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“Really nice, relaxing weekend get-away” 5 of 5 stars
Review of The Carneros Inn

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The Carneros Inn
4.5 of 5 Resort   |   4048 Sonoma Hwy., Napa, CA 94559   |  
Hotel amenities
Ranked #6 of 27 hotels in Napa
Mississauga, Canada
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
“Really nice, relaxing weekend get-away”
5 of 5 stars Reviewed August 12, 2013

The Carneros Inn was recommended to us by a friend - great recommendation. It's about an hour from SFO, which is helpful. The Inn is comprised of a little village of cabins that are very well-appointed and were constructed with thought and attention to detail. Heated floors in the washrooms, beautiful back gardens with an outdoor fireplace, trickling, peaceful water, relaxing/sun tanning lounges and a unique outdoor shower. We had a short walk to the pool restaurant were you can sit indoors or out. The service was great and the food both mornings was really tasty and unique. We had dinner reservations at the "Farm" restaurant and it was spectacular. My husband and I voted the dessert - Coco-mos - the best dessert we have ever had - anywhere! Nice little Spa boutique, however, we didn't have a chance to have a spa treatment. They have a couple of pools, and one has a children's pool with cute little child-sized Adirondack chairs. We were also really impressed that the pool/spa were equipped with accessible capabilities. Staff were very helpful, friendly and professional. A really nice option for a Sonoma get-away.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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619 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed August 10, 2013 via mobile

I booked the Carneros Inn via American Express Fine Hotels & Resorts program which guarantees a 4pm check-out, Complimentary Breakfast, and a $100 spa credit. Originally we reserved a 2-night stay and in the morning of our 2nd day contacted the front desk to inquire about staying 1 additional night. The front desk rep Michael informed is that our room was not available for the extra night but that they could upgrade us to a slightly larger room for the same rate. He also confirmed that we would still receive all of our AMEX benefits with the exception of an additional spa credit, which is expected since its 1 continuous stay. We accepted and later that day were moved 1 cottage over into our new room. Today, our day of departure, I had a 90 minute spa treatment scheduled from 11:30am-1:00pm. While the spa itself is small and leaves much to be desired, the treatment was great. Feeling nice and relaxed I head back to the room to change for an afternoon at the pool and get a voicemail from Jason at the front desk that we needed up be out of the room at 12pm. I immediately call Jason back she explain to him our AMEX benefits. He claims they do NOT apply since we extended our stay and that we needed to get out of the room immediately or he would charge my card 50% of the daily rate in a very rude manner. So I called American Express and spoke to one of their courteous reps who was bewildered by what the Carneros Inn claimed. She said that AMEX has a contract with all their FHR properties which guarantees the 4pm checkout and even though we extended our stay we are still entitled to all of the FHR benefits. The rep then put me on hold and called the Carneros front desk. After a few minutes of being on hold the lovely AMEX rep came back and said that we were ok to stay until 4pm and that she was sorry for the inconvenience as this is usually never an issue. I was left with a great AMEX impression, as I always have been, but a horrible impression of the Carneros Inn. We come to Napa about 4times/year and usually stay at Calistoga Ranch and next time will be trying Meadowood since they are also a AMEX FHR partner. Carneros has lost our business forever even though we enjoyed the actual property...sad. Worst of all no one from Carneros contacted us after the incident to apologize. Napa has many wonderful properties, no need to return to one with this type of attitude.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palos Verdes Estates, California
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 8, 2013

This is one of those few places that truly lives up to expectations. From the moment you arrive you enter a gated world set-up for romance, relaxation and a wonderful introduction to California wine country. Wonderful bungalows spread-out across fields and paths. An adult pool with a wonderful vista of the valley and a family pool with a lap pool and kids pool to enjoy. Your location is at the "fork in the road" between Napa and Sonoma. If you are good spending more time in Sonoma it's all right there. If you want to be around the Yountville or St. Helena wineries you have a good 30 minute drive. Just depends what your wine country agenda is. I found it worth the drive to have Carneros Inn serve as our home base.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe & Asia
Top Contributor
88 reviews 88 reviews
81 hotel reviews
Reviews in 62 cities Reviews in 62 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 2, 2013

