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“Satisfide Family” 5 of 5 stars
Review of Holiday Inn Express San Diego South-National City

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Holiday Inn Express San Diego South-National City
2.5 of 5 Hotel   |   1645 East Plaza Blvd, National City, CA 91950 (Formerly Comfort Inn)   |  
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Ranked #2 of 9 Hotels in National City
Los Angeles, California
1 review
“Satisfide Family”
5 of 5 stars Reviewed June 1, 2011

Last time me and my family were planning a trip we found this wonderful hotel to stay wich gave us a great rate. The staff was real helpful and nice.The rooms were in excelent condition with free wifi and in the morning a great continental breakfast. My children played safely in the pool and being a pet friendly hotel i couldn't ask for more. The hotel is in a great location, in walking distance to many restaurants and stores to shop around. This hotel has it all and a great security guard wich really made me feel safe.....

Room Tip: visit comfort inn southbay
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  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 reviews from our community

Traveler rating
    65
    37
    19
    3
    5
See reviews for
43
25
8
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Wilmington, North Carolina
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 14, 2011

We were looking for a hotel near San Diego Rep because we had an audition early so needed to be close to be fresh for that. The Comfort Inn fit the bill. Not only were we pleasantly surprised by the cleanliness of the facility and room, we were also taken by how many restaurants were within walking distance (or a short drive). They had a nice pool and hot tub outside (the gym was temporarily out of order), and a more than adequate breakfast complete with make yourself waffles, eggs, sausages and an assortment of cereal, yogurt, bagels, toast , endless coffee (24 hrs) and no blaring TV (the volume was low). There was free wi-fi in the room but if you don't bring an iPad, laptop, etc, you will have to pay 3 dollars to check your email in the lobby (boo). It is 10 minutes from Old Town (where California began) and not much further to the Mexican border. Don't go to San Diego proper because if you do you will pay at a minimum 2 to 3 times as much for basically the same accommodations.

Room Tip: Use your AAA card.
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  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mganshorn, General Manager at Holiday Inn Express San Diego South-National City, responded to this review, May 16, 2011
We remember you well, and hope you get the part you wanted. thank you so much for taking the time out of your busy schedule to help boost our hotel. I certainly enjoyed talking with you and hope to see you soon. Next time dont forget to bring your puppy , we can direct you to some great dog beaches as well.

Thank you again its much appreciated.

Monika Ganshorn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Valley, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2011

Clean and friendly, it is very obvious that the entire staff is concerned about the quality of your stay. Have traveled all around the world and stayed in many hotels, you can not beat the staff that is in this one!!
Great job!!

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mganshorn, General Manager at Holiday Inn Express San Diego South-National City, responded to this review, March 24, 2011
Thank you so very much. Im so glad that you took the time to say such nice things. We have a lot of pride in this hotel and the staff definetly shows it. Again we thank you and we hope to see you soon.

Monika Ganshorn
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Costa Mesa, California
1 review
5 of 5 stars Reviewed March 14, 2011

I have stayed at this particular Comfort Inn a few times. My stay there is always so pleasant. The staff is amazing, there all so friendly, helpful, and willing to go above and beyond for guests. The hotel it self has all the amenities you'll need, its a really comfy environment, its clean, and the pricing is great. Thank yous are must to the whole staff.

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express San Diego South-National City, responded to this review, July 5, 2012
Dear Valued Guest,
Thank you for reviewing the Holiday Inn Express South – National City. We appreciate your continued loyalty and we are so glad to hear that you are happy with our complete renovation. To have you say that our “rooms are clean, spacious and full of amenities” are wonderful things to hear about our property. As you mentioned, we do offer free parking, as well as a complimentary deluxe breakfast. Our breakfasts includes fresh pancakes, signature hot cinnamon rolls, sausage, bacon including biscuits and gravy and are glad that you took advantage of it. We strive to work hard in providing exceptional quality service so to hear that from our front desk to our house keeping staff are some of the best you have ever encountered is very heartwarming. Thank you again for reviewing the Holiday Inn Express South – National City. We look forward to seeing you in the future. Thank you
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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2011

I would tell all my friends and family about the great service i got at your hotel. If I need something you guys were always there to help me. Your workers Are very friendly and Outgoing. I would stay at your hotel any time i visit in the area :) Thanks for the Great Service I give you guys a 100%. Have a nice day!

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mganshorn, General Manager at Holiday Inn Express San Diego South-National City, responded to this review, March 14, 2011
thank you so very much for takeing time out of your day to give us this rave review. my staff and I certainyl appreciate it. hope to see you soon.
Monjika Ganshorn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2011

hotel was clean, rooms where clean, staff if great, and made you feel very welcomed. i would really suggest this Hotel to anyone visiting in this area.....

  • Stayed February 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 1, 2011

Stayed here in January 2011. The room was not clean especially the toilet bowl which was also not mounted to the floor tightly. Carpet was not clean in the room and was coming up in the halls. The place was noisy all night and this was a Thursday. Guests dogs were in the lobby unleashed. The staff were nice but this place is a dump.

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mganshorn, General Manager at Holiday Inn Express San Diego South-National City, responded to this review, March 14, 2011
Thank you for contacting us. The management and staff at Comfort Inn South Bay also share your commitment to world-class guest service and satisfaction, and appreciate the opportunity to resolve any guest relations issues with the utmost urgency and care . I apologize for any misunderstanding, I'm certain this matter has been taken care of with a full resolution and we pledge to be more mindful in the future when confronted with similar incident.
Thank You
Monika Ganshorn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Diego South-National City

Address: 1645 East Plaza Blvd, National City, CA 91950 (Formerly Comfort Inn)
Phone Number:
Location: United States > California > National City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in National City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express San Diego South-National City 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Experience the smoke-free Holiday Inn Express San Diego South - National City and enjoy our complete renovation that will "awe" you. We are conveniently located off I-805 and are within minutes from San Diego's biggest attractions. We provide a complimentary hot breakfast buffet, free parking, business center, fitness room, an outdoor heated pool and whirlpool. A host of amenities such as plush new bedding, 37" LCD television with cable channels, free wireless internet, refrigerator, and microwave. ... more   less 
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Also Known As:
Comfort Inn South Bay Hotel National City
Comfort Inn National City
National City Comfort Inn

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