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“Southern charm atmosphere (including frogs ribbiting and croaking at night!)” 4 of 5 stars
Review of Senza Hotel

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Senza Hotel
3.5 of 5 Boutique Hotel   |   4066 Howard Lane, Napa, CA 94558 (Formerly La Residence)   |  
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Ranked #2 of 27 Hotels in Napa
Certificate of Excellence
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Southern charm atmosphere (including frogs ribbiting and croaking at night!)”
4 of 5 stars Reviewed May 6, 2013

We chose this for the second leg of our 12th anniversary celebration.

The property is charmimg and well-maintained. There was a distinctly Southern plantation feel to the property - at least to us.

We were thrilled with the old-fashioned functioning fireplace! The nice gentleman who showed us to our cottage king suite (I'm so sorry I cannot recall his name) was kind enough to bring us the firewood already bundled in a cute burlap satchel tied with twine (a little card with instructions was attached to the twine - place the entire bag in the fireplace and light the corners of the bag).

After settling into the room, I went to the dining room for some tea (there was a readily available and wide variety to choose from), fresh baked chocolate chip cookies (which were chewy and delicious) and fruit (which was readily available) and water (the service staff and front desk were so accommodating with providing bottled spring water to me many times throughout our stay! Thanks so much for that!!!). Then Kimberly was kind enough to make dinner reservations for us at Bistro Jeanty in Yountville but only after being conscientious and giving me at least 6 other restaurant options and available reservation times!

The evening wine and cheese was surprisingly nice as the wine was actually presented by a local vintner from a local winery (Carneros region).

Another notable mention goes to the ultra-plush Frette towels!!! Absolutely heavenly!!!

The microwave in the room came in very handy for leftovers from our dinner the next day!

The property is on the expensive side ($299/night during the 3rd week of April 2013) so seek out special deals they might be offering online!)

Room Tip: Check for online specials as this property is on the pricier side.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, May 7, 2013
Dear JCLi,

The ambiance at La Residence is a truly unique experience. With the back drop of vineyards and outside seating to compliment the sounds and scenery changes as the day turns into night.

We are happy to read that you enjoyed your visit to Wine Country and the Napa Valley, along with the accompaniment of our resident choir of frogs around the ponds at La Residence.

Congratulations on your 12th wedding anniversary and we hope that you may consider a return visit to the Valley and La Residence for your 13th.

Thank you again for your feedback,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
new rochelle
Level Contributor
298 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 stars Reviewed May 6, 2013

This is a lovely place with a lovely atmosphere. The staff was excellent and went out of their way to accommodate any request. They made restaurant recommendations, provided menus and made winery recommendations. The breakfast was very good, and the wine and cheese in the afternoon was perfect.
The room was spotless. We had an upstairs room with balcony. We arrived early, but we were able to drop off our suitcases and go to a winery. When we returned, our luggage had already been delivered to our room.
The overall atmosphere of La Residence was charming! We are planning to return next year.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, May 7, 2013
Dear crosscreek7,

Your heading of "Perfect in every way" for your review of your stay in April is a very flattering way to describe your time with us in Wine Country.

With over 30 reviews of hotels, we are happy to read that you rate your experience so highly and truly look forward to making sure of a repeat when you look to visit again.

Please do not hesitate to let us know if we can help in anyway when the time comes to spend some more R&R time in the Napa Valley.

Thank you again for your feedback.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 5, 2013

We booked this getaway based on the overall rating we saw on this website and we should have looked at some of the individual ratings instead on booking things too quickly as we did this time. The property backs up to a busy and loud highway. The room we were given was in the main building and contained shabby furniture and a bathroom that was small and needed to be renovated just as the room did. We decided to deal with it but that didn't work out because when we wanted to take a nap--the sound of the highway 29 which is the main highway in Napa-- was too loud for sleeping. We let them know about the room and they said we could move to a larger room for double the price where the noise wouldn't be as loud. We paid the price because the room we were given was so bad. The room they moved us to was in a different building and the highway noise wasn't as loud. This room was in better shape than the room in the main building, though the sheets that were on the bed were so threadbare there was a three inch hole in it. They sent someone over who apologized profusely about it, but the bottom line is that this property is of below average quality. The continental breakfast is the same as they have at places like the Hampton Inn, but on a smaller scale since this is a small property. If you are going to stay here, be sure to book the right room and bring ear plugs.

Room Tip: Rooms in the main building are very loud due to the highway noise.
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, May 7, 2013
Dear awareofthemoment,

Thank you for taking the time to share your experience in March with us, we greatly appreciate your feedback.

I am sorry to read that your time with us was not as enjoyable to what we aspire to offer all guests that spend time with us. We are always looking for ways to improve and continue to grow the fan base of those who return to La Residence often, and your promotional stay with us offered great insight into areas we can look to remedy.

