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“A good alternative to pricier choices downtown” 3 of 5 stars
Review of Holiday Inn Express South - National City

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Holiday Inn Express South - National City
2.5 of 5 Hotel   |   1645 East Plaza Blvd, National City, CA 91950 (Formerly Comfort Inn)   |  
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Ranked #2 of 8 hotels in National City
Portland, OR
Top Contributor
145 reviews 145 reviews
18 hotel reviews
Reviews in 59 cities Reviews in 59 cities
54 helpful votes 54 helpful votes
“A good alternative to pricier choices downtown”
3 of 5 stars Reviewed May 2, 2013

I needed a room for one night with quick access to the naval base. The National City Holiday Inn Express turned out to be a great choice. The price was right and parking was free -- which was not the case with hotels I considered in downtown San Diego. The room was clean and the furnishings throughout the property were updated. However, the bed was a bit hard...more so than I have experienced at other HIEs. It was also clear that this property used to be something else. Despite the updates, the hallways had a musty smell and the bathroom fixtures were old and tired, For my purposes, this Holiday Inn Express was just right. However, if I were looking to stay longer in San Diego or had a more touristy trip planned, I would probably look around a bit more.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express South - National City, responded to this review, May 27, 2013
Dear ToniPortland_OR

Thank you for your business and your review. Also, thank you for pointing out the convenience of our location for business travelers. We take pride in the cleanliness and overall layout of our hotel and I am glad you liked it.

I am so sorry that some of the updates were a let down and fell below your expectations. We also regret that you were not satisfied with the quality of the beds. Please accept our apologies for we we were not able to provide you with the best guest experience whcih we have always strived to provide.

Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
San Antonio, Texas
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 25, 2013

It is a very good place to rest after a long day at San Diego. Very good value for money and friendly staff. The rooms are clean and very comfortable. And they provide complimentary continental breakfast too!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 18, 2013

I must admit that my expectations for the Holiday Inn brand are low, but I was pleasantly surprised with this property. The rooms have been recently remodeled/refreshed and they feel very comfortable.
My only complaint is that the air conditioning units are underpowered and could not keep up with the weather. Even with the unit cranked up to maximum it still felt hot and muggy in the room, and this was springtime. I would be very skeptical about staying at this property during the summer heat. But for an autumn or winter stay, these rooms are surprisingly good, especially considering the low price.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 of 5 stars Reviewed April 16, 2013

I will start with kudos to "Ashley", she professionally and fairly handled the 1 night cancellation I requested. I was expecting the usual load of cancellation garbage, but it appears that H.I.E. (Natn'l City) understands that travel plans change easily.
Check-in was quick and courteous and as always, my H.I.E. room was CLEAN, modern, comfortable and ideal for a nice sleep (great pillows, comforter and dark, quiet room).
The breakfast was simple, but I was able to find healthy, fresh choices to fill up on. The coffee bar was excellent as well. Ashley courteously expedited my checkout and upon exit, I grabbed another complimentary "USA Today" 100% satisfied with this hotel. I will be using H.I.E. at every opportunity.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 13, 2013

We really enjoy our stay here!
Good location, if you have a car. Short ride to shopping, major attractions,good restaurants.
The rooms are spacious, nicely updated and have a big fridge and nice size flat screen TV.
Among the 3 stars hotels, where we stayed on our California coastal trip it was far the best, we were really sorry to leave after 2 nights.
The check in/out was quick and professional. The free wireless internet was fast and reliable. The free parking spots are plenty in front of the hotel.
The breakfast, which was included was moderate, and ended at 9:30am, which was a little bit early to our lifestyles.
We loved the high quality, firm mattresses of the beds.
I would highly recommend this hotel to everybody!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Cajon, California
1 review
4 of 5 stars Reviewed April 13, 2013

Very nice and higly recommended. Very friendly front desk staff. Special thanks to Mireille. She is very friendly and accommodating. The room is very clean and nice. The interior design are very well coordinated. Quality of the bed is very good firm but comfortable.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express South - National City

Address: 1645 East Plaza Blvd, National City, CA 91950 (Formerly Comfort Inn)
Phone Number:
Location: United States > California > National City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in National City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express South - National City 2.5*
Official Description (provided by the hotel):
Experience the smoke-free Holiday Inn Express San Diego South – National City and enjoy our complete renovation that will “awe” you. We are conveniently located off I-805 and are within minutes from San Diego’s biggest attractions. We provide a complimentary hot breakfast buffet, free parking, business center, fitness room, an outdoor heated pool and whirlpool. A host of amenities such as plush new bedding, 37’ LCD television with cable channels, free wireless internet, refrigerator, and microwave. ... more   less 
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Also Known As:
Comfort Inn South Bay Hotel National City
Comfort Inn National City
National City Comfort Inn

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