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“I wish I could have spent more time here” 4 of 5 stars
Review of The Meritage Resort and Spa

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The Meritage Resort and Spa
4.0 of 5 Resort   |   875 Bordeaux Way, Napa, CA 94558   |  
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Ranked #12 of 27 hotels in Napa
Skokie, Illinois
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“I wish I could have spent more time here”
4 of 5 stars Reviewed August 12, 2013

I stayed here for two nights in August 2013.

The resort itself is gorgeous. The hotel buildings, of which there are many, are all in great shape, and the views (from the 2nd/3rd floors) are good/excellent, respectively. This is a big resort, and one of my only issues is that virtually the entire thing is surrounded by parking lot. A massive, Wal-Mart sized parking lot. Some people say the place seems to be in the middle of an office park. I wouldn't go that far and it's not a huge deal, but if you get a room on the first floor, it becomes a huge deal when you are looking at the front of someone's car the whole time.

I, for one, did not want to pay what they were asking (which is a LOT by the way) to look at the front of a car for 2 days. So when both my friends and I got placed in first floor rooms, we called the FD immediately to request something higher up.

To their credit, they moved us (both couples) not only to the top floor (of three floors total) but to the other side of the building which looked out over a hilly vineyard and really beautiful landscape. +1 for the staff for not batting an eyelash and adding a lot of value to the steep entry price to get in this place. They asked no questions and just made it happen.

Once we were situated, we honestly did not spend enough time at the resort to take in all it had to offer as we had winery tours booked for both days. This is the kind of place you want to come and spend at least one (probably more) full day at the resort itself. It is a big property with a great pool area, caves with a spa and vineyard laid into the side of a hill, winery with tastings, a few good restaurants, and a late-night bar/club with a bowling alley built in. We ate in one of the restaurants for lunch one day and the food and service were good while the meal was reasonably priced.

You do get some bottled waters and a "free" bottle of wine in your fridge upon checkin. I say free in quotes because when you get your bill under the door at checkout you will realize that nothing has been free, it's just included in the price of the room, which is high. Turns out Napa is pretty expensive... hah.

The hotel offers a shuttle to downtown Napa twice an hour, but my group of four could never fit on it because it was always very busy. If you have a large group, try to get there a little early before shuttle departure so you can get a seat. If you have to take a taxi it should be about $15 one way which isn't bad if you're splitting it anyway.

The staff at checkin/checkout was nice and they were attentive to requests, especially during our room switch.

The bathrooms/shower is gorgeous with double sink and private/separate toilet area. The toiletries are high quality and while my buddy thought they smelled like a funeral home I actually quite enjoyed them. The shower is nice with good pressure and drains well. It is a walk-in shower completely tiled all the way around. During my first hangover (on this property) the shower pressure, spa-like toiletries, and subdued warm lighting came in quite handy by eliminating my headache and had me feeling ready to drink again in no time. Also, free bottled water.

As I said, this is a large property and the hallways are LONG. So if you are not by an elevator, prepare to walk a little and memorize the route back to your room. Also keep in mind if you plan on being "not totally sober" when you return, it is easy to get lost in this place. I know from experience. You should use interior landmarks like "Crush Ultra Lounge" and the outdoor hot tub to triangulate your position and then proceed from there.

The rooms keys are RFID or some other proximity entry system which is pretty great. Coming home after drinking wine for 6 hours straight and just pressing my wallet on the door was a lot easier than fumbling to get the card in the reader.

The beds are comfortable, AC was nice, TV was large, and the balconies (if you are lucky enough to get one) are very nice. I should mention that (obviously) the first floor rooms do not have balconies, but an extended sitting area INSIDE the room with a smaller patio area outside instead of the balcony. Not bad, but again, no one wants to sit on a patio and look at the front of a 2006 Honda CRV all day.

Because of the size and popularity of the resort, both of our tour companies had no problem driving here and picking us up without extra charge, including one that was based in Sonoma. That's a nice bonus.

I would go back here, but for the money I would only do it if I could stay there and enjoy the amenities for one or more days.

