work. The entire room was this way.

Small: This room (307A) was the anti-suite. It was laughably small and tight. The front door barely allowed enough space to open and walk in. The closet was hard to get to because the gap between the bed and the closet was only 12"... just enough space to squeeze in. There was no desk or workspace.

THE POSITIVES: It had wireless Internet that worked well, though I had no place to put my laptop other than... my lap... top. Also, I found the breakfast to be quite good. But, with the maintenance and care of my room so lacking, I could not stop thinking about what the kitchen might look like. But, without seeing the kitchen, the food did seem good.

Overall I was very unhappy. I was on business and I really did not look forward to going to my room. I will definitely never stay here again.

  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RobertoCalifornia about Chase Suite Hotel Newark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-GM, General Manager at Chase Suite Hotel Newark, responded to this review
August 24, 2011
Saying we are sorry just doesn’t seem to be enough. The room you were given needed lots of attention. I know that does not change your experience; but I hope that you can feel confident that we heard your concern and are definitely doing something about it. We have a variety of room types; but when booking thru another website you are getting a discount by bidding Run of the house. We are glad that you enjoyed our breakfast.
My apologies once again and I hope that you will give us an opportunity to make it up to you the next time you are in the area.

Millie Sustache,GM
Chase Suite Hotel-Newark,CA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown, Ca
1 review
“Will stay there again when in the area”
5 of 5 stars Reviewed August 11, 2011

Clean, comfortable beds, quiet, great selection for breakfast. Shopping within walking distance.

  • Stayed August 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask babyj13 about Chase Suite Hotel Newark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-GM, General Manager at Chase Suite Hotel Newark, responded to this review
August 23, 2011
Thank you for your recent stay with us, your feedback is truly appreciated! I'm very happy to hear you enjoyed our breakfast. We hope to see you again in near future and hope to make your next stay even greater!

Millie Sustache,GM
Chase Suite Hotel-Newark,CA
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Gig Harbor, Washington
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
73 helpful votes 73 helpful votes
“Good value”
3 of 5 stars Reviewed July 18, 2011

I stayed in this hotel with my sisters family in a 2 bedroom suite. It was pleasant and comfortable.
I don't know why people seem to expect luxury in a budget hotel. Yes, it is showing some age...but there was plenty of hot water and towels, all the appliances worked and the bed was very comfortable. I wasn't particularly impressed by the free breakfast, it was eggs and pancakes on Saturday and eggs and sausage on Friday morning. But I don't choose a hotel because it has free breakfast so for me, it's not a big deal.

Good location and easy to get to. I would stay in this hotel for a budget trip, anytime. I'd stay elsewhere If I were seeking luxury. The price alone tells you pretty much what to expect. All expectations were met or exceeded.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dee2673 about Chase Suite Hotel Newark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-GM, General Manager at Chase Suite Hotel Newark, responded to this review
August 23, 2011
Thank you for your feedback. We truly appreciate knowing that our guest’s have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the area again.

Millie Sustache,GM
Chase Suite Hotel-Newark,CA
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Maryville, Tennessee
1 review
“Mixed feelings”
3 of 5 stars Reviewed July 13, 2011

The stay at Chase Hotel for me has mix feelings. Myself and sister stay in a two bedroom suite. The first thing the toliets wasn't working. They did get someone up to fix it. Things are falling apart, like sink, lamps, and the place need some work. The beds were very soft, but I did sleep good. Over all it is a fair place to stay. The maid forgot to do our room, or fill up on coffee. Each morning had to go get coffee packets to make coffee. Tried breakfast first morning and it was not for me. Ate at Dennys the rest of my stay.Good location. Can walk to the Mall.Staff very friendly.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask diane_plaga about Chase Suite Hotel Newark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-GM, General Manager at Chase Suite Hotel Newark, responded to this review
August 23, 2011
I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it.

Millie Sustache,GM
Chase Suite Hotel-Newark,CA
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Merced, California
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Good for family and business traveler”
3 of 5 stars Reviewed July 9, 2011

Room is big and comes with kitchen and living room. Therefore a lot of fmailies stay there. I was there for business in Stanford U and although it was not the cloest but convenient enough when you have a car. Location was good, supermarket and restaurants close by in walking distance. Safe for me as a female solo traveler. Bed linene and bath was clean and the bed was comfortable. Internet was fast enough.

However it wasn't really that cozy for me as there are spaces I just don't need, and you can see it's age. TV in living room was very small, probably 19" only. Hairs are on towels and ice buckets on vanity area that weren't used by previous guests (so were not changed by maid service). Vanity and kithen area cabinets are old, fridge makes a loud noise, but those didn't affect their functionality so it was minor. The only thing is the toliet got clogged on the last day. Furnitures are new though. Overall the stay and the value was ok considering the price, served the purpose but an average hotel after all.

Room Tip: Ask for a quiet room facing the courtyard.
See more room tips
  • Stayed June 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Artishajoinus about Chase Suite Hotel Newark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-GM, General Manager at Chase Suite Hotel Newark, responded to this review
August 23, 2011
Thank you for your Trip Advisor Review, your comments is truly appreciated as they help us improve our services. Hope to see you very soon when you are in the area.

Thanks again,
Millie Sustache,GM
Chase Suite Hotel-Newark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chase Suite Hotel Newark

Also Known As:
Chase Suite Newark
Newark Chase Suite Hotel
Address: 39150 Cedar Boulevard, Newark, CA 94560 (Formerly Woodfin Suites)
Region: United States > California > Newark
Amenities:
Business Center Free Breakfast Free Parking Kitchenette Pets Allowed Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 hotels in Newark
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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