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“Old, worn out trying to be hip” 2 of 5 stars
Review of Silverado Resort and Spa

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Silverado Resort and Spa
4.0 of 5 Resort   |   1600 Atlas Peak Rd., Napa, CA 94558   |  
Hotel amenities
Ranked #18 of 27 Hotels in Napa
England
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Old, worn out trying to be hip”
2 of 5 stars Reviewed May 2, 2013

We've stayed here alot in the past, mostly because of one golf shop employee (no longer there) and I must say now we won't be back. Last visit, the room we were given was old and shoddy, and our toilet broke during our stay. I just feel like there's no attentiveness to the customer here and every employee is having his/her own conversation and when they do notice you, it's more because they have to or want a tip. I don't appreciate that, I feel that genuine service comes because you love your job. So, we used to put up with the rooms because the service we used to get while golfing was so great, but now, no one left to give us that. Plus, the group we played golf with had the price doubled for this year. Seems dumb when you want business and this place clearly wasn't busy. I'm sorry to say, Silverado, you've missed the mark in your attempt to be better.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, May 9, 2013
We are very sorry and disappointed to read of your feedback of the Resort. We work very hard at providing our guests with the best customer service and it seems as though we missed the mark with you this time. Your comments have been shared with our managment staff and we know we can take your feedback and turn it around to a positive. There are many great changes that are happening at Silverado and we hope you will come back and experience them for yourself.
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1,111 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (332)
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English first
Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 2, 2013

a group of us stayed three nights, played two rounds of golf, dined, played cards and had a wonderful stay at the Silverado Resort, the staff was very friendly and helpful, the 1 bedroom suites were excellent, clean and well appointed. The General Manager was very hospitable and runs a world class resort. I would not stay anywhere else other than the Silverado Resort and Spa when visiting Napa in the future.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, May 9, 2013
Thank you very much for your kind words. We were glad to read that you had such an enjoyable time during your recent visit to the Napa Valley. We will look forward to welcoming you and your friends back in the near future.
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Baltimore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2013

I extended a 3 day business meeting at the resort and my wife met me for a week of fun and sun and wine and dine in Napa. We chose to stay here because of the convenience and the fact that they extended our meeting rate ($169 per night; though after taxes and a $20 resort fee the bill was more like $230 per). Compared to other other places we looked at (mainly B&B's) in Napa, Silverado's price was a fraction of some of the prices we saw.

There is no doubt that this resort is a bit dated. Lots of peeling paint outside the buildings and quite a few spiderwebs on the railings. Our king bed room had a tiny bathroom, though the shower was addictive. The air conditioner was rather loud, but the "white noise" it generated drowned out the dog (in the backyard of a house across from the property) that started barking before sunrise along with the TV from our neighbor's room.

Our only other complaint is that the place was a bit dead. We hardly ever saw other people around. When we chose to spend a couple hours at the pool on an 85 degree day, we were literally the only ones there. We walked by the Grille one evening at around 8PM and there were only 2 or 3 people there. While daydreaming at my meeting that overlooked the golf course, we would see a foursome go by about once per hour.

That said, this place did a great job with service. We came to Thomas, the concierge, one day for some advice and he perfectly mapped our entire day, right down to making the reservation for a great restaurant (Angele) that we would never have chosen on our own. Additional props go to Lian, who opened the snack bar at the spa one morning after our workout to make us fresh smoothies. We expect that the snack bar was closed for lack of potential customers and we had our hearts set on post-hike fresh fruit smoothies. Lian came through bigtime. It is these 2 examples of great service that make a good resort into a great stay. I would rather have great service with average amenities than the other way around.

By the way, I did play the North Course and it was quite impressive, though the rough was ROUGH. The tennis courts looked nice and were about the only place where we saw any action going on. We had one breakfast in the grille and it was fine.

Room Tip: We did not see any of the larger rooms, but from other's comments, they might be worth the splur...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, April 30, 2013
Thank you so much for posting a review about your recent stay with us. I was glad to read that you and your wife had the opportunity to extend your visit after your meeting. I was especially glad to read about your experience with both Thomas at our Concierge Desk and Lian at our Spa. Our goal here is to exceed our guest's expectations and we were happy we were able to do that for you. We will let them both know of your comments.

As you may have read previously, we are in the middle of a major room renovation here at the Resort, in which things like air conditioning and bathrooms will be updated to a more modern look. We are also sprucing up other areas around the Resort, like painting the entire mansion as well. We would love to have both you and your wife back to the Resort during our summer months as we normally have a full house and lots of people taking advantage of the pools and restaurants on property.

