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“Honeymoon in Luxury” 5 of 5 stars
Review of The Meritage Resort and Spa

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The Meritage Resort and Spa
4.0 of 5 Resort   |   875 Bordeaux Way, Napa, CA 94558   |  
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Hotel website
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Hotel amenities
Special Offer
Breakfast Value Offer
Ranked #15 of 27 Hotels in Napa
Sacramento, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Honeymoon in Luxury”
5 of 5 stars Reviewed June 1, 2013

What an amazing hotel to spend your honeymoon at! From the moment we checked in to the moment we checked out, we were thoroughly impressed. The room was beautiful with a bathroom to die for! The spa cave was extremely relaxing and the massage was excellent! The staff at the Concierge's desk was wonderfully helpful and friendly. They made our honeymoon very memorable! He helped plan our trip from top to bottom. Napa is expensive and he was able to save us a bunch! From our car service to the wineries visited, he was a wealth of knowledge and had great ideas. We were very impressed with the service this hotel provides to its guests. The Concierge's desk should definitely be your first stop when you get to the hotel. On top of his trip planning skills, I had mentioned how much I loved their Moscato and since the tasting room wasn't going to be open before we left, he went and got two bottles and put them at the front desk for us for when we checked out. AMAZING service, beautiful room and gorgeous Spa Cave!!!

Room Tip: The room overlooking the vineyard is very romantic!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, June 9, 2013
Thank you for an amazing review! We are beyond thrilled to hear how much you enjoyed your stay. We are honored that you chose us to spend your honeymoon with! It sounds like you truly took advantage of the amenities we have to offer in and around the resort. We hope that you'll join us again for many anniversaries and celebrations to come, and we wish you many years of happiness together! We look forward to your return!
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1,068 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
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English first
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 1, 2013

My husband and I came to this resort for our 16th anniversary. Upon arrival one of the first things you notice is the size of the resort, its very big. I don't know about other rooms but the room we currently are in is so loud due to being right above the boling alley and bar that it is everything but relaxing. I came to sit on my balcony last night only to hear the bar noise and people in the courtyard yelling to talk over the music. I would not recommend this room to anyone unless you are at the bar till it closes and in that case it's perfect because its close!

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, June 2, 2013
Thank you for review! We sincerely apologize for any inconveniences you experienced due to your room location. We understand that it may be a bit noisier nearby the bar and bowling lanes. We always prefer that our guests have the best stay possible at the Meritage. Next time we would love to make your stay comfortable by swapping your room for one in a much quieter location of the hotel. We look forward to the opportunity to make up for any inconveniences you had during your stay last time. Please join us again!
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Moscow
Top Contributor
76 reviews 76 reviews
65 hotel reviews
Reviews in 49 cities Reviews in 49 cities
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed June 1, 2013

I stayed three nights in this property and can't say that I am disappointed nor pleased. The good things were: room - spacious and clean, with balcony and good view, it had coffee maker and nice blend of coffee. Gym - nicely equipped for small hotel and if you wake up early (around 6am) you will not find crowds there.
What requires improvement is service in the hotel, the staff is not helpful, very errogant. Your presence seems bothering them, so because of this I would not come back to this hotel in Napa.

Also, location seems a bit far from town, at the same time not really much to do in the hotel itself.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, June 1, 2013
Thank you for your review. We sincerely apologize for the troubles you encountered. We can assure you the attitude you may have received is not the norm, and we will certainly address this with our teams. We hope that you'll give us another chance to make up for your previous experience. We look forward to your return!
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wales
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2013

We stayed at this resort on our honeymoon in July. We had booked an avaerage room as it was peak time of year and prices were quite expensive. I had informed them on booking (6 months in advance) that it was our honeymoon but thought nothing more of it. On check in, a friendly receptionist knew we were on our honeymoon and upgraded us to one of the new suites. It was fantastic!. After checking into our room the hotel sent a complimentary bottle of champagne with a congratulations card. What a lovely touch!.

The complex was exquisitely clean, light and airy. The pool side was very pleasant and if you managed to order your drinks at the outside bar as opposed to a waiter serving you at your lounger, you had free refills!! (good tip to remember). The bar staff were very friendly and keen to chat. The cafe area near the car park was a great place to pop for a croissant and coffee mid morning.They also have a sports bar with bowling alleys which were great fun.

The resort has a free bus transfer to Napa central which has fantastic places to eat and drink. They also give you a contact number to ring and they will pick you whenever you want.

The spa and wine tasting are located in a little cave/grotto. The spa was quite expensive and so did not venture there but the wine tasting was very enjoyable. The only negative point was they did not have enough staff and made judgements about whether you were worth while investing their time in. While we were there 2 members of staff were paying attention to an american couple who ended up not buying anything however we spent £100 on wine. Hey ho - should not judge a book by its cover!!

Overall a very thoughful modern complex. I would definitely stay there again.

