Although the rooms inside were very nice, we found the property really strange. The layout was confusing and the corrugated metal "cottages" looked more like industrial shacks. The place felt impermanent and flimsy, not like the sturdy weathered farmhouses you imagine in this part of the world.
Worst part was the service. After the glass of wine upon arrival (which was really nice), all went downhill. Needed to put our champagne bottle on ice before heading to the pool before dinner, but there was no way to get ice self-service. So I called for ice several times. Over an hour later, a half bucket was delivered, not enough for icing our bottle and leaving not enough time to hit the pool. Aaarggh....
But wait. Even worse was their policy that housekeeping can take anything they think is trash from your room, even things you don't put in the trash can. Be forewarned! Don't leave sentimental items (ticket stubs, corks, love notes, etc.) sitting on counters! We have traveled all over the world and have never seen a hotel policy like this. We sadly learned about the policy after these sentimental items (which we carefully placed on the fireplace mantel) were taken by housekeeping as trash. Management was completely unhelpful and unapologetic. "Most corks ARE trash," we were told, very rudely. They did not understand why we were baffled at their housekeeping policy. They wouldn't even help us track down the staff who might still have our room's garbage in a bag somewhere. Wouldn't help my husband look for it, although they did unlock the dumpster for him but not until midnight, over an hour after we first complained. They didn't comp any part of our stay or make any apologies. Showed complete lack of empathy or understanding.
Although that was almost a year ago, we were talking about our horrible experience as we were planning another anniversary trip to wine country this year. Perhaps the staff and housekeeping policy have changed since we stayed there, but I doubt the corrugated metal shacks are gone or that the resort layout has improved. The restaurant FARM was outstanding, a meal I will never forget. Regardless, we are staying FAR away from Carneros Inn this year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.