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“Exceptional Customer Service!” 4 of 5 stars
Review of Chablis Inn

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Chablis Inn
2.5 of 5 Motel   |   3360 Solano Ave., Napa, CA 94558   |  
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Hotel amenities
Ranked #23 of 27 Hotels in Napa
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Exceptional Customer Service!”
4 of 5 stars Reviewed July 21, 2013 via mobile

While visiting Nspa with my son we states at the Chablis Inn. The rooms were lean and the staff was helpful and friendly. I left some items in the room and didn't realize it until the next day. The staff called me and said they found them and offered to mail them to me in Houston! Major thanks to the staff!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
    52
    176
    62
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    16
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Jersey City, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 17, 2013

Brought a group here for a long weekend. The rooms were clean and the whole place was well-maintained. Darcy was great to work with and we had no issues throughout the trip. Only (minor) complaint was that the blinds aren't very dark and the rooms are fairly bright at night. Will definitely return.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 16, 2013

We had a wonderful stay at the Chablis Inn. The service was great, the lady at the reception was very helpful giving us lots of tips for going out in Napa. Unfortunately we had no time to check out the pool, however, it looked clean and welcoming.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 13, 2013 via mobile

Very inexpensive, yet excellent room for price. Staff was warm and helpful. Highly recommended!

Most hotels and motels in area are expensive, or don't look clean.

Room had two sinks, which made getting ready in the morning easy for two people!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
60 reviews 60 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed July 7, 2013

I just returned from a one-night stay at the Chablis Inn with family.

We had stayed here before and honestly I think the hotel has gone way downhill since our last visit. The rooms don't seem to be as well-maintained as they used to be. When we checked in our t.v. didn't work and they had to move us to another room.

The rooms are pretty expensive for what you get even though the price is comparable to other properties in the area. I don't think you get what you pay for.

Parking is free and there is plenty of it. It is close to a lot of shopping centers include the Premium Outlets and restaurants.

I would probably not stay there again.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Santa Barbara, California, United States
1 review
4 of 5 stars Reviewed July 3, 2013

This is an old motel that has been reinvented into a cozy Napa Inn that is perfect after a day of wine tasting and sightseeing. For the area, you can't beat the value for this hidden treasure! If you're looking for a trendy chain-style hotel, I'd suggest you go up the street a few blocks to the Marriott where you're going to pay three times what this charming inn has to offer. The rooms have been up-graded, are very clean and the decore is warm & comfy. Mariela, the front desk clerk, was very helpful and gracious and gave us several leads for good resturants and wineries. Across the street is a small mall with everything you'd need while traveling such as a grocery store/deli, Starbucks, Mom and Pop restaurants, etc. I'd recommend this to any of our friends and family who'd be staying in the Napa. Thank-you Chablis Inn - we'll be back!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salt Lake City, Utah
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 23, 2013

I'm not sure why this place gets such good reviews because there are other places in Napa that are so much better, see my other reviews.
1. They charge your card before you ever arrive. Not just reserve the money but charge the card. 2. A 72 hour cancellation policy (ridiculous) and they never answer the phones so canceling is impossible anyway. 3. Would not honor "Google offers" coupon. 4. Blinds do not block the light so your up at 6 whether you like it or not. 5. Noisy street.
The only reason this got 2 stars is the room is new and clean but I would never stay here again!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chablis Inn

Address: 3360 Solano Ave., Napa, CA 94558
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 27 Hotels in Napa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Chablis Inn 2.5*
Number of rooms: 34
Official Description (provided by the hotel):
Hospitality, Pure and Simple. Value Hotel in the Heart of the Napa Valley. Conveniently located to Wineries, Restaurants and Shopping. We offer "Green" cleaning products and natural amenities as well as upgraded linens and towels to make your stay comfortable. We have a friendly and informative staff to help you discover the gems of the Napa Valley. As a guest of the Hotel you can also relax in our year round heated pool and hot tub after a hard day of wine tasting. ... more   less 
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Also Known As:
Chablis Hotel Napa
Chablis Motel Napa
Chablis Inn Napa, Napa Valley, CA

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