We hope to see you both back soon!
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Park City, Utah
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 29, 2013 via mobile

Was a great spot until we woke up and found ants EVERYWHERE in the room. I called the front desk and they said they'd send someone while we were out at the pool. Upon our return the ants we mostly cleaned up but a few still running around. Upon checkout no mention was made of the incident (how would you feel to a bed full of ants when you wake up??) and an apology was never even extended. Possibly a common occurrence? Other than that the pool was nice and the room was well appointed and suited our needs. Staff was generally smiling and kind, if not overly attentive or empathetic.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, April 30, 2013
Thanks for your comments and letting us know about your recent experience. I am very sorry to hear that your visit was ruined by ants in your room and that you received no apology for the inconvenience. We will have our Housekeeping team inspect the room again to make sure there are no more issues with the ants and I will follow up with my team to make sure challenges such as these are handled differently in the future. I appreciate you bringing it to our attention.

I do sincerely hope that the next time you are in the Napa Valley that you will visit us again and give us another opportunity. Thanks again for your review.
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Campbell, California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2013

Gotta spend some time to check into the Spa & play a little golf! Weekday was very nice and quite on the grounds, travel from the bay area was best to head up after traffic (7 p.m.)

Conference space was nice in the Mansion faciliyt and meals on the patio overlooking the golf course made the event very enjoyable.

Room Tip: Weekdays were very quiet, I had a single room attached to a suite -- some noise from the neighbors s...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, April 30, 2013
Thank you very much for your review regarding your recent stay. I was glad to read that you enjoyed your visit and we hope to see you back at the Resort in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 28, 2013

This resort is incredible. We love this spot.

Beautiful views, golf course, swimming pools, and tennis courts. We've been here many times (my wife has an annual medical conference so this was our third time here). So this review is long overdue. But what set it apart for us on our most recent trip was the excellent customer service. Nick in reception went above and beyond to give us a great service. The hotel happened to be oversold when we arrived but he went above and beyond (making calls, talking to his manager) to not just get us a room but to give us an excellent kid-friendly room (we were travelling with our 16-month old toddler). He was just also super friendly and helpful with other directions for Napa. Thanks Nick - its great service like this that will keep us coming back time and again. And super nice touches like free lemonade and tasty fruit water in the lobby put this gem over the top for us. Good friend in the hotel too.

Keep up the great hospitality & service, Silverado. Our family can't wait to come back (and we hope to be back later this summer)!

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, April 30, 2013
Thank you very much for your kind words! I was so glad to read that you once again had the chance to return to Silverado Resort and Spa. We appreciate that you continue to return. The item that stood out the most to me in your review was those comments about Nick at our Front Desk. I was happy to read that he went over and above for you and that your expectations were exceeded. We will be sure to let Nick know of your nice comments as I am sure he will be very pleased.

We hope to see you and your family back for a visit this summer!
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SF
1 review
4 of 5 stars Reviewed April 26, 2013

Jacob and Katie were fantastic tennis pros. My 6 and 4 year old children had a ton of fun in lessons with Katie every single day of our vacation. I also had several excellent lessons with Jacob. He was very adept at breaking down the fundamentals in a way where I could understand how to apply the changes he suggested. There are tons of courts, all in excellent condition. Water was set out daily next to each court and there were covered platforms to sit on between the courts to watch my kids during their lessons. I would go back for the tennis in a heartbeat.
Most of the Silverado guest rooms are very outdated at the moment (April 2013). However, the resort is in the midst of a major overall. There was construction going on all around our unit. We saw one of the re-modeled rooms and it was beautiful.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, April 30, 2013
We appreciate your review of your recent stay with us and were glad to hear you had a fun time with Jacob and Katie over in our Tennis Department! Both are excellent instructors and continue to receive rave reviews from guests.

I was glad you had the opportunity to take a look at one of our newly remodeled rooms. We think they are beautiful too! We hope to see you back at the Resort soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silverado Resort and Spa

Address: 1600 Atlas Peak Rd., Napa, CA 94558
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Napa
#9 Business Hotel in Napa
#11 Family Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Silverado Resort and Spa 4*
Number of rooms: 380
Official Description (provided by the hotel):
Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, it’s all tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there’s more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it’s all close to more than 400 wineries. The fine and casual dining within the resort’s restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. It’s all designed to ensure the perfect Napa Valley Wine Country stay for any and all visitors. ... more   less 
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Also Known As:
Silverado Hotel Napa
Silverado Resort Napa
Silverado Resort And Spa Napa, Napa Valley, CA

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