I would of given this a hotel an "Excellent" rating but it took 30 minutes to process my reservation when I checked in. My reservation was pre-paid thru Priceline but for some reason the front desk staff "Melvin" was new and informed me that he wasn't able to charge Priceline for the cost of the room and I needed to give a credit card so I can be charged for the room again?! I refused since the room was paid for already. Check out was also strange since I was asked to verify that the room will be charged to account ending....and I told the lady staff AGAIN that it was paid for already. Everything was settled after all the confusion. I never had to deal with this before with any hotels I've stayed in. In any case, I'm giving this hotel "Very Good" due to the stylish and well decorated and well furnished clean rooms. The pictures you see is what you get. I love the counter with the fridge underneath. Since we stayed as a family in the room, it was helpful that the bathroom sink was outside the actual bathroom. Loved the shampoo, conditioner and lotion they gave you. They served hot/cold breakfast and was a good value. There's a mexican restaurant right across the street and lots of eateries within a 1-5 mile radius of the hotel.
- Official Description (provided by the hotel):
- Dramatically poised entering Napa Valley's famous wine region and hot springs, the Best Western Ivy Hotel Napa Valley is an opulent avant-garde boutique hotel. The Ivy is an oasis to relax, reflect and rejuvenate. Enjoy a breakfast buffet and morning or evening swim in our year round heated pool. ... more less
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- Also Known As:
- Chateau Hotel Napa
- The Chateau Hotel
- BEST WESTERN PREMIER Ivy Hotel Napa Napa Valley, CA