We were booked in, to this hotel, for two days (signed contract, at front desk, upon check in) and planned to leave on the third morning. We were in Napa for a friends wedding. On the first night, after checking in, there was a lot of noise in the parking lot outside our room. Come to find out, there was a group of about 30 high school aged kids drinking alcohol in the parking lot & playing loud music from their cars. HAWTHORN SUITES STAFF APPARENTLY DID NOTHING!!! After ~ 3am, & some earplugs, I finally fell asleep. We were running late the following morning, to get to the wedding, and consequently never said anything to the front desk. The following morning we went to the wedding and when we returned, that afternoon, our room key didn't work. I initially thought our key had been damaged, so I went to the front desk and got a new key made. Upon returning to our room, WE FOUND SOMEONE ELSE IN OUR ROOM!! AFTER ONLY ONE DAY, OF OUR TWO DAY STAY, THIS DUMP RENTED OUT OUR ROOM TO SOMEONE ELSE????? Our things were later found, in the maids' area & we were informed that there were no more rooms, of the type we'd paid for, and we could leave if we wanted to. The manager didn't seem to care at all. Luckily we were able to find much better accommodations, at a nicer location, nearby.
DO YOURSELF A HUGE FAVOR AND AVOID THE HAWTHORN SUITES IN NAPA!!!
- Official Description (provided by the hotel):
- Hawthorn Inn & Suites Napa Valley provides exceptional, yet affordable, boutique style hotel accommodations in downtown Napa in the heart of the Napa Valley wine country, with in-room spa tubs, complimentary breakfast, and high-speed internet. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Napa Valley Hotel Napa
- Hawthorn Suites Napa
- Hawthorn Suites By Wyndham Napa Valley CA