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“Nice resort in Napa, with one or two limitations” 4 of 5 stars
Review of The Meritage Resort and Spa

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The Meritage Resort and Spa
4.0 of 5 Resort   |   875 Bordeaux Way, Napa, CA 94558   |  
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Ranked #12 of 27 hotels in Napa
North Attleboro, Massachusetts
Top Contributor
101 reviews 101 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
42 helpful votes 42 helpful votes
“Nice resort in Napa, with one or two limitations”
4 of 5 stars Reviewed August 11, 2013

Stayed two nights in August 2013. A nice resort with lots of amenities that we did not get a chance to use as we were busy touring the area. Room was a good size and clean. Welcome package included a bottle of wine, two bottles of water and free wi-fi. There is a $20 resort fee though. Our package also included breakfast which was made to order and quite good. However, it was pricey and if you are paying for breakfast there are no other options close by.

It is about 10 minutes to downtown Napa and there is a shuttle service to take you to restaurants in the evening.

There are two concierge stations and I spoke to a couple of the concierges, but neither was particularly helpful. One was more interested in getting me to sign up for a some kind of vacation or time-share session. The other just gave me the most basic of tourist ideas that you can get out of any of the guidebooks.

Upon checkout, we found that we were charged for breakfasts, which were included in our package, but a manager on duty sorted that out quickly.

Location is a little drawback here, you actually go through an office park to get to the resort.
Plus, everything is at least five miles away.

Other than that, a nice spot.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 13, 2013
Thanks for being our guest and for taking the time to share your Meritage experience with us. We're happy to hear that you reception was an inviting and enjoyable one; it's our pleasure to welcome newcomers to our resort, and it's an honor to share our facilities and many amenities with you. That said, we'll certainly look into your concierge experience to ensure the information there is reflective of our expert, regional knowledge, and we hope that you'll return soon to explore and experience the many great amenities we have to offer valued guests like yourself. Thanks again for your time and review; we hope to see more of you soon!
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879 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
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English first
Ponchatoula, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2013

Best couple get away, very peaceful. The spa is spectacular. We had a room over looking the vineyard and it was lovely. Would definitely recommend. Is was our first vacation since we had our boys and it was well worth it.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 12, 2013
Thanks for choosing the Meritage for your couples getaway and for taking the time to share your experience with us. It's a pleasure to be your oasis and escape from it all, and we're happy to hear that our breathtaking grounds and unparalleled hospitality helped to make for a memorable visit. We hope to host you again, and we'd love to hear more from you soon!
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2013

I recently hosted my birthday celebration with 25 of my closet friends at The Meritage Resort and Spa. The event was a year in planning but the staff at The Meritage Resort really made the difference after we all arrived. The property did an amazing job no matter what the outlet. From the sales team, front desk staff, to the staff in Siena and Crush - the service was fantastic at every encounter. The spa was one of the most peaceful and relaxing spas I have ever visited. And Rosemary at the Concierge Desk can arrange just about anything you want to do in Napa. The accommodations were well appointed and the views were amazing. Our enitre group was mostly hospitality executives and event planners - if a hotel can impress us then you know they are good. Kudos to The Mertiage and thanks for making my birthday so special.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 6, 2013
Thanks for being a guest of The Meritage and for taking the time to share such exceptional words with us. It's an extreme honor to be able to host such special occasions, and we're thrilled to hear that your stay with us was a flawless one. I will certainly pass your gratitude along to the team, and we hope that you'll return again soon to experience even more of our world-class offerings! Thanks again for your time, and happy birthday from all of us at The Meritage Resort and Spa!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2013

My husband and I went to the spa at the Meritage during our recent mini moon in Napa! We had a fabulous time and the staff was amazing! The spa is also relatively affordable and offers a number of great packages and deals to take advantage of during the week!

The spa itself is amazing! It is built in a cave and is so relaxing and peaceful. The facilities are great and as I mentioned earlier the staff is top notch!

