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“Nice” 4 of 5 stars
Review of BEST WESTERN PREMIER Ivy Hotel Napa

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BEST WESTERN PREMIER Ivy Hotel Napa
3.0 of 5 Hotel   |   4195 Solano Ave, Napa, CA 94558   |  
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Ranked #19 of 27 Hotels in Napa
Zagreb, Croatia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Nice”
4 of 5 stars Reviewed July 16, 2014

My wife and me spent there one night. Room was big enough, bed was comfortable. Bathroom wasn't so big. We had included buffet breakfast which was till 10 am, we came 9.30 am and they already started to remove all food.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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438 reviews from our community

Traveler rating
    135
    171
    82
    27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Hamburg, Germany
1 review
3 of 5 stars Reviewed July 15, 2014

Although it was the weekend of 4th of July 329 + tax for a night ist too much for a standard king room, even 209 + tax the following nights were on the edge...therefore the quality either the whole hotel has got an adequate standard. Stayed three nights...room was clean, but the bathroom was very small and not renovated like the rest of the room. Lamp on the ceiling was broken. Coffee wasn't filled up after cleaning, had too remind, apologized for the fault, but it was forgetten right away the next day again... Thefore the Pool an the hot tub was really good...

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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bestwesternivyhotel, Guest Relations Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review, July 17, 2014
Dear Julian K,
Thank you for leaving us a review. We pride ourselves in providing a great value for money. A full hot breakfast, wi-fi, parking, use of outdoor pool and hot tub are some of the value added services we offer complimentary.
We hope that you would give us another chance to enjoy all that we have to offer.
Sincerely,
Ivy Hotel Napa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

This hotel was very nice and at a reasonable price. The lobby and rooms have been renovated. The bed is comfy and decor is nice. The free breakfast was good to have before setting out on a day of wine tasting. Would definitely stay again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternivyhotel, Guest Relations Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review, July 17, 2014
Dear CDB_PAC,
We are glad that you had a comfortable and enjoyable stay while in Napa.
Thank you for the perfect score!
Regards,
Ivy Hotel Napa
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Upper Arlington, Ohio
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 9, 2014

We booked this last minute not even knowing what to expect but its a wonderfully run, clean and comfortable place. We particularly enjoyed the outdoor pool and lounge area. Very tidy and very nice! The service was excellent and experience impeccable. We would stay here again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternivyhotel, Guest Relations Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review, July 10, 2014
Thank you 848FrederickE! Your comment made all of us at the Ivy Hotel Napa very happy!
Safe Travels,
Ivy Hotel Napa
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Miami, Florida
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 9, 2014

Its an OK hotel for a first visit to Napa. First time there so just booked it as it looked OK on the internet. Expensive for what it was. Room clean and tidy - looked like it had been remodelled. Very thin walls - had very noisy neighbours. Pool was nice to have. Breakfast terrible and staff did not clean tables down (there was enough of them). Gym equipment faulty.

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternivyhotel, Guest Relations Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review, July 10, 2014
Dear John W,
Thank you for your comments. We are glad you chose our hotel for your stay in Napa. We are constantly trying out different breakfast options to appeal to all the guests. We hope that you would like our breakfast offerings if you decide to give us another chance to serve you.
Sincerely,
Ivy Hotel Napa
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San Jose, California
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2014

I would of given this a hotel an "Excellent" rating but it took 30 minutes to process my reservation when I checked in. My reservation was pre-paid thru Priceline but for some reason the front desk staff "Melvin" was new and informed me that he wasn't able to charge Priceline for the cost of the room and I needed to give a credit card so I can be charged for the room again?! I refused since the room was paid for already. Check out was also strange since I was asked to verify that the room will be charged to account ending....and I told the lady staff AGAIN that it was paid for already. Everything was settled after all the confusion. I never had to deal with this before with any hotels I've stayed in. In any case, I'm giving this hotel "Very Good" due to the stylish and well decorated and well furnished clean rooms. The pictures you see is what you get. I love the counter with the fridge underneath. Since we stayed as a family in the room, it was helpful that the bathroom sink was outside the actual bathroom. Loved the shampoo, conditioner and lotion they gave you. They served hot/cold breakfast and was a good value. There's a mexican restaurant right across the street and lots of eateries within a 1-5 mile radius of the hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Richmond, Virginia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 4, 2014

We checked in later in the evening, and the lady at the desk was so nice and helpful! I wish I could remember her name. Room was comfortable, however I requested a rollaway bed when I made the reservation and was assured we'd have one, but upon check-in I was told there weren't any available. That made for an awkward sleeping arrangement that night. Breakfast the next morning was good, and the patio was nice. Overall, a nice stay.

Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Ivy Hotel Napa

Address: 4195 Solano Ave, Napa, CA 94558
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Napa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PREMIER Ivy Hotel Napa 3*
Number of rooms: 115
Official Description (provided by the hotel):
Dramatically poised entering Napa Valley's famous wine region and hot springs, the Best Western Ivy Hotel Napa Valley is an opulent avant-garde boutique hotel. The Ivy is an oasis to relax, reflect and rejuvenate. Enjoy a breakfast buffet and morning or evening swim in our year round heated pool. ... more   less 
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
BEST WESTERN PREMIER Ivy Hotel Napa Napa Valley, CA

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