I had the misfortune of booking this hotel for a 7 day stay having been seduced by the great price (330$ for 1 person & 350$ for up to 4 people)
I made a reservation online for a two-bed room for 4 people. (the rest of my party was not going to come in until mid week, & i was informed that they had to be physically present to check in. That seemed reasonable
enough. I explained that the rest of the party would not be coming in until mid-week. The woman checking me in pretended not to understand the concept & asked what seemed to be her manager for guidance. Thankfully the manager seemed to understand.) However, i was informed that no two-bed rooms were available or would be available until after 4pm. I said it's fine, just give me a one bed & no it doesn't matter whether it's smoking or not & we'll just deal with what to do about the need for a 2-bed room (the one i reserved) when the rest of my party arrives.
I was then told there were zero rooms available on the side i wanted. I asked whether if i walked through that side i would really see no available rooms. Suddenly a room magically materialized.
Came into the room: tv remote only works to turn channels up so have to go full circle to go back to original channel & have to turn tv on & off manually. Not a big deal. Heat & A/C barely work: not a big deal, after all i planned to be moving into a 2-room bed mid-stay anyway.
Come Wednesday (my stay was Sun - Sun), i go into the office to check my husband in. (having seen the accommodations, he decides he'd rather stay in our just-fumigated house than stay at this motel more than one night). Unfortunately the
same woman who originally checked us in is there. I explain that we want to switch to a 2-bed room (the kind we had initially reserved), she says with a straight face that there are none available. I had just taken a walk around the premises and LITERALLY saw over a dozen two-bed room clean & ready for occupancy, & that's just on the first floor. Additionally a two-bed room is available on my floor. I mention this to the front desk woman. Again, with a straight face (add eye roll) she explains that that room & every other 2-bed room is closed for maintenance.
At this point, i cannot keep a straight face & actually
start laughing at the ridiculousness of this situation. I say "can we just get an extra pillow for my husband?" She clearly pretends to check & says she doesn't have any. I ask if perhaps she can enter one of the dozen "closed for maintenance" rooms & get us one. She says "no".
I say "fine, just let me pay for the one day my husband plans to stay with me" she then informs me that she can only check him in for the rest of the stay thereby charging us 12.60 instead of the 3.15$ actually owed for a 2nd person to join for 1 out of the 7 days. My husband isn't ready to fight over 9$ so we pay for the 2nd person for 4 days though he only plans to stay for 1 day & leave without a switch to the previously reserved 2-bed room & without even an extra pillow.
I understand this isn't a Hilton or Sheraton which is why I'm ok with the shotty tv, cooling/heating & overall worn condition of the room. But seriously, no 2-bed rooms available while I'm seeing over a dozen of them, many with people having checked out that morning? Charging for 4 days for an extra person who plans to stay 1 day because you are too lazy to figure out how to correctly adjust the reservation? Unwillingness to even provide an extra pillow (given that a 2-bed room that i reserved would have come with 4 pillows & you claim to have dozens of rooms closed for maintenance)?
While hardworking Americans are struggling to find jobs, WHY is this person still employed? She single handedly cost this hotel my future business & that of anyone i run across who considers staying here. (i have 3 more nights in this hell-hole left & since i won't be refunded the per-night price of the 7 day reservation with having only stayed 4 nights, I'm going to go ahead & complete this stay
- Also Known As:
- Motel Six Newark
- Newark Motel 6
- Newark Motel Six