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“Excelllent food and service - Thanks Jack!” 5 of 5 stars
Review of The Meritage Resort and Spa

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The Meritage Resort and Spa
4.0 of 5 Resort   |   875 Bordeaux Way, Napa, CA 94558   |  
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Ranked #15 of 27 Hotels in Napa
Wichita, Kansas
1 review
“Excelllent food and service - Thanks Jack!”
5 of 5 stars Reviewed October 19, 2012

We stayed 3 nights at the Meritage in October and it was a wonderful experience. The first afternoon that we got in we were tired from travel and decided to eat at the Sienna Restaurant that is part of the resort. What a delightful surprise to find such wonderful food and service. Jack, our waiter, not only gave us excellent service but rrecommended wine to go with our mmeal, answered questions we had about the resort, the area in general and gave us some wonderful ideas on wineries to visit. Many times I will eat at the restaurant on a resort property because it is convenient - in this case it was the food and waitstaff! Look forward to returning!

Room Tip: We had a room on the ground floor that faced the winery and the cave. While there was some traffic d...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, October 20, 2012
Thank you for reviewing us! We are pleased to hear how much you enjoyed your stay, and the service. Jack will surely be recognized for his efforts in assisting you. We hope that you'll join us again soon for a stroll through our vineyard or a massage in our spa! We look forward to your return!
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976 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (297)
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English first
1 review
5 of 5 stars Reviewed October 19, 2012

The Meritage Resort & Spa has the most helpful and the friendliest staff!! Loved being in a hotel with a winery and vineyard on the premises!! Could have used a better view than a parking lot for a Deluxe King room but the room was quite lovely!!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, October 20, 2012
Thank you for a terrific review! We are thrilled to hear that you enjoyed your stay. We apologize if the view from your room was not to your liking. We hope that you'll join us again soon for some bowling in our Crush Ultra Lounge! Please come back soon!
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1 review
5 of 5 stars Reviewed October 18, 2012 via mobile

I highly recommend this resort. Our stay was amazing. One of the highlights was visiting Trinitas cave winery which is on the resort grounds. The staff was very friendly. The winery manager, Lamar asked us if we were ok and if we needed anything and proceeded to educate us on wine and the Winery's wine menu. We were astounded by his knowledge,expertise and charisma. We loved this place and purchased wine to take home. We will be returning soon. We enjoyed ourselves tremendously and have been recommending the resort and Trinitas winery to our family and friends.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, October 19, 2012
Thank you for a fantastic review! We are so pleased to hear that you enjoyed your stay and time with Lamar in the cave. We can assure you he will be recognized for assisting you! We hope to see you again soon, and appreciate any recommendations you give us. Next time join us for a game of bowling in our Crush Ultra Lounge. We look forward to your return!
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Flower Mound, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2012

I stay at the Meritage about twice per month and have for the last two years. I always receive excellent service and smiling faces abound. Due to long working hours I tend to utilize room service often. The waitstaff are always pleasant and their service is excellent. Occasionally I've had issues with my meal but folks like Johnny and Kayla and the f&b management bend over backwards to make it right. My favorite of the staff is Ulrick. He is an incredible representative of the Meritage and I would have to say, he's become a good friend. From the beginning he's always had a smile and positive and happy demeanor. Great guy and a great asset to this property.

Room Tip: Choose the new section. The layout is better with more room and better furnishings. Choose a room...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, October 19, 2012
Thank you for a terrific review! We are so pleased to hear that you continue to enjoy staying with us, and we truly appreciate your loyalty. We look forward to your return, again and again! We hope to see you soon!
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Calgary, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 17, 2012

Just returned from 5 night stay. First, beware of location - it is WAY down south at the bottom of Napa and in the middle of an industrial park. Nothing else around for miles. I should have known when this was one of the few remaining properties with vacancies during peak season. With most of our dining in Yountville and wine tastings in St Helena, we spent a lot of time travelling up and down Hwy 29. Second warning is the room quality. Don't stay in the main building, be sure to book into the adjacent building. The main building has basic boring hotel rooms, not nearly worth the money - very worn and tired. It took them three room changes to finally get us into what we had booked in the next building, which is far superior. Staff was accommodating and very pleasant, but we would not stay here again.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, October 19, 2012
Thank you for reviewing us. We apologize if we were unable to live up to your expectations, and if the check in process was inconvenient. We hope that you'll give us another chance to make up for the challenges you faced last time. We have a shuttle that takes you into Napa each night so you can have dinner and not drive! We also have a wonderful vineyard that you can walk through which allows you to forget about the location. Please come again soon!
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Orange, California
Top Contributor
54 reviews 54 reviews
40 hotel reviews
Reviews in 30 cities Reviews in 30 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed October 16, 2012

