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“Overpriced No frills” 2 of 5 stars
Review of BEST WESTERN PLUS Inn at the Vines

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BEST WESTERN PLUS Inn at the Vines
3.5 of 5 Hotel   |   100 Soscol Ave, Napa, CA 94559   |  
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Ranked #10 of 25 hotels in Napa
GreenLeadersGold level
Seekonk, MA
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
“Overpriced No frills”
2 of 5 stars Reviewed October 5, 2012

This place was a dud..Swimming pool was more like a bath tub... The view from the balcony was of a traffic light....Location is not bad, but not next door to vineyards...Worthy of no more than $75-90.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at BEST WESTERN PLUS Inn at the Vines, responded to this review, October 17, 2012
Thank you for your review. We are always trying to lead in the best value in the Napa Valley. During the Harvest Season the demand is very high and we are inline with our competition and our average rate is one of the lowest in the valley. Tip: Best hotel rates are between November 11th and April 30th.
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313 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Burlington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 4, 2012

It was a place to stay and not much more for us. Instead of a breakfast area onsite, they gave us vouchers to use at the Denny's next door. Either you could get a specified breakfast ( I think there were three choices), or $5 off whatever else you ordered. Kind of a nice change.

Room Tip: If you book a room, be sure to ask for one that is not close to the street~the traffic noise was ter...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at BEST WESTERN PLUS Inn at the Vines, responded to this review, October 5, 2012
Paula thank you for your review. We are in the process of remodeling the remaining of our rooms this winter, we do not want to be just average. Please try us again so we can "Wow" you the next time you visit the Napa Valley.
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Venice, Ca
Top Contributor
118 reviews 118 reviews
35 hotel reviews
Reviews in 47 cities Reviews in 47 cities
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed October 2, 2012

This is your budget hotel for a non-budget price. We paid approximately $220 per night. We had a dog, and we felt fortunate to get one of their three dog friendly rooms. However, the room was a dungeon, with barely any natural light. The noise level was high--creaky wooden framed floors above with a guest pacing back and forth from late hours of the evening to early wee hours of the morning. You could hear guest doors closing, maid service, everything.

If the price was lower, and you got a room upstairs it may not have been so bad. It actually would be acceptable for a budget hotel if the price was lower. We peeked into a room across the way that was facing the pool and it had lots of natural light. Our carpets were very dirty. I guess that's what we get for bringing our dog, but truly it was the worst dog-friendly room we've ever stayed in...and we stay in a lot of dog friendly rooms! It is about 15 minutes drive to most wineries and there is a nice park about 5 minutes away on the Napa College grounds.

There is a Denny's on the premises of the hotel if you like that sort of food, and the hotel offers you a complimentary breakfast voucher.

The hotel staff was friendly and did everything they could to remedy the problem but truly it was not anyone's fault besides the old frame of the building.

Room Tip: Choose a room on an upper floor...possibly facing the pool for natural light (but then you may get p...
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at BEST WESTERN PLUS Inn at the Vines, responded to this review, October 5, 2012
Thank you for your review. I am sorry we didn’t meet your expectations. We are very competitive priced for our area. Just this year we added a few pet friendly rooms and picked out the private patio ones so our pet friendly customers could leave their patio door open without worrying about their pets getting loose. I agree they are a little darker than most rooms, but from most comments from our pet friendly customers they appreciate the enclosed patio. New carpet, bed packages, high definition flat screen TV’s will be in this month. Out fitness center, guest laundry and business center will be open in early November. As a designate "PLUS" property we are constantly upgrading our Hotel to meet the high standards our guess expect.
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Moose Jaw, Canada
Top Contributor
77 reviews 77 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 26, 2012

This is the quietest, nice friendly hotel I've been in for years. Service is second to none. Clean, clean, clean. Perfect location for access to all Napa wineries. Lots of room, not cramped in as usual in hotels. Staff was so friendly and helpful, gladly helped with any questions. Will go back for sure, price is decent considering the area.

Room Tip: north side of hotel is away from the highway, so real quiet
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at BEST WESTERN PLUS Inn at the Vines, responded to this review, October 5, 2012
Thank you for your review and we are glad you enjoyed your stay. We are here to make your stay as enjoyable as possible. We will see you the next time your in the area.
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Toronto, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 of 5 stars Reviewed August 30, 2012

This hotel is a real cracker a little noisy if you are on the main floor we had a herd of Cattle above us one night it sounded like a rodeo the other two nights were a lot better.For the Money this place is very good value they have a full breakfast in the morning at Denny's included in the price great location as well.The Staff here is outstanding Josh was extremely helpful with our wine tours and restaurants we will be back soon in Napa the Wine flows like spring water.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at BEST WESTERN PLUS Inn at the Vines, responded to this review, September 11, 2012
Your business is very important to us and we value your feedback. I am glad Josh could help you with your wine tours and recommendations on restaurants. I am sorry about the noisy guest on the first night. The wine is now officially flowing like water, It's Harvest Time, see you soon.
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Gilroy,ca
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 28, 2012

Like others (and one of the reasons I chose this hotel) we arrived earlier than the check in time. They let us in the room without any hesitation. Once in the room we had a problem that caused us to ask for another room. The issue was not the fault of the hotel but they took on the responsibility as if it were. The desk manager was apologetic (remember we were in the room early) and gave us a new room. She then topped off the apology with a small basket containing a bottle of wine and crackers. Class act! I really believe they were truly concerned about our satisfaction.

The hotel itself is nice. The rooms are clean and well done. The price, for Napa, was very competitive. I would have no problem recommending this hotel to anyone. It is a good hotel with service better than most “luxury” hotels. I will stay here on every future visit to Napa.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at BEST WESTERN PLUS Inn at the Vines, responded to this review, September 4, 2012
Thank you for your review. Number 1 in customer service is out goal and is emphasized on a daily basis. I am glad we got everything smoothed out and you enjoyed your accommodations. Hope to see you again soon!
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Seattle, Washington
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 25, 2012

Decent hotel - nothing special. Expensive Best Western. They provide Denny's vouchers for breakfast which is located right next door. Not sure if I would stay here again, it is Napa and there may be better alternatives for the same price.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at BEST WESTERN PLUS Inn at the Vines, responded to this review, September 4, 2012
Thank you for your review. It's always good to do your homework before staying anywhere. Our hotel is really competitively priced for any hotel in the Napa Valley.
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Additional Information about BEST WESTERN PLUS Inn at the Vines

Address: 100 Soscol Ave, Napa, CA 94559
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Napa
#2 Green Hotel in Napa
#11 Romantic Hotel in Napa
#12 Family Hotel in Napa
#13 Business Hotel in Napa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Inn at the Vines 3.5*
Official Description (provided by the hotel):
BEST WESTERN PLUS Inn at the Vines just received Best Western International’s highest honor, "The Chairman’s Award," for outstanding quality, design and high customer service. Travelers from all over the world choose Inn at the Vines as their vacation destination. BEST WESTERN PLUS Inn at the Vines, also nominated as one of the best hotels in Napa Valley, provides finely appointed accommodations in the heart of all there is to experience in our beautiful wine country of Northern California. Whether your travels bring you to Napa for a weekend get-away, business, family vacation, or a wedding, BEST WESTERN PLUS Inn at the Vines is ready to ensure a comfortable and memorable stay. ... more   less 
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Also Known As:
Best Western Plus Inn At The Vines Hotel Napa
Best Western Hotel Napa
Best Western Napa
Napa Best Western
BEST WESTERN PLUS Inn At The Vines Napa, Napa Valley, CA

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