Lastly, I would like to say that both Frankie and Cinnamon were very helpful, polite, and knowledgable at checkin time. The fact that their names sound like an awesome 1970s Soul Duo is just icing.

Room Tip: get a high room or be prepared to feel like you've wasted money on a crappy view (parking lot).
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 13, 2013
Thanks for being a guest of our Meritage Resort and for taking the time to share such kind and thoughtful words with us. While we're sorry to hear that your initial perception was thrown by the view, we're thrilled that our team was able to go expediently above and beyond to ensure your stay with us was a memorable and positive one. We're happy to have been a part of your Napa experience, and we'd love the opportunity to showcase even more of our property and region in your returning visits. Please be sure to reach out, and we'll certainly set you up with another unrivaled stay at the Meritage. Thanks again for your thoughtful review, and we hope to see more of you soon!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
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Benicia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2013

Stayed this past weekend at The Meritage for a birthday celebration. The resort was so much fun that we never left. The staff is friendly and helpful. We especially enjoyed your bartender, J.J. Stowaser. J.J. was quite busy in the lobby bar with several groups of "bachelorette" parties but still managed to take care of our needs. His personality and happy disposition was great!

We will definitely be back !!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 13, 2013
Thanks for being a guest of The Meritage and for taking the time to share such great feedback with us. We're happy to hear that J.J. was able to make your experience a memorable one, and we hope that you'll return again soon to experience even more of the world class hospitality afforded by our team. We'd love to see more of you soon, and we hope that you'll reach out as you plan return visits to the region. Thanks again for your time and kind words!
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North Attleboro, Massachusetts
Top Contributor
101 reviews 101 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 11, 2013

Stayed two nights in August 2013. A nice resort with lots of amenities that we did not get a chance to use as we were busy touring the area. Room was a good size and clean. Welcome package included a bottle of wine, two bottles of water and free wi-fi. There is a $20 resort fee though. Our package also included breakfast which was made to order and quite good. However, it was pricey and if you are paying for breakfast there are no other options close by.

It is about 10 minutes to downtown Napa and there is a shuttle service to take you to restaurants in the evening.

There are two concierge stations and I spoke to a couple of the concierges, but neither was particularly helpful. One was more interested in getting me to sign up for a some kind of vacation or time-share session. The other just gave me the most basic of tourist ideas that you can get out of any of the guidebooks.

Upon checkout, we found that we were charged for breakfasts, which were included in our package, but a manager on duty sorted that out quickly.

Location is a little drawback here, you actually go through an office park to get to the resort.
Plus, everything is at least five miles away.

Other than that, a nice spot.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 13, 2013
Thanks for being our guest and for taking the time to share your Meritage experience with us. We're happy to hear that you reception was an inviting and enjoyable one; it's our pleasure to welcome newcomers to our resort, and it's an honor to share our facilities and many amenities with you. That said, we'll certainly look into your concierge experience to ensure the information there is reflective of our expert, regional knowledge, and we hope that you'll return soon to explore and experience the many great amenities we have to offer valued guests like yourself. Thanks again for your time and review; we hope to see more of you soon!
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Ponchatoula, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2013

Best couple get away, very peaceful. The spa is spectacular. We had a room over looking the vineyard and it was lovely. Would definitely recommend. Is was our first vacation since we had our boys and it was well worth it.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 12, 2013
Thanks for choosing the Meritage for your couples getaway and for taking the time to share your experience with us. It's a pleasure to be your oasis and escape from it all, and we're happy to hear that our breathtaking grounds and unparalleled hospitality helped to make for a memorable visit. We hope to host you again, and we'd love to hear more from you soon!
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2013

