Overall this is a great place. We stayed in a 1 bedroom unit which was really nice, clean, and had a well stocked kitchen (plates, pots, pans, utensils). The pool was nice for my son (10 yrs old) but a bit warm for my taste. They have it heated to around 82 degrees and I had to get out after a while to cool down! The office staff were all very friendly. It's only 5 minutes from downtown Napa (by car).
I would have given this place 4 stars but a huge drawback for us was the noise level late at night. Our first night (a Friday) we were awoken at midnight by a group partying in and outside a nearby unit. Around 3 am that same night we were again awoken by what sounded like a domestic dispute. Yelling, swearing, car doors slamming.
The next morning, when we asked about what security to call if it happened again we were told they have no on site nor on call security and that if we have problems we are to call the police. I was very surprised that for the amount the units cost to rent that there was no other options for the guests in the event of onsite problems besides the police.
Unfortunately, the next night (Saturday) the partying started again and we ended up closing our windows and running the AC to drown out the noise. We really did not want to deal with filing a police report on vacation.
Upon checkout we were not asked how our visit went or if we had more noise problems. The person that checked me out was the same person who I complained to about the noise.
If they can get onsite security to deal with this issue I would say this place is great!
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- Also Known As:
- Riverpointe Napa Valley Hotel Napa
- Riverpointe Hotel Napa
- RiverPointe Napa Valley Resort CA