My experience with the Front Desk Staff and FD Manager has been awful. I faxed a credit card authorization for one night to be charged on my credit card for three guests that I had in my wedding group block. They never processed it until I physically went to the hotel and waited for them to do it while I was there. (I drove 70 miles from home to have this taken care of)
The next request was to process a cash payment on the day of arrival for the same three rooms. I patiently waited because the front desk agent was having issues and couldn’t process it, the front desk manager had to help her and it took about 20 minutes for her to process it (?) I handed Micky [--] (FD Manager) $300.00 to pay one night for three rooms and she gave me back around $40 back for change. I was still waiting for a receipt but it got late and I had to rush to my rehearsal dinner without getting a receipt for the cash payment from her. I figured, I’m safe, right? She is the Manager. BIGEST MISTAKE EVER.
One of the rooms didn’t show the “CASH PAYMENT” when my guest left and His credit card got charged. I went out of the country for my honeymoon and received a call from my guest notifying me about this error. I made several long distance calls trying to get a hold of the FD Manager or General Manager at this point. Neither one of them was in and the GM was on vacation for a whole week. Left a voice mail and never heard back from him.
My guest disputed the charge with his bank because I had witnesses that I paid cash and the charge is still in dispute. However, on 8/16 my credit card was charged for that night. (Keep in mind that I already paid cash for it)
I returned from my honeymoon on 8/29 and spoke with the FD Manager, Micky [--] again and explained AGAIN the whole mistake. She didn’t offer to help me or to research. She took the message for the GM and as of today, 9/6/13, I have not heard from either one.
I JUST HOPE NOBODY ELSE MAKES THE MISTAKE OF NOT GETTING A RECEIPT WHEN THEY PAY CASH, EVEN IF IT TAKES THEIR FRONT DESK STAFF, INCLUDING MANAGEMENT, OVER AN HOUR TO PROCESS A CASH PAYMENT.
- Also Known As:
- Courtyard By Marriott Newark Silicon Valley Hotel Newark
- Courtyard By Marriott Newark Silicon Valley Hotel
- Courtyard Newark Silicon Valley
- Courtyard Newark
- Newark Marriott
- Newark Courtyard
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