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“Extremely friendly and helpful staff” 5 of 5 stars
Review of Hilton Garden Inn Napa

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Hilton Garden Inn Napa
3.0 of 5 Hotel   |   3585 Solano Ave., Napa, CA 94558   |  
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Ranked #8 of 27 Hotels in Napa
Certificate of Excellence 2014
GreenLeadersGold level
Atlanta, GA
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Extremely friendly and helpful staff”
5 of 5 stars Reviewed January 23, 2013

Just spent 3 nights at the Hilton Garden Inn, Napa, CA, and found the staff at the front desk and restaurant extremely friendly and helpful. Our rooms were cleaned very promptly in the morning and the hotel itself was very clean. The lobby area was very comfortable and inviting. We enjoyed our free bottle of wine (courtesy of Liking hotel on Facebook) sitting by the fireplace. We only ate breakfast at the hotel but it was very good and an nice choice of hot entrees and service was excellent. We will be going back in August along with about 25 other family members to attend a wedding in the area.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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594 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Rochester, New York
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 19, 2013

Hilton Garden Inn Napa has a great location for sight seeing in Napa. The hotel is accommodating and the staff is very friendly. Excellent menu choices exist for breakfast. Nice fireplaces in the lobby to take the chill off also.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2013

Outstanding hotel and great value for money with included wireless and breakfast. Front desk staff were exceptional from the moment we arrived, organising tours, taxis and restaurants. Great location not too far away from shopping, the wine train and all restaurants. Will be back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 2, 2013

Very spacious rooms, and a free bottle of wine with a "Like" on facebook (you can remove the like after collecting your wine!). The room was furnished in a contemporary manner, with fairly new fittings. The bed was huge and very comfortable - equipped with a device to set the hardness of your mattress. The hotel is slightly out of Napa town centre, but it is easy to get to with a car. Overall a comfortable room to come back to after a day of wining and dining.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clara, California
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 30, 2012

This is our first stay at a Hilton hotel, maybe we had high expectations, but this hotel falls short in many respects. The room size was average (although we were told at check-in that the room was unusually large) and the bathroom was average too, both in size and in quality, comparable to a Comfort Inn room and bathroom. We had to change our room because the heating equipment was unusually noisy, and the noise in the new room was only slightly better. The carpet also looked dirty and old.

The only pluses were the friendly and efficient staff, and the excellent cooked-to-order breakfast. So we would definitely recommend going for a breakfast-included package when you book. The location is within 10 miles of major wineries in Napa.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Ohio
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 29, 2012

We stayed at The Garden Inn during a trip to Napa in September.

HOTEL
The hotel is impeccably clean--both common spaces and rooms. The decor is modern without feeling sterile, with a touch of California cozy. They also offer niceties such as cookies at check-in, board games, a library of books to read and free wine tastings, fruit and coffee service. The evening wine tastings were great, and offered at an hour after most wineries in the area had closed.

LOCATION
This hotel is located near the city of Napa. Although it may not offer scenic views like the inns tucked away in the vineyard territory, it's a short and pleasant drive to Napa, Sonoma and everything in between. It's also just up the road from several restaurants, Whole Foods and Trader Joes.

STAFF
Staff was exceptionally friendly and helpful. We really enjoyed everyone we interacted with.

PARKING
Free and easy.

PRICE
We booked a great B&B deal at the Garden Inn. Breakfast was buffet-style and delicious. A great way to start the day. The price of the room was extremely reasonable and competitive to similiar hotels in the area.

TIP
Follow the hotel on Twitter and they'll give you a free bottle of wine. Check in on FourSquare for a free glass of house wine.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottcurran, General Manager at Hilton Garden Inn Napa, responded to this review, December 5, 2012
Thank you for the fantastic review of our hotel! I am so glad to know that your visit here exceeded your expectations and that our staff played a key role in your experience! Our housekeeping staff takes great pride in making sure the hotel is spotless and it's great to here that we are meeting those goals.

Thank again for taking the time to share your comments and we hope you enjoyed your bottle of Hilton Garden Inn wine!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Island Height, NJ
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 18, 2012

My husband and I stayed here for a weekend , the staff was friendly and helpful. The rooms are large and have separate work spaces. The location makes it easy to get to anywhere in the Napa wine region.
The breakfast is cooked to order with a wide assortment of dishes,that include some healthy choices.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Napa

Address: 3585 Solano Ave., Napa, CA 94558
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Napa
#5 Family Hotel in Napa
#7 Business Hotel in Napa
#9 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hilton Garden Inn Napa 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Hilton Garden Inn Napa hotel in Napa, California is located in the heart of California’s wine country. We offer comfortable accommodations, friendly service, and a relaxed atmosphere in the beautiful Napa Valley. Our Napa, CA hotel is just a few minutes from downtown and the historical waterfront. ... more   less 
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Also Known As:
Hilton Garden Inn Napa Hotel Napa
Napa Hilton Garden Inn
Hilton Napa
Hilton Garden Inn Napa Napa Valley, CA

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