Gorgeous property, amazing views, then you check in.. Wow, the major mistakes this place makes is unbelievable and would not take much to change but would require management training then trickle that training down to their staff. As a business owner myself with 60 employees I immediately recognize that their staff is ill trained. We are in room 320 (yes, still here, we leave tomorrow), I had to call 4 times for coffee, creamer and water because the room maid 'forgot' to leave it. Last nights call for bottled water was never fulfilled...still waiting! We are here with Western CPE, this is continuing education for CPA's. There is another couple here with us and two nights ago we were having a small dinner party with one of the instructors and the front door opens from the outside and a man stands there with a key to the room we were in (1105) saying they had just rented him this room! We all jump up and run to the door, and there is a wedding party that has been given the keys to our room! The next day, front desk sends champagne as an apology and the person bringing it, barges through the door without knocking and says "you-who" here's your champagne. Unbelievable, how unprofessional! Anytime you address the staff directly they are very nice, and attempt to take care of you, but again it's obvious that they need to spend some of the mega bucks this " 5 star " resort is making in training. The parking was another issue, last night we had to park on the road because there was no parking at the resort. Several nights we wanted to sit outside around the fireplace they have throughout the property but it as chilly, they turn the fireplaces off at 10:00 p.m. They also lock the pool gate at 10 and you cannot enjoy the nice fire pit at the adult pool. Rules, rules and rules, as adults it's offensive to have a teenager looking staff member asking you to leave the pool, we were on our computers not swimming, so he can lock the gate.
I took a picture of the dust ruffle (bed skirt) in our room it is filthy, and the head board it disgustingly dirty, it's apparently not cleaned often, if at all. I am very careful to state facts and take pictures as 'evidence'.
As a business owner I fully understand that sometimes things happen that are unavoidable and that staff at times, make poor decisions that are not inline with what owners/upper management desires.
Having said that, over all, we had a good time, the property is beautiful. And last but not least....as part of the resort fee you get a nice bottle of wine as a welcome gift. That was nice.
- Official Description (provided by the hotel):
- A destination unto itself The Meritage Resort and Spa has a lot to offer! The resort lies against its own vineyard with walking trails and offers over 300 Tuscan inspired guestrooms and luxury suites. Guests are treated to accommodations featuring oversized terraces, granite counters and plasma TVs. Chefs in the award winning Siena restaurant use local, seasonal and sustainable ingredients. The new Crush Ultra Lounge features six luxury bowling lanes, a full bar, shuffleboard, a pool table and darts in addition to lunch and dinner items. In true Italian fashion, Blend Café offers espressos, café lattes and teas plus fresh pastries, baked goods, savory items and gelatos.Regain a healthful balance with curative treatments at Spa Terra – a lavish underground Napa lavish spa with steam grottos, soaking pools, 12 treatment alcoves and tranquil walls of water. Guests can also enjoy the Trinitas Cellars Tasting Room or host an intimate event in the Estate Cave. The resort has the most comprehensive event and meeting space north of the Golden Gate Bridge and west of Sacramento with 50,000 square feet of meeting space including the two largest ballrooms in the Napa Valley.The resort also features Our Lady of the Grapes, one of the only private wedding chapels in the Napa Valley, bocce ball, outdoor fireplaces with seating areas and a state-of-the-art fitness studio that opens onto a patio with views of private vineyards and olive trees. The Meritage Resort and Spa. We Are Napa. ... more less
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- Also Known As:
- The Meritage Hotel Napa
- Meritage Hotel Napa
- Meritage Resort Napa
- The Meritage Resort And Spa Napa, Napa Valley, CA