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“Mixed feelings about this hotel...you decide” 3 of 5 stars
Review of Napa Valley Marriott Hotel & Spa

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Napa Valley Marriott Hotel & Spa
3.5 of 5 Hotel   |   3425 Solano Avenue, Napa, CA 94558   |  
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Ranked #14 of 25 hotels in Napa
Los Angeles, CA
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Mixed feelings about this hotel...you decide”
3 of 5 stars Reviewed April 24, 2013

I stayed here for a conference recently, and found the conference facilities to be better than many - the food was nice, connectivity solid, and staff gracious. That said, the stay was flawed, and given the fact that I received a conference rate, I cannot really judge if the hotel merits your business given the pricey rates of nearby Napa hotels.

Here's my experience: Upon check-in, I got some attitude from a young woman at the front desk, who later identified herself as the reservation manager. I have racked up many Marriott points and identified myself as a longtime Rewards member. I told this woman that I was coming off a horrendous week (my cute VW bug needed a new transmission for $6K, but that's another story!), and I asked for a nice room. Her response was, "Oh yes, you're in a nice one," and off I went to a garden view on the first floor. The room was ok, and there was a patio with a sliding door. Being highly claustrophobic, I need to sleep with an open window, and was concerned that being on the first floor, I couldn't lock the screen. I called the front desk and asked if the screen locked - they weren't sure, (shouldn't they know their rooms?) - and explained my situation. With an attitude, the reservation manager offered me another room on the second floor overlooking the freeway but said I had to make up my mind now because there was only one room left. Mind you, it was only 3:00 p.m., long before most guests check-in and I doubt someone would mind an "upgrade" to a garden room. I asked about the noise, reminding them of the reason I needed to move - an open window at night - but was told it's a little noisy. Let's deduct big points so far.

The Bell Captain came and helped me move, and he couldn't have been nice - add back points.

The new room was VERY noisy with the window open (not an issue with it closed). Despite going to bed at 9:30, there was SO much noise, I didn't fall asleep until midnight, and awoke at 3:00 a.m. due to the noise, and never could fall back to sleep. Deducting points.

The next morning I went to the front desk, and shared my experience. I said that even though my employer had prepaid the folio, I would need to find another hotel, if they weren't able to move me. Based on the zero availability talk by the reservation manager the day before, I was not optimistic. The new front desk staff (I believe her name of Rosanna) was so nice, and said there were plenty of rooms, and even offered to help me pack so I wouldn't miss my offsite meetings that were to begin in ten minutes. Add back lots of points here...

Turns out the A/C in the new room didn't work, but I didn't discover that until the following day. They checked it out and said it couldn't be fixed, but gave me a couple of options - move to another room (I declined this one!) or get an additional 15,000 Marriott points (I took this one!) Add back points.

I can definitely say I am a fan of most the hotel staff who went out of their way to be gracious. Just not sure on the location, since the hotel is next to Hwy 29. If you can sleep with a closed window, it won't be an issue for you. Put this review in context with others, and decide if it's for you.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, May 8, 2013
Thank you for your thoughtful description of your experience with us. Our front office team discussed your review at our last meeting in order to ensure that everyone understands the importance of your concerns. All of us at the Napa Valley Marriott want to ensure that our guests get a good night's rest and please know that we very much appreciate your feedback. We hope that you will decide to give us another try. Thank you and Cheers!
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765 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Mesa, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2013

Had a unbelievable experience at the Napa Valley Marriott. The Hotel was great! The restaurant was superb, and the conceirge was "Over the Top"! Laura was super knowledgable, professional, courteous and on the money! I will absolutely stay at this resort again and utilize Laura! Thanks again Napa Valley Marriott!

Room Tip: Everything was great!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 24, 2013
Thank you Raymond for this "Over the Top" review! We live by that motto, because we want all of our guests to love their experience in the Napa Valley. Laura definitely represents our core values well, and I thank you very much for talking about your experience with her. Have a great Spring and we hope to see you at the Marriott again soon.
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Orlando, Florida
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 22, 2013

This property definitely met Marriott standards. The breakfast, hors doeurves and dessert concierge service provided quality food; not your standard "hotel" food. I was impressed! They hosted live music in the lobby that was fantastic. The overall aura was fantastic! The location is conveniently located near a Trader Joe's which this Floridian appreciated. (We don't have Trader Joe's in Central Florida). I would definitely stay here again when visiting Wine Country.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 24, 2013
Gator Girl, that has to be one of the coolest review titles yet! We are extremely proud to have Brian Whitmer, our Executive Chef, on this team. He has an extraordinary culinary mind, and one that is very in tune to the seasons and fresh ingredients. Thank you for visiting us from Orlando, and we look forward to seeing you again soon.
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Novi, Michigan
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2013

We stayed at this hotel for a girls wine trip and were blown away by the service at the hotel. We worked with Laura (concierge) from the hotel to help with our travel plans and car services and she was amazing. She went out of her way to help suggest dinner recommendations and also arrange transportation for us. We had an issue with one vehicles the car service sent and she was very quick to call the company and they made it right with us for the ride back. The staff in the concierge room for breakfast were also very friendly and the breakfast was very good!