If you are in or around this area definitely go to the Meritage!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 5, 2013
Many thanks for being our guest and for taking the opportunity to share such kind words regarding your Spa Terra experience. As you've noted, the ambiance of our special facility is unlike any other, and complemented with our world class services, it's an experience that can be hard to match. We'd love to have you back to experience many more of our treatments, as well as the numerous other amenities on our property, and we hope that you'll reach out to us again for your next special event or escape. Thanks again for your time and review; we look forward to seeing more of you soon!
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Dallas, Texas
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 1, 2013

We recently visited Napa only a day and had the pleasure of being at this great hotel. The staff was very friendly, the views were amazing and the bed was very comfortable and clean. This is a definite top notch hotel, a step above all rest. Spectacular!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 2, 2013
Thanks for being our guest and for taking the time to share your experience with our site and services. It's an immense pleasure to be able to share our property with first time guests, and we're happy to hear that you enjoyed our offerings. With an extensive list of amenities and regional attractions available to our visitors, we hope that you'll reach out to experience more of The Meritage Resort & Spa. Thanks again for your time and review; we hope to see more of you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 1, 2013

Overall, I wouldn't recommend staying here. There were highlights here and there, but overall our experience was less than satisfactory.

As for the good parts - the rooms are decent and well taken care of. The resort offers a shuttle service to and from downtown Napa at regular intervals in the evenings which comes in handy. The pool area is nice, and we had a decent visit to the spa.

If it weren't for the horrific service at both restaurants/bars, the "wool over the eyes" techniques used by resort management in attempts to sell time shares through bribes of discounts to the spa, or the blatant begging of tips by the valets and others, the visit would've been far more enjoyable.

I should have known something was amiss when we got a discount for using a Visa or MC to pay for the visit. Nothing is classy about bribing your guests with payment methods.

Our advice - spend an extra few dollars per night to stay somewhere smaller. The Meritage is too big for these folks to handle.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, August 2, 2013
Thanks for being our guest and for taking the time to share your experience with us. While we're happy to enjoy that you enjoyed our facilities and its accessibility to the region, we're sorry to hear that some of our services fell short of your expectation. We'd love to discuss these events further with you, in an effort to improve, and we hope that you'll reach out to Sam El-Rabaa, our Director of Operations, at your next earliest convenience: selrabaa@themeritageresort.com or 707-251-1913. Many thanks again, and we hope to speak more with you soon.
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Washington
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 30, 2013

From the moment we checked in to the moment we checked out our stay at this property was perfect.

The grounds, lobby, pool, cave, rooms, night club/bowling alley, fire pits, lounge areas, coffee shop..everything was just lovely.

Our room was in building 4 facing the vineyard. Gorgeous bedding, views, bathrooms, patio. The bed was comfy the shower was roomy and the bedtime chocolates delicious.

We spent three nights here and on the last day I was sad we had to leave. We will be back and will be staying here again.

Side note - Paoletti vineyard is the best place we visited. It is Napa's best kept hidden secret.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, July 31, 2013
Thanks for being our guest and for taking the time to share such kind accolades with us. We're extremely proud of our special property, and we're so glad to hear that you enjoyed the escape it creates for our guests. We look forward to your return and to sharing many more memories with you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Meritage Resort and Spa

Address: 875 Bordeaux Way, Napa, CA 94558
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Napa
#4 Spa Hotel in Napa
#4 Luxury Hotel in Napa
#9 Family Hotel in Napa
#12 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Meritage Resort and Spa 4*
Official Description (provided by the hotel):
A destination unto itself The Meritage Resort and Spa has a lot to offer! The resort lies against its own vineyard with walking trails and offers over 300 Tuscan inspired guestrooms and luxury suites. Guests are treated to accommodations featuring oversized terraces, granite counters and plasma TVs. Chefs in the award winning Siena restaurant use local, seasonal and sustainable ingredients. The new Crush Ultra Lounge features six luxury bowling lanes, a full bar, shuffleboard, a pool table and darts in addition to lunch and dinner items. In true Italian fashion, Blend Café offers espressos, café lattes and teas plus fresh pastries, baked goods, savory items and gelatos.Regain a healthful balance with curative treatments at Spa Terra – a lavish underground Napa lavish spa with steam grottos, soaking pools, 12 treatment alcoves and tranquil walls of water. Guests can also enjoy the Trinitas Cellars Tasting Room or host an intimate event in the Estate Cave. The resort has the most comprehensive event and meeting space north of the Golden Gate Bridge and west of Sacramento with 50,000 square feet of meeting space including the two largest ballrooms in the Napa Valley.The resort also features Our Lady of the Grapes, one of the only private wedding chapels in the Napa Valley, bocce ball, outdoor fireplaces with seating areas and a state-of-the-art fitness studio that opens onto a patio with views of private vineyards and olive trees. The Meritage Resort and Spa. We Are Napa. ... more   less 
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Also Known As:
The Meritage Hotel Napa
Meritage Hotel Napa
Meritage Resort Napa
The Meritage Resort And Spa Napa, Napa Valley, CA

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