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“A great lodging experience” 5 of 5 stars
Review of Andaz Napa

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Andaz Napa
4.0 of 5 Hotel   |   1450 First Street, Napa, CA 94559-2843 (Formerly AVIA Napa)   |  
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Ranked #3 of 27 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Sacramento
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
“A great lodging experience”
5 of 5 stars Reviewed January 6, 2013

From the time I walked into the hotel and to the time I left, I felt pampered. They checked us in while handing us glasses of wine. It was such a pleasant experience. We were placed in a double king room which was tastefully decorated. The beds were so comfortable. I liked the comfortable couches in the lobby. We visited the restaurant for breakfast and had a delicious meal. I will certainly revisit because of both the service and comfort of the rooms.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,122 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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English first
San Francisco
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed January 6, 2013

We stayed here on New Year's Eve and was very impressed with the friendliness of the staff who checked us in. The hotel is situated in downtown Napa. During our stay one of the lift was not working. The bedroom is small but nice decor except for the ugly grey closet door. The bathroom is spacious. We requested higher level and away from the elevator and we got a nice end room on the 4th floor. The only thing that we were not happy with is the wall is a bit thin. We can actually hear the couple staying in the room next to us talking and singing.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 2, 2013

Left the hotel at 10:00am & came back at 2:pm. Found our room not made up, called down and requested for housekeeping to clean the room. I was assured they would have someone up there asap. Came back at 3:00pm, not cleaned. Went downstairs & again was assured someone would get on it right away. While in the bar, a supervisor came over and assured us the room would be taken care of and that she would come back and let us know when it was finished. One hour later went up to room, it was finally done at 4:pm. Lots of concern from everyone but no follow through! I have learned that when you leave your room either call housekeeping or stop by the front desk and ask for housekeeping. Very upsetting considering the day before we could not check in to our room till 4:00pm and during this fiasco they were checking people in left & right. Would have been nice if they paid attention to the guest they already have! One the +side, bed very comfortable & good location in Napa.

Room Tip: Call for housekeeping as soon as you leave.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed December 31, 2012

My husband and I just had a decent 2 night stay at the Andaz. We stayed in a Large Loft room that had not great views (we stared right out at a old department store wall) but did have a great fireplace, dual flat screen TVs, a fantastic deep soaking tub and a comfortable bed (we appreciated the black out curtains). The bathroom is nice albeit narrow and small --- marble floors, dual sinks and a rain shower. They provide complimentary non-alcoholic beverages and snacks in the room, which was a really nice touch. The hotel is in a prime location in downtown Napa (walking distance to many great restaurants...try the fabulous Italian restaurant across the street, Oenotri) so that was great. The downsides are 1) the parking: they have valet but don't have their own self park lot --- visitors park in a public lot behind the hotel that is not connected to the hotel. It's a little bit of a walk away and you have to go through a dirty feeling lot/elevator to navigate. 2) there isn't a private on site fitness facility -- you get passes to the gym down the block but its a dusty, dated, old gym. Would've appreciated a private facility 3) they don't have an on-site spa. This would've been a great touch. All in all, it was a nice stay, especially if you book a good deal.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga, CA
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 29, 2012

The stay was okay. However, after arriving back home I reviewed my bill and discovered they overcharged me for valet parking. I requested a refund to my credit card. Andaz responded saying they would refund the money but instead charged my credit card AGAIN. I advised them of this second error but haven't received a call yet.

I'm sure Andaz is not intentionally attempting to steal money from customers through false credit card charges. However, their customer service is non-existent when it comes to billing issues.

Recommendation: Review your bill closely before leaving the hotel premises.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazNapaManagement, Guest Relations Manager at Andaz Napa, responded to this review, January 8, 2013
Dear RichardT022,

Thank you very much for your comments and feedback. Our goal at Andaz Hotel is to exceed our guest’s expectations as best as possible, and although we hit our mark more often than not, we obviously, yet unfortunately failed during your recent stay as well as subsequent follow-up. We are looking to follow-up on this bill and its correction, but additional information would be most appreciated so we may properly execute this credit. While we have tried to look up all reservations with the name of Richard for the past month, the large sample of rooms with this name makes it difficult to pinpoint. If you would be kind enough to e-mail me directly at Bushra.iqbal@andaz.com with your full name, we can have this corrected immediately and a new copy will be sent to your attention.

Once again, our sincere apology for this error, but we hope to rectify this wrong as quickly as possible.

Best Regards,
Bushra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2012

Stayed here for two nights over Christmas with my boyfriend.

The service at this hotel is FANTASTIC. We booked a King room and were upgraded (no charge) to a large loft! It made our stay wonderful.Everyone we spoke to at the front desk was incredibly friendly and willing to help. No one ever made us wait.

The rooms are spacious. The beds are SO comfortable. The rain shower in the bathroom is a great perk. The hotel is located right in downtown Napa, walking distance from many great restaurants and shops.

Stay here for ease, incredible value, great service, and beautiful rooms.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oakland, CA
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 28, 2012

My girlfriend and I stayed at Andaz for one night and we checked in on Christmas day. Almost all places were closed, with the exception of a few restaurants. We wanted to eat at a nice restaurant for Xmas dinner, and our concierge recommended a very nice restaurant (which I would highly recommend) called Ristorante Allegria, and she even made reservations for us; the restaurant was only one block away. We had an amazing Christmas dinner, and prior to arriving, I was having trouble debating where we wanted to go for dinner.

The location of Andaz is perfect, and it makes a great home base for anyone wanting to explore Napa. We paid a visit Artesa winery, which was only about a 15 minute's drive. I would recommend Artesa btw, the views of the valley and the architecture of this winery was amazing, but going back to the hotel, wine bars, coffee shops, and restaurants surround Andaz. Everything is all in walking distance. Oxbow Public Market is a short walk away from the hotel as well; about 3-4 short blocks. You can parking your car behind the hotel for free in the garage on Clay St. Once we arrived to check-in, we were given a complimentary glass of wine, The staff were very nice, and provided excellent customer service. There is also a bar in the lobby as well; we went to happy hour, which was from 6pm-7pm, right before our dinner at Allegria. I thought the rooms were beautiful; very sleek, modern, and clean, and I would totally stay at Andaz again the next time I return to downtown Napa.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Andaz Napa

Address: 1450 First Street, Napa, CA 94559-2843 (Formerly AVIA Napa)
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Napa
#1 Luxury Hotel in Napa
#3 Family Hotel in Napa
#3 Romantic Hotel in Napa
#6 Business Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Andaz Napa 4*
Number of rooms: 141
Official Description (provided by the hotel):
Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more   less 
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Also Known As:
Avia Napa Hotel Napa
Avia Hotel Napa
Andaz Napa Napa Valley, CA

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