I recently checked in at this hotel where I have stayed many times. On this occasion, I was in a hurry and needed to get back to my office and I COMPLETELY forgot my wallet with cash and credit cards but needed $5 to get back across the bridge to my office. After explaining my predicament to the front desk clerk, she went to talk to the manager on duty who appeared with $5 in cash which he assured me could be charged to my room account which would be set up against the credit card they had on file for me. Now that is what I call going that extra bit further! It's when you are in trouble that you most need help. Other hotels might just have said : sorry - nothing we can do!
This hotel is in a quiet location but very convenient for Palo Alto as it is just on the shores of the East Bay and adjacent to the Dunbarton bridge. It has large suite style rooms, big TV screens that allow external inputs (for your laptop etc) a sink and a microwave apart from the usual amenities one has in a hotel room.