I recently hosted my birthday celebration with 25 of my closet friends at The Meritage Resort and Spa. The event was a year in planning but the staff at The Meritage Resort really made the difference after we all arrived. The property did an amazing job no matter what the outlet. From the sales team, front desk staff, to the staff in Siena and Crush - the service was fantastic at every encounter. The spa was one of the most peaceful and relaxing spas I have ever visited. And Rosemary at the Concierge Desk can arrange just about anything you want to do in Napa. The accommodations were well appointed and the views were amazing. Our enitre group was mostly hospitality executives and event planners - if a hotel can impress us then you know they are good. Kudos to The Mertiage and thanks for making my birthday so special.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 6, 2013
Thanks for being a guest of The Meritage and for taking the time to share such exceptional words with us. It's an extreme honor to be able to host such special occasions, and we're thrilled to hear that your stay with us was a flawless one. I will certainly pass your gratitude along to the team, and we hope that you'll return again soon to experience even more of our world-class offerings! Thanks again for your time, and happy birthday from all of us at The Meritage Resort and Spa!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2013

My husband and I went to the spa at the Meritage during our recent mini moon in Napa! We had a fabulous time and the staff was amazing! The spa is also relatively affordable and offers a number of great packages and deals to take advantage of during the week!

The spa itself is amazing! It is built in a cave and is so relaxing and peaceful. The facilities are great and as I mentioned earlier the staff is top notch!

If you are in or around this area definitely go to the Meritage!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 5, 2013
Many thanks for being our guest and for taking the opportunity to share such kind words regarding your Spa Terra experience. As you've noted, the ambiance of our special facility is unlike any other, and complemented with our world class services, it's an experience that can be hard to match. We'd love to have you back to experience many more of our treatments, as well as the numerous other amenities on our property, and we hope that you'll reach out to us again for your next special event or escape. Thanks again for your time and review; we look forward to seeing more of you soon!
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Dallas, Texas
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 1, 2013

We recently visited Napa only a day and had the pleasure of being at this great hotel. The staff was very friendly, the views were amazing and the bed was very comfortable and clean. This is a definite top notch hotel, a step above all rest. Spectacular!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 2, 2013
Thanks for being our guest and for taking the time to share your experience with our site and services. It's an immense pleasure to be able to share our property with first time guests, and we're happy to hear that you enjoyed our offerings. With an extensive list of amenities and regional attractions available to our visitors, we hope that you'll reach out to experience more of The Meritage Resort & Spa. Thanks again for your time and review; we hope to see more of you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Meritage Resort and Spa

Address: 875 Bordeaux Way, Napa, CA 94558
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Napa
#4 Luxury Hotel in Napa
#4 Spa Hotel in Napa
#9 Family Hotel in Napa
#12 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Meritage Resort and Spa 4*
Official Description (provided by the hotel):
A destination unto itself The Meritage Resort and Spa has a lot to offer! The resort lies against its own vineyard with walking trails and offers over 300 Tuscan inspired guestrooms and luxury suites. Guests are treated to accommodations featuring oversized terraces, granite counters and plasma TVs. Chefs in the award winning Siena restaurant use local, seasonal and sustainable ingredients. The new Crush Ultra Lounge features six luxury bowling lanes, a full bar, shuffleboard, a pool table and darts in addition to lunch and dinner items. In true Italian fashion, Blend Café offers espressos, café lattes and teas plus fresh pastries, baked goods, savory items and gelatos.Regain a healthful balance with curative treatments at Spa Terra – a lavish underground Napa lavish spa with steam grottos, soaking pools, 12 treatment alcoves and tranquil walls of water. Guests can also enjoy the Trinitas Cellars Tasting Room or host an intimate event in the Estate Cave. The resort has the most comprehensive event and meeting space north of the Golden Gate Bridge and west of Sacramento with 50,000 square feet of meeting space including the two largest ballrooms in the Napa Valley.The resort also features Our Lady of the Grapes, one of the only private wedding chapels in the Napa Valley, bocce ball, outdoor fireplaces with seating areas and a state-of-the-art fitness studio that opens onto a patio with views of private vineyards and olive trees. The Meritage Resort and Spa. We Are Napa. ... more   less 
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Also Known As:
The Meritage Hotel Napa
Meritage Hotel Napa
Meritage Resort Napa
The Meritage Resort And Spa Napa, Napa Valley, CA

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