The only issue was the pool was outside in the middle of the building and it was loud at night with the speakers blasting until past 11pm. If you are going to bed early because of the time difference request a room with windows not overlooking the pool area.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 24, 2013
Laura was our associate of the year for 2012, and I think you experienced why! She epitomizes our service culture, and I really appreciate you taking the time to let the world know how amazing she is. Thank you for staying with us, and we look forward to organizing your next wine country adventure.
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Alexandria, Virginia
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 19, 2013

I am wrapping up a 5 night stay here and I can say it is a nice hotel with a nice vibe. My room (2118) was spacious and very clean. Although the hotel is right off highway 29 (Trancas Ave.), you would not know this unless you really looked for it. It is quiet. There is plenty of parking.

The overall facility is in great shape. It has had recent renovations to the common areas. Outside the main lobby in the courtyard is a comfy area with lounge chairs and fire pits. We (my colleagues and I) spent a few evenings just hanging out and drinking wine. By the way, there is complimentary wine tasting every evening.

The concierge was helpful. The Executive Lounge had amazing snacks in the evenings. Breakfast had a nice assortment of egg dishes and a great granola cereal that should not be missed.

I will stay here again!

Room Tip: Face the courtyard, you will have a better view than the parking lot.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 24, 2013
It is always exciting to get such excellent feedback from a Senior Contributor to Trip Advisor! We agree with your assessment of our "vibe," and really appreciate your thoughtful comments. Our fire pit area was built for what you describe, drinking wine with friends and colleagues. We will keep that fire burning for your next visit, and thank you so much for staying with us.
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Harrisburg, PA
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 18, 2013 via mobile

We just got back from 5 nights here. Our overall experience was good. Anything that wasn't the greatest mostly dealt with the other guests. It was PACKED/crowded Friday to Sunday. If you can come here Sunday to Thursday you're stay will be much better. There were SCREAMING kids on saturday. (and I mean for hours/plus no towels at the pool), screaming infant in the concierges lounge (where he was also getting a diaper change), there were guests talking so loud that you could not have a conversation, and very limited parking. The good--the staff who work there are friendly, cordial and accommodating. The concierge lounge was good (the exact same breakfast for 5 days). The pool was relaxing after the weekend was over. The location is central. It is easy to get anywhere. It is not a good walking spot or quaint in any way. The tasting at 5:00 is basically a free 1/2 glass of wine. The room was comfortable. We had a tiny balcony but the room beside us could use the same balcony. Meaning they could walk right up to your door.....a little odd and unnerving. We had fun and this Marriott met all ours needs!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 24, 2013
Thank you for talking about the popularity of our hotel in your very well written review. I imagine that you had some memorable adventures in the legendary Napa Valley! Your suggestion to stay Sunday- Thursday is very perceptive, though I will say that we just started live jazz music on Friday and Saturday which will do its part to sooth those errant toddler voices a bit! Thank you for staying with us, and we look forward to seeing you again soon.
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LA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2013

I absolutely loved staying at the Napa Valley Marriott! It was so convenient to all the wineries and really easy to find off the highway. I loved that you could be within 10 minutes of everything the Napa Valley had to offer. We felt that we were very centrally located to all the restaurants and wineries we wanted to visit. Also, can't beat the amazing pool, fantastically friendly staff, clean and comfortable rooms and free WINE TASTING at 5pm everyday! Loved the WHOLE experience and can't wait to return!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 24, 2013
Traveling with friends and using the Napa Valley Marriott as your home base for a wine country adventure is what it is all about! Thank you for taking the time to write about your experience with us, and know that free Wine Tasting will always be there for you when you are in Napa. Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Napa Valley Marriott Hotel & Spa

Also Known As:
Napa Valley Marriott Hotel Napa
Napa Valley Marriott Hotel And Spa
Napa Valley Marriott Hotel
Marriott Napa
Napa Marriott
Napa Valley Marriott Hotel & Spa CA
Address: 3425 Solano Avenue, Napa, CA 94558
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Napa
#10 Family Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Napa Valley Marriott Hotel & Spa 3.5*
Official Description (provided by the hotel):
Experience the charm and beauty of Napa California’s world-famous wine country from the area’s premier hotel – the Napa Valley Marriott Hotel & Spa. Providing exceptional hotel room accommodations for business travel, meetings, and perfectly located for leisurely exploring, our Napa hotel is surrounded with opportunities to treat yourself in every sense. Conveniently located in the heart of California’s renowned Napa Wine Country, just off Highway 29, our hotel offers the ideal setting. ... more   less 
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