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“Solid experience” 4 of 5 stars
Review of River Terrace Inn

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River Terrace Inn
4.0 of 5 Hotel   |   1600 Soscol Ave, Napa, CA 94559   |  
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Ranked #12 of 27 Hotels in Napa
Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Solid experience”
4 of 5 stars Reviewed January 1, 2013

We stayed here for 1 night in September 2012. The staff was friendly, and the location was convenient if you had a car. The rooms were clean, spacious and comfortable. We had dinner at the hotel restaurant, which was nice, with a focus on local wines. Overall stay was pleasant, but forgettable.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHapp, Director of Sales at River Terrace Inn, responded to this review, January 4, 2013
Hi psychodana, please don't forget about us!! We are so appreciative of your review, thank you for pointing out some great elements of your stay with us. We would be excited to welcome you back in the future, and hopefully for a longer stay! Thank you again.
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969 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
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English first
Santa Monica, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 27, 2012

We could not stand it. Rooms are old, dark and roaches. Lobby is too dark. Stay away. Good thing is I asked for refund and I got my money back. I did not stay a min. There are a lot better choices around. Try Andaz

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHapp, Director of Sales at River Terrace Inn, responded to this review, January 4, 2013
Hello kasis1212, we thank you for taking the time to review our property. We do find your feedback troubling as we have recently completed a renovation of all of our guest rooms, the new interior design is fresh, clean & modern which our guests have enjoyed. We are surprised to hear them described as dark & old. We also consistently receive recognition for the cleanliness of our rooms. This is something our entire staff takes pride in, I do hope that if you found a insect in your room this was communicated to our team as this is not feedback we receive. I would really appreciate the opportunity to learn more about your experience, please reach out to me at shapp@riverterraceinn.com or 707-320-6910. We work very hard to provide a comfortable guest experience at our property and this feedback is something that we take very seriously.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 24, 2012 via mobile

All pillows and blankets smell with people head smell. Despite a request for change, we think they need to replace all as the new set also smelled. Other than that the location is great as the downtown Napa and the Silverado trail is minutes away. Gym equipment is good. Plenty of parking.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHapp, Director of Sales at River Terrace Inn, responded to this review, January 4, 2013
Hi Jpaniti, thank you for taking the time to provide our team with your feedback from your stay. We are happy to hear you appreciated our great location, our guests find it very easy to get out & about in Napa and return to River Terrace Inn for relaxation. Thanks for recognizing our brand new gym equipment, it made its debut in October! While the fitness area is boutique, the equipment is state of the art! We will look into your feedback regarding the bedding and linen, we recently renovated our rooms and with this design, we removed the traditional blanket/comforter style bedding and in place use a modern design top sheet, the full bed set is laundered everyday! We pride ourselves on cleanliness, and be confident this information is being reviewed with our team as guest experience is a number one priority. We hope to see you back at River Terrace Inn very soon.
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chicago, illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 18, 2012 via mobile

Very comfortable beds! Our room was a king with a nice view of the river. Very quiet, casual, and comfortable. Friendly staff. Near the Oxbow center, which was great for breakfast, lunch or dinner at reasonable price. We will stay here again for our Napa wine experience.

Stayed November 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHapp, Director of Sales at River Terrace Inn, responded to this review, January 4, 2013
Hello golfergary57, thank you so much for taking the time to share your experience. We are glad you found our property as special as we do! We agree the proximity to Oxbow Market is such a nice amenity! We look forward to your return to River Terrace Inn, your loyalty to our property means a lot to our entire team.
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Grande Prairie, Canada
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 24, 2012

Checked in late on our spontaneous road trip with no reservation during peak season, late August, at least it seemed like it. I cannot give you a great review on the rooms, we had to take a wheelchair accessible room with special accommodating amenities. But if our room was any indication then I am sure the remaining are fine.
The great thing about this hotel is that it is only about one block from the famous 'Wine Train' station that tours Napa Valley. We didn't have time to partake in this excursion but have heard nothing but things about it from friends. We will get a chance in the future to enjoy it though and will not hesitate to stay at the same hotel.
We were too late to get a reservation in the fine restaurant Cuvee in our hotel so we walked next door to the Westin restaurant - La Toque. Wow. Not good wow. Please see our review of the 'La Toque' establishment separately.