While we cannot change the location of the hotel and it's accessibility to the valley and the wineries beyond, we can definitely affect the feel and service at the property, for which I can assure you was immediately discussed with all staff during and after your visit.

While the country feel may not be appealing to all, the housekeeping glitch with the rip in the sheet of the suite you upgraded to is not acceptable and I recall was immediately addressed.

Having recently revamped out historic mansion on the property, we are looking for ways to continue this improvement and we will be reviewing guest experiences to guide us as we move forward.

While I cannot change your recent visit, my staff and I will use this as a learning tool to better serve any future guests and hopefully yourself once more should you look to return.

If you consider this to be an option, I would request that you contact me directly. Thank you again for your feedback.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherman, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 3, 2013

We celebrated our 26th wedding anniversary at La Residence based on Trip Advisor reviews. Our own personal experience differed slightly from all I read prior. The grounds are indeed charming, location was as expected, wine and cheese tasting was excellent, breakfast excellent, beds comfy, room clean. Where we differ is the service. I was disappointed in the lack thereof. Upon arrival Marda was extremely helpful and gave us a tour. When we arrived in our room there were two pieces of cheesecake awaiting us which was nice. From there on service dwindles significantly. Our room was not cleaned or freshened the 3 days we were there, not even an option that I know of. The ladies that did the wine tasting had no business being in the service industry. No smiles, no comments, nothing. I attempted friendly conversation on several occasions and would either get a cursory response or nothing. I almost felt like I was bothering them. One breath of fresh air was the breakfast woman ( never got her name) but she was there every morning with a smile on her face. She was very sweet and helpful. It is a beautiful place to stay however, if I were in charge I would recruit some new faces to brighten the service orientation of this inn. Then it would be perfecto!!!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, May 7, 2013
Dear Boomdaddy,

Thank you for your recent stay with us and the feedback offered regarding your experience.

I am happy to see that you enjoyed many aspects of your stay and want to reassure you that we as a team have discussed any shortcomings to identify you note where we will remedy immediately.

We are continually looking to improve our guest experience here at La Residence and want to thank you for giving us the opportunity to serve you.

Should you find the time to return to the Napa Valley in the future for some R&R, I would greatly appreciate you giving me the chance to have you experience the true La Residence.

Please do not hesitate to contact me directly if this opportunity arises.

Best regards,
Graham
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Torreon, Mexico
1 review
5 of 5 stars Reviewed May 1, 2013

That was a great experience.
The place is a dream!
Nice breakfast in the morning and happy hour with cheese and Wine.
I like so much the rooms and beds. It's a little noise.
Members of the staff were kind and friendly.

Room Tip: Choose first floor
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, May 2, 2013
Dear Patricia V,

Thank you for joining us recently and spending some time in the Napa Valley.

It appears from your feedback that you thoroughly enjoyed your time with us, which is always great to see.

Please do not hesitate to let us know if you plan to return in the future as we would be thrilled to take care of you once more.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilroy, California
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed April 25, 2013

Had a pleasant experience at the hotel. Nice breakfast in the morning and the wine and cheese pairing in the evening was good. Hotel very quaint and pool and spa areas are nice. A little road noise but nothing to worry about. The only complaint was the bed needed to be more supportive.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, May 2, 2013
Dear Chip144,

We are happy to read that your recent visit in April was an enjoyable one for you.

La Residence has a perfect blend of gardens and areas to relax and unwind, either at breakfast or during wine hour each day. It is pleasing to read that you made use of everything we offer.

We hope to see you again when your travels bring you this way once more.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 24, 2013 via mobile

I only stayed for a night but it was a great experience. The staff was very helpful and went above and beyond to help me. I arranged rose pedals for my room and the way they set up everything for my room was incredible. They made my reservation for don giovani's and lit my fireplace. Thank you for making my trip memorable with my girlfriend. We will be back and all the pictures we have will last a lifetime.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, April 26, 2013
Dear bbecerra5,

Thank you for sharing the pictures of your recent romantic visit with us.

Memories last a lifetime and we are happy to see that you will have some to cherish of your time here with us.

When you next think of the Napa Valley and a possible return, we look forward to helping you create new memories to look back fondly on.

Best regards,
Graham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Senza Hotel

Address: 4066 Howard Lane, Napa, CA 94558 (Formerly La Residence)
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Napa
#4 Romantic Hotel in Napa
#5 Business Hotel in Napa
#12 Family Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Senza Hotel 3.5*
Number of rooms: 41
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Also Known As:
La Residence Hotel Napa
La Residence Napa
Senza Hotel Napa, Napa Valley, CA

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