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Hawthorn Suites by Wyndham Napa Valley: Traveler Reviews

2.5 of 5
314 Soscol Ave., Napa, CA 94559
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Hawthorn Suites by Wyndham Napa Valley
Ranked #18 of 25 hotels in Napa
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177 reviews from our community

    Trip type
Traveler rating
    35
    81
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Date Rating
CARUTHERS
1 review
4 of 5 stars Reviewed January 30, 2013

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Hawthorn Suites by Wyndham

Ask JANIS Y about Hawthorn Suites by Wyndham Napa Valley
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Leilani K, General Manager at Hawthorn Suites by Wyndham Napa Valley, responded to this review
February 21, 2013
Dear Janis,
Thank you for taking the time to review our property. I'm pleased overall you enjoyed the hotel and amenities it has to offer. I would like to apologize that your room was not made before you had returned by 3pm. Please know our housekeeping staff is more than willing to work around any guest’s time frames as they clean through-out their day. Please let us know if we can be of any assistance in the future. We look forward welcoming you back the next time you are in the Napa Valley.
Thank you again,
Leilani Kauhane, General Manager
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Pittsburgh, Pennsylvania
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Why negatives review?”
5 of 5 stars Reviewed January 25, 2013

You get what you pay for. I was not looking for luxury, I was looking for a room with a bed and I got that. It was clean, the carpet looked a little rouchie but overall I enjoyed my stay! The shower was hot and nice, the bed was ok, a little in the hard side, as well as the pillows, but I enjoyed the place. Meghan in the front desk was great, and so was Linda. Our first room was really loud because the fridge kept going in and out, but the changed us to another room and everything was perfect. We had some really loud people on top of us that kept walking or doing arobics on top but it is not the hotel faults. i wish I knew who they were to show them some manners.
The hotel is actually like a motel. the kind that you walk out of the room and you're by the side walk. It is in downtown Napa, but a really easy drive to the wineries. What I liked is that you can start your wineries since the evry beggining. Also, you will need a car In napa, no matter what!
The breakfast is free, and you get good tea, good coffee, OK potatoes, and OK fake eggs. Sometimes bacons, some days sausages.
Tea was excellent and the cereal... Not impressed witht he other itmes especially the eggs and potatoes, but they were free!
Overall I highly recommend this place...

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Superb007 about Hawthorn Suites by Wyndham Napa Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilani K, General Manager at Hawthorn Suites by Wyndham Napa Valley, responded to this review
February 19, 2013
I greatly appreciate you sharing your experience with us. Please first allow me to apologize for the temperamental refrigerator and guests above for an unpleasant start to your stay. We attempt to control as many of these situation from happening during any of our guests stay. I'm pleased my staff was able to assist you with this situation and all of your other needs. Both Megan and Linda are great service professional and they will definitely appreciate knowing when I share your review. I hope that you will visit us again on your next trip to Napa Valley. Thank you again for taking the time to review your stay.

Leilani Kauhane, General Manager
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LANGLEY
1 review
3 of 5 stars Reviewed January 18, 2013

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Review collected in partnership with Hawthorn Suites by Wyndham

Ask MARTHA A about Hawthorn Suites by Wyndham Napa Valley
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Leilani K, General Manager at Hawthorn Suites by Wyndham Napa Valley, responded to this review
February 19, 2013
Dear Martha- Thank you for your review. On behalf of our entire team, I would like to apologize that the room was dark and breakfast was not replenished quickly enough when you were at breakfast on that Sunday. Your satisfaction is important to us and we will take a look at the lighting in rooms and the timing of preparing the hot breakfast items. Please know that your feedback will allow my staff and I to implement improvements to ensure we offer a better experience for guests in the future. It is our hope that you will give us another opportunity to serve you the next time you are in the Napa Valley.

Thank you,
Leilani Kauhane, General Manager
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Adelaide
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great, clean inn perfect for our needs”
4 of 5 stars Reviewed January 16, 2013

Our first visit to Napa and we booked a room at the Hawthorn Suites online. The staff in reception were friendly and very helpful, reccommending places to grab some lunch (Oxbow Markets) and a wine tour provider (Platypus).

Our room was spacious, clean, modern furnishings and the bed was perfect comfort. The pool and spa were great, however we couldn't find the towels at the pool so it was a cold dash back to our room one morning. The gym was minimal but we enjoyed the walk into downtown Napa.

Buffet breakfast had a good variety and I would definately stay here again

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by LozBozAdelaide for Napa
Ask LozBozAdelaide about Hawthorn Suites by Wyndham Napa Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilani K, General Manager at Hawthorn Suites by Wyndham Napa Valley, responded to this review
February 19, 2013
Thank you so much for your comments regarding your recent stay at the Hawthorn Suites by Wyndham in Napa Valley. I am so happy to hear that you enjoyed your stay and the amenities the property has to offer. Please know that you never have to make a quick dash to the rooms with no towels. Staff members are at your service 24 hours a day to bring additional towels to the pool.

It sounds like you had a chance to truly explore our beautiful downtown and historic wine region. I hope that we will see you again very soon so that you can discover more gems in Napa Valley.

Thank you!
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EL DORADO HILLS
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 6, 2013

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Review collected in partnership with Hawthorn Suites by Wyndham

Ask JeffElDoradoHills about Hawthorn Suites by Wyndham Napa Valley
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Leilani K, General Manager at Hawthorn Suites by Wyndham Napa Valley, responded to this review
February 19, 2013
Thank you for your comments regarding your recent stay at the Hawthorn Suites by Wyndham in Napa Valley. I was sorry to hear that your stay with us was not up to our standards and anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

It was truly disheartening to hear that at any point during your stays with us that my staff and I were not able to meet our service standards. Please know that these issues will be addressed so that guests in the future do not have the same experience.

It is our hope that you will give us another opportunity to serve you in the future.

Thank you again for your feedback.
Leilani Kauhane, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
 
 
 
 
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Additional Information about Hawthorn Suites by Wyndham Napa Valley

Also Known As:
Hawthorn Suites By Wyndham Napa Valley Hotel Napa
Hawthorn Suites By Wyndham Napa Valley Hotel
Hawthorn Suites Napa
Hawthorn Hotel Napa
Hawthorn Suites By Wyndham Napa Valley CA
Address: 314 Soscol Ave., Napa, CA 94559
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Center Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotels in Napa
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Hawthorn Inn & Suites Napa Valley provides exceptional, yet affordable, boutique style hotel accommodations in downtown Napa in the heart of the Napa Valley wine country, with in-room spa tubs, complimentary breakfast, and high-speed internet. ... more   less 
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