Room Tip: Rooms overlooking the vines are peaceful
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, June 9, 2013
Thank you for an outstanding review! We are pleased to hear how much you enjoyed your stay. We sincerely appreciate the time you took to provide your comments and feedback. The Crush Ultra Lounge is certainly fun, and unique and we are pleased you had fun bowling! Please join us next time in the Spa Terra, we are sure it is worth your time! We hope that you'll join us again soon, and we look forward to your return.
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California Hot Springs, California
1 review
5 of 5 stars Reviewed May 30, 2013

When i looked from the outside it looked like I was going into two heavy doors and was a bit skeptical. But upon entering I realized that I was in a cave!! This is means NO Cell PHONES, Ipad, Ipod, tablet etc.!!! yes!!! I didn't even get reception for my phone! This was just awesome because what I needed was to Rest and the quiet relaxing environment allowed us to do just that. The Meritage Resort and Spa is a wonderful place to relax and lay out by the pool with your girlfriends and catch up on each others lives. I'm very happy about my experience and I will be back. Oh and they gives discounts on your next visit!!! Thank you for a wonderful experience

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, May 31, 2013
Thank you for a wonderful review! We are beyond thrilled to hear how much you and your girlfriends enjoyed your stay. We truly agree that the Meritage is a great place to unwind and forget about your daily stress momentarily. Next time try some wine tasting at the Trinitas Cellars, or a stroll through the vineyard. We hope that you'll continue to choose us whenever you visit the Napa area, and we look forward to your return!
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 30, 2013

My only complaints are: 1. Maid service did not clean our room after our first night there. We had to call Guest Services at around 5:30 PM that day. Once we did that though, someone came to clean within 10 minutes. So problem addressed very promptly and to our satisfaction. 2. Concierge was helpful, and even booked dinner and lunch for us. Plus, was great at giving an overview of the entire valley, to help us plan our stay. However, was totally turned off by a pitch to attend a presentation for the next door vacation resort (assumed it was akin to time-sharing). Politely said no, but wonder how many others pulled in by lure of free breakfast (or lunch, I forget which).

Getting past those 2 items, our stay was great. Hotel is new, clean, and fun to stay in. Loved the view of the vineyard, and enjoyed the wine tasting in the cave. For us, the location was perfect. We liked the quiet atmosphere, and don't let others turn you off to the fact that it is at the south end of an industrial park. It's an upscale park, and the hotel blends into the environment perfectly.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, May 31, 2013
Thank you for an outstanding review! We apologize for any inconveniences you encountered, even if they were remedied in a timely manner. We are pleased to hear that the rest of your stay was enjoyable, and we appreciate your feedback. We hope that you'll join us for a game of bowling next time in our Crush Ultra Lounge, or a swim in the pool! We look forward to your return, and hope to see you soon!
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Houston, Texas
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 30, 2013

So my wife and I stayed here 6 years ago and this time around recommended it to our group and we ended up staying here. Much to my dismay I was alittle disappointed this time around. As a whole, the resort is nice (has great amenities and a great sports bar which has bowling lanes and they have a wine tasting room in their spa area as well) but some of the rooms according to people in our group were not great. Our room had mold on the shower and the shower head kept leaking in the back of the head while it was on. Another couple in our group complained that they couldn’t get hot water. One couple complained that they received a handicap room. The rooms didn't even have safes in them which for this kind of place I was alittle shocked.

I was really disappointed with their management team at check in. We arrived at 2pm and there were no rooms available and they have guaranteed check in at 4pm. We had 5 couples in our group and my wife and I were the only ones who didn’t get a room until 4:30pm. What is the point of a freaking guaranteed check in when you can’t even honor that. They didn’t even comp me on anything. I was very happy for the people in our group to get their rooms before us but I was the one who did all the planning for this trip along with the resort reservations. If you are a fan of amenities than I would stay here otherwise if you value your room and service, I would look elsewhere. But that is just my opinion.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, May 31, 2013
Thank you for your review! We sincerely apologize for any inconveniences you encountered during your stay, especially during check in. We can assure you this is not the norm, and we take great pride in providing you with the highest quality guest service around! We hope to learn more about your experience so we can remedy the situation. Please contact the Front Office to provide more insights and hopefully come to a solution. We hope that you'll join us again soon, and we look forward to the opportunity to serve you again!
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Additional Information about The Meritage Resort and Spa

Address: 875 Bordeaux Way, Napa, CA 94558
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Napa
#9 Business Hotel in Napa
#13 Family Hotel in Napa
#15 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Meritage Resort and Spa 4*
Number of rooms: 322
Official Description (provided by the hotel):
A destination unto itself The Meritage Resort and Spa has a lot to offer! The resort lies against its own vineyard with walking trails and offers over 300 Tuscan inspired guestrooms and luxury suites. Guests are treated to accommodations featuring oversized terraces, granite counters and plasma TVs. Chefs in the award winning Siena restaurant use local, seasonal and sustainable ingredients. The new Crush Ultra Lounge features six luxury bowling lanes, a full bar, shuffleboard, a pool table and darts in addition to lunch and dinner items. In true Italian fashion, Blend Café offers espressos, café lattes and teas plus fresh pastries, baked goods, savory items and gelatos.Regain a healthful balance with curative treatments at Spa Terra – a lavish underground Napa lavish spa with steam grottos, soaking pools, 12 treatment alcoves and tranquil walls of water. Guests can also enjoy the Trinitas Cellars Tasting Room or host an intimate event in the Estate Cave. The resort has the most comprehensive event and meeting space north of the Golden Gate Bridge and west of Sacramento with 50,000 square feet of meeting space including the two largest ballrooms in the Napa Valley.The resort also features Our Lady of the Grapes, one of the only private wedding chapels in the Napa Valley, bocce ball, outdoor fireplaces with seating areas and a state-of-the-art fitness studio that opens onto a patio with views of private vineyards and olive trees. The Meritage Resort and Spa. We Are Napa. ... more   less 
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Also Known As:
The Meritage Hotel Napa
Meritage Hotel Napa
Meritage Resort Napa
The Meritage Resort And Spa Napa, Napa Valley, CA

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