Room Tip: All rooms are good, creek side is quiet and peaceful.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHapp, General Manager at River Terrace Inn, responded to this review, November 29, 2012
Dear mjstacey,

Thank you for taking the time to share your experience! We are delighted to hear that you enjoyed our convenient location. We hope you have the opportunity to return to Napa and River Terrace Inn, we do have great packages that include the wine train experience. Thank you again for your nice review.
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Mountain View, California
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 19, 2012

We recently stayed here for a 2 night visit. We arrived at the hotel around 3pm and were promptly checked in, we were told our room wasn't quite ready, so took a seat in the lobby and ordered a couple of drinks. By the time we had our drinks our room was available, so we only had to wait a few minutes.

The lobby is nice, the chairs and sofas are very comfy, and there was a large fire burning in the fireplace, everything was clean. The bar is only small, with only a few drink selections, however my wine was enjoyable, and my husband enjoyed the local draft beer.

Our room was on the ground floor, and looked out on to the river, it had a small balcony, that if we had been there in the summer would have been nice to sit out on. Our room was a good size, and both the room and bathroom were lovely and clean. The bed was fantasticly comfy, I could have taken the pillows home with me they were so good. The shower had a double head and the water lovely and hot and good pressure. We walked into downtown on the night, it was an easy walk and took us around 15 minutes.

The following morning, there was complimentary coffee available and a few pastries and cereals for sale at the bar. A full breakfast is available at the restaurant, a short walk across the car park.

I asked the concierge a couple of questions while we were waiting for our tour bus, she was very friendly and helpful. We also witnessed a couple who came down to the lobby late at night looking for somewhere they could get take out so late, the woman at the lobby was very helpful and found them somewhere.

Checkout was very smooth, we had charged items to our room and all was in order.

I would definately stay here again, we have stayed next door at the Westin previously, and I preferred this hotel.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHapp, General Manager at River Terrace Inn, responded to this review, December 6, 2012
Dear N1cky24,

Thank you for taking the time to share such a detailed review! We are happy to hear that many aspects of your stay with us contributed to your ultimate Napa experience, including your room, our convenient location, and our helpful staff. We are very flattered by your kind words. We hope to see you again for your next Napa visit!
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Clifton Park, New York, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2012

We traveled from New York and booked this hotel based on a tourism book. We were there for 9 nights and had a wonderful experience. From the moment we arrived the staff was cordial and available whenever we needed them. The room was very spacial and comfortable. The bed was very comfortable and I loved the shower. it's very centrally located. Both the Oxbow Public Market and the downtown area were both within walking distance. If I ever visit the Napa Valley again I would not hesitate to stay at this hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHapp, General Manager at River Terrace Inn, responded to this review, December 6, 2012
Dear SCP712,

Thank you for sharing your experience with us and other users! We are happy you were able to take advantage of our convenient location and our helpful staff and found your room to be comfortable. We are delighted to hear that you had such a positive experience staying with us, and we hope to be considered for your next Napa Valley stay!
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Additional Information about River Terrace Inn

Address: 1600 Soscol Ave, Napa, CA 94559
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Napa
#9 Romantic Hotel in Napa
#11 Family Hotel in Napa
#11 Business Hotel in Napa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — River Terrace Inn 4*
Number of rooms: 106
Official Description (provided by the hotel):
A peaceful Napa river side escape. Less than an hour’s drive from San Francisco and the Bay Area, the River Terrace Inn offers an elegant Napa Valley retreat. Our casually elegant Napa Valley hotel is the perfect balance of Wine Country serenity and urban hospitality. -No-Charge Cruiser Bike Rental-Pool-Fitness Center-In-Room Spa-Cuvee Napa Restaurant ... more   less 
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Also Known As:
River Terrace Hotel Napa
River Terrace Napa
River Terrace Inn Napa, Napa Valley, CA

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