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“Nice hotel, would stay again” 4 of 5 stars
Review of BEST WESTERN PLUS Marina Gateway Hotel

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BEST WESTERN PLUS Marina Gateway Hotel
3.0 of 5 Hotel   |   800 Bay Marina Drive, National City, CA 91950   |  
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Ranked #1 of 9 Hotels in National City
Certificate of Excellence 2014
Austin, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice hotel, would stay again”
4 of 5 stars Reviewed August 22, 2013

The hotel is easy accessible, right after exiting the highway which we liked very much, close to downtown, Coronado Island, Zoo, Balboa Park. Everything is new, renovated. There are not a lot of things around, but after a day of visiting you can enjoy the swimming pool and Jacuzzi. Maybe the water in swimming pool could have been be a little warmer.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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335 reviews from our community

Traveler rating
    193
    102
    25
    10
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
San Luis Obispo County, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 16, 2013

Our room was very nice, but bed was a little hard. My husband went to go get a room key and they gave him a hard time. It made him feel very unwelcome. The only clerk that was very nice was Jeff. Pool area was very nice but we called for pool towels and no showed up in 15mins so we went to our room soaked. We asked for our room to be service early morning and we got back around 4pm and our room was not clean. We used the laundry facility and the dryer did not dry our clothes, and did it twice but it was still damped.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Jeff M, Manager at BEST WESTERN PLUS Marina Gateway Hotel, responded to this review, August 18, 2013
August 17, 2013

Dear Valued Guest,

We appreciate your feedback for our hotel. We are extremely sorry for the unfortunate inconveniences you experienced during your stay at our hotel. Our guest’s room keys are a vital security matter that we take extremely serious to ensure our guest’s safety but we can always improve our procedures. Your satisfaction is important to us and we use the feedback our guests give us to implement improvements and offer a better experience for our guests in the future. We hope that you will consider staying at our hotel again in the future.

Sincerely,

Best Western Plus Marina Gateway Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 12, 2013

Upscale Best Western, that offers clean rooms (some with balcony), nice pool, gardens, and attractive lobby. Note that there is no breakfast included unlike most B/W hotels, nor a coupon or discount at the restaurant across from the hotel. Beds were very nice, some pillows were lumpy but they do give you four pillows per bed. The balcony was nice to have- carpeted with a view of the pool and the bay in the distance (some industrial area between but no noise on weekends). Much better price than staying in downtown San Diego.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
national city, United States
1 review
3 of 5 stars Reviewed August 8, 2013

I may or may not recommend this hotel because for the most part it is quite a drive if you're planning to see the best of San Diego. My first night, I was told by one of the front desk staff that this was a corporate hotel so I got the impression of staying here for leisure purposes is probably not a good option. The amenities were standard just like any other hotel, except that breakfast was not included and rooms with two queens do not connect. Dennys was within walking distance but any convenience store is pretty much a mile or two drive. I had two rooms which is across the hall from each other, but the only view we got was either a wall or the railroad tracks, at least from what I remember since there wasn't pretty much anything to look at. I assume since the staff knew I was staying here for leisure maybe they would have given me a better view, but maybe there was no such a thing to offer. The interior lobby of the hotel was very nice as well as the interior guest rooms. My favorite part of this hotel experience was the pool since it was warm and it opens late, so even if we come back to the hotel at night we were still able to access the pool. The comfort of the room was average since the AC was working fine but the bed was quite uncomfortable and the pillows wasn't very soft, which felt like it had the stuffing used for stuffed toys. I also had to keep asking for extra towels since there were only three and there are four of us and there was one time the towels were not at all replaced, however the front desk were very good/ patient with sending them up in our room. All in all experience was okay.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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Bowie, Maryland, United States
Top Contributor
190 reviews 190 reviews
14 hotel reviews
Reviews in 53 cities Reviews in 53 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 30, 2013

I am originally from San Diego, so I am not used to having to stay in a hotel when I visit, However, on this visit, it required us to find accomodations. This hotel was in a convenient location to where we had to go, so we opted to stay here. It was a great decision. From the moment we checked in, everything was fantastic. The front desk staff was extremely friendly and we were upgraded to a larger suite. Our room had a seperate living room and bedroom and we had two full bathrooms and two balconies. The room was very clean, and all the furniture and fixtures were in excellent repair. We also noticed the hotel was very quiet. Even though our room overlooked the pool, we heard very little noise. We were also never bothered by anyone in the rooms on either side of us and we never heard anyone in the halls. Housekeeping staff did a great job cleaning our room as well. The staff members that we had interactions with, Jeff, Niki, and Lauren were all extremely friendly and professional.

I have read a few other reviews where people complained this property does not have a free breakfast. That is true, they don't. But they don't advertise that they do. So, if that is a big deal with you, then stay somewhere else.

Also, this property is 20-30 minutes south of most San Diego attractions (Zoo, Sea World, Balboa Park, etc.). Take that into consideration when making your plans.

There are plenty of restaurants within a short drive. But you have to know that National City and Chula Vista are not tourist destinations. You aren't going to find many of their restaurants in tourist magazines. Do some internet research and you will find there is no shortage of restaurants featuring just about any type of cuisine you desire.

I cannot recommend this property any higher. I am so glad we were able to book a room here and if we need to stay somewhere on a future visit, I will have no hesitation in staying here.

Room Tip: We stayed on the third floor and were very happy there.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umpqua, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2013

A great stay in a clean hotel with wonderful staff. A full service restaurant with good quality food and outstanding prices is conveniently located across the parking lot. Great location for taking in the sights or shopping.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zion, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2013

We have been to the San Diego area 4 times in the past 14 months. The last three have been at this hotel. We have decided this is our hotel of choice in the area. The staff goes out of their way to make our stay enjoyable and it is easy to get anywhere from there. The 5, 54, 15 and 805 freeways are all accessible within 5 miles of the hotel and it's near the trolley.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Marina Gateway Hotel

Address: 800 Bay Marina Drive, National City, CA 91950
Phone Number:
Location: United States > California > National City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in National City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Marina Gateway Hotel 3*
Number of rooms: 173
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Also Known As:
Best Western Marina Gateway Hotel National City

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