Location: A bit outside Napa - we found it immediately (with GPS). Great view over Napa valley from the pool area. The resort is perfectly maintained and trimmed to perfection.
Check in and welcome: Very friendly, fast and professional, a glass of complimentary white wine was offered.
Bungalow: Great interior design, roomy, nice mattress, sheets and linens, a fire place for the evenings, spacious bathroom including in- and outside shower, nice terrace with day beds, table and chairs. We only missed a bottle opener, some flat- and tableware for our wines and cheeses, which we bought at the wineries and local shops. This should be a standard feature in a bungalow resort in a wine region. Lots of complimentary water, some fruits and sweets.
The Farm / bar: Perfect area with a fire place and bocce course, great for families, good live music, nice drinks, very friendly staff.
The market: Offers coffee, snacks, drinks and all you might need during your stay. Great chocolate muffins.
Pool area: Two different pools - one for families with children, one for adults only. Friendly, attentive staff. Lots of complimentary water. Great view troughout the valley.
Check out: Smooth and fast. Although it is not cheap, the quality and ambience offered lives up to the prices. It is definitely worth the money. We would book it again!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cave Creek, Arizona
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 31, 2013

We were looking forward to our stay at the Carneros Inn. All the reviews and everything I read online was fabulous. The resort itself is 5 star all the way. I really wanted to rate the property as 5 stars, but the service prevented me to do so.

The grounds are beautiful and peaceful. The cottages have a rustic farm feeling while also being very luxurious. We spent hours sitting outside and enjoying the space (and heaters!).The shower was one of the best I've had in a hotel and wanted to take it home with me. We had breakfast included in our package, which we took full advantage of. I would want to return to this hotel just to enjoy another morning sitting outside eating the delicious food (hash browns were to die for).

Where the property fell short was the service. For example, our first morning the couple we were traveling with were woken up around 7 am by a lawn mower. They called down to the front desk and were told it would be taken care of.... 30 min later and another phone call up and still nothing. While we understand the importance of keeping the grounds beautiful, waking up to a lawn mower after a late night of wine and friends is not what you would expect from a hotel of this caliber. We were also disappointment with the service received at the outside bar. We wanted to enjoy a bottle of wine before our dinner reservations, but it took hunting down a server after waiting almost 20 minutes before we were able to do so. It is unfortunate that these few examples (and a few more including spa availability and housekeeping) left a lasting impression.

I really wanted the Carneros to be my new favorite hotel, and maybe it will be someday. I think this property is only a few details away from perfection.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FL
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 30, 2013

Not much as to be said outside the title of this review. I will say the beautiful home we stayed in was exquisite and had a marvelous view of the distant vineyards. From the moment we arrived the staff was discourteous, pretentious, and terrible. The front desk manager was condescending, and a juvenile little girl. She was unable to address our concerns, harassed the females with us, and killed the second evening of our trip.

The director of operations is also a complete disgrace and unable to deliver any sort of customer service. If you want a pretty view, with mediocre food, terrible staff, this is your place. Otherwise, try one of the many other better suited options nearby.

Room Tip: The houses towards the far corner from the private gate have the best views.
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 30, 2013

We just returned from our anniversary stay at the Carneros Inn and already want to go back! Loved the privacy of the cottages, the personal patio area and connecting outdoor shower. The beds were extremely cozy and welcoming to weary travelers. The Hilltop pool area was to die for with views of the valley and sunrises. The Boon Fly Café is not to be missed with the eggs benedict and green eggs & ham at the top of our list. The Market was perfect for a quick stop in the mornings before a day of vineyard tours. I can't imagine a better place to celebrate~

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Carneros Inn

Address: 4048 Sonoma Hwy., Napa, CA 94559
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Napa
#2 Luxury Hotel in Napa
#5 Romantic Hotel in Napa
#6 Family Hotel in Napa
#6 Business Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Carneros Inn 4.5*
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Also Known As:
The Carneros Hotel Napa
Carneros Hotel Napa
Carneros Inn
The Carneros Inn Napa, Napa Valley, CA

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