A recent two night stay here during the wine harvest season proved to be an enjoyable getaway for my husband and I.
We won a two night stay at The Meritage in a silent auction to benefit Mission Hospital, and we were excited to go to Napa during the fall harvest season. Unfortunately the weather was more "endless summer" with the temperatures up in the 90's! Thankfully, The Meritage has a lovely pool area that we appreciated with shaded cabanas and a refreshing pool to cool off from all the heat.

Our room was attractive and enjoyable, especially because we had a room with one of the few balconies that overlooked the pool and vineyard. Little touches such as a complimentary bottle of wine, coffee maker with coffee and chilled bottles of water in the small fridge were certainly appreciated!
Unfortunately, I was ultimately disappointed with the bed, as the mattress was too firm for my taste. Our previous night stay at the Comfort Inn in Calistoga had an amazingly comfortable bed, pillow and linen that surpassed The Meritage. Also of note is the unusual location for the hotel in a business park. While we did enjoy our stay, I think next time I would much rather prefer a hotel with a better location.

Room Tip: Ask for one of the few rooms with a balcony that overlooks the pool and vineyard
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, October 19, 2012
Thank you for a great review! We apologize if the bed or location were not to your liking. We hope that you'll give us another chance to show you that our service makes up for any of those issues! We hope to see you and your husband again for a relaxing massage or some wine tasting. We look forward to your return!
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Philadelphia
Top Contributor
70 reviews 70 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 16, 2012

Was in Napa for a wedding and could not decide which hotel to stay at. We have been to Napa before but never even heard of Meritage. I am SO happy that we chose this property. The pool and fitness center are GREAT and very updated and the spa is one of the best. The service in all of the hotel establishments was first class and the food was even great as well. They have a cool bar in the hotel that has 6 bowling lanes in it and this was always a fun way to end the night.
I highly recommend staying at the Meritage if you are in Napa. This hotel is NOT in town, so you will need a car to travel to places, but if you are visiting wineries, you will have a car anyway.

Room Tip: A lot of the rooms have balconies, so ask for one facing the vineyard.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, October 19, 2012
Thank you for a wonderful review! We are elated to hear that you enjoyed your stay, and had a good time during the wedding. We hope that you'll return for a massage in our spa or a stroll through our vineyard! We look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Meritage Resort and Spa

Address: 875 Bordeaux Way, Napa, CA 94558
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Napa
#6 Business Hotel in Napa
#6 Luxury Hotel in Napa
#13 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Meritage Resort and Spa 4*
Number of rooms: 322
Official Description (provided by the hotel):
A destination unto itself The Meritage Resort and Spa has a lot to offer! The resort lies against its own vineyard with walking trails and offers over 300 Tuscan inspired guestrooms and luxury suites. Guests are treated to accommodations featuring oversized terraces, granite counters and plasma TVs. Chefs in the award winning Siena restaurant use local, seasonal and sustainable ingredients. The new Crush Ultra Lounge features six luxury bowling lanes, a full bar, shuffleboard, a pool table and darts in addition to lunch and dinner items. In true Italian fashion, Blend Café offers espressos, café lattes and teas plus fresh pastries, baked goods, savory items and gelatos.Regain a healthful balance with curative treatments at Spa Terra – a lavish underground Napa lavish spa with steam grottos, soaking pools, 12 treatment alcoves and tranquil walls of water. Guests can also enjoy the Trinitas Cellars Tasting Room or host an intimate event in the Estate Cave. The resort has the most comprehensive event and meeting space north of the Golden Gate Bridge and west of Sacramento with 50,000 square feet of meeting space including the two largest ballrooms in the Napa Valley.The resort also features Our Lady of the Grapes, one of the only private wedding chapels in the Napa Valley, bocce ball, outdoor fireplaces with seating areas and a state-of-the-art fitness studio that opens onto a patio with views of private vineyards and olive trees. The Meritage Resort and Spa. We Are Napa. ... more   less 
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Also Known As:
The Meritage Hotel Napa
Meritage Hotel Napa
Meritage Resort Napa
The Meritage Resort And Spa Napa, Napa Valley, CA

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