Quickie review for all of you "get to the point" types: Book now and thank me later.
Still with me? Okay, now on to my full review...
I was invited by Medallia to attend their annual users conference known as Medallia Best Practices Forum. This year (2013) it took place during the week of May 13 and was held at The Meritage Resort and Spa. Although I was born in Fairfield, California, mere minutes away from Napa, I was raised in Southern California and never really got to experience Napa in all of its splendor. As such, the idea of spending a couple of days in wine country was an exciting one!
Before I get into my experience at the resort itself, I'd like to first comment on The Meritage's social presence. Several days ahead of my trip, I decided to tweet (@RadleyMedina) about how much I was looking forward to visiting The Meritage as a Medallia BPF attendee. The Meritage responded with an expression of excitement of their own. I then became a "follower" of theirs, their 4,000th follower, to be exact. They immediately celebrated my followership with a tweet. Companies, especially hospitality companies, generally handle social media in a very cold manner. Lots of advertising and promotion pushing, but never any real engagement. The Meritage demonstrated that they get the customer-facing side of social media. Kudos to them!
When I arrived at the resort, it was later in the day...a touch past 6:00pm, I believe. I was welcomed by very friendly Front Services personnel, and I was checked in by an equally friendly Front Desk Agent. The interactions were reminiscent of the interactions I've had at better-known luxury hotels. Very nice indeed. Queue to key, the entire registration process lasted just a few minutes. Before I knew it, I was on my way to my room.
And, boy, what a room it was! I was given a one-bedroom condo! It had a washer, dryer, full kitchen (full-sized refrigerator with freezer, microwave, fully stocked cupboards, a stovetop with over, etc.), dining room, living room, oversized bathroom, shower with five shower heads, a jacuzzi, and a terrace! I tweeted out, "My room @meritageresort is superb," and The Meritage responded with, "Great! We made sure you'd be setup nicely. Tweet some pics while you're w us!" I guess you can say it paid to the their 4,000th Twitter follower!
Every staff member I came into contact with was excellent. If given the opportunity, I'd hire every single staffer I met. That's how good they were.
At any rate, most of my time at The Meritage was spent at a conference activity of some kind. Our welcome reception was held inside an onsite cave that houses a wine bar and the resort's spa. It's a great space that's perfect for receptions. Our conference sessions were held in a couple of the ballrooms. A/V was always on point, and the resort's meetings team did a great job setting up the aesthetics of the conference. And the banquets team did a superb job of feeding us high-quality food throughout.
A highlight of the conference, at least for me, was a networking activity wherein we were able to cook the resort's Executive Chef. We learned how to properly cook saffron risotto and crepes, all while having a seemingly endless supply of wine on-hand.
All in all, I'd highly recommend The Meritage to anyone who plans on spending time in Napa. A great place brought to life by great staff!
- Official Description (provided by the hotel):
- Set against the rolling vineyards of California's Wine Country, The Meritage Resort and Spa illuminates with gracious hospitality, unrivaled amenities, culinary delights, and a wine and spa experience that you'll never forget. Here you can enjoy the best of Napa Valley without leaving the hotel grounds - wine tasting, award-winning cuisine, rejuvenating spa treatments, bowling, and luxurious accommodations over on 32 acres of stunning real estate. The Meritage Resort offers the perfect blend for the perfect stay. After the resort opened in 2006 and the Estate Cave opened in 2007, it expanded with a $40 million enhancement in Spring 2012, followed by a revitalization of the main resort in early 2014, to deliver guests the ultimate Four-Diamond Napa Valley resort experience. We Are Napa. ... more less
- Reservation Options:
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- Also Known As:
- The Meritage Hotel Napa
- Meritage Hotel Napa
- Meritage Resort Napa
- The Meritage Resort And Spa Napa, Napa Valley, CA