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“Ok Value” 3 of 5 stars
Review of Silverado Resort and Spa

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Silverado Resort and Spa
4.0 of 5 Resort   |   1600 Atlas Peak Rd., Napa, CA 94558   |  
Hotel amenities
Ranked #18 of 25 hotels in Napa
Fair Oaks, California
1 review
“Ok Value”
3 of 5 stars Reviewed December 29, 2012

Silverado is not a great place to visit in the winter months as golf, the pool and rest of the club are really geared towards warmer Northern California weather. While the rooms were clean, they are very dated and there is nothing very memorable about them frankly. The main "house" where registry and the banquet rooms are often smelled of raw sewage, the smell drove us out of there. I would try the place again in the Spring for a golf weekend however. Lastly, if you plan to visit the nearby towns - Napa, St. Helena etc, its a bit of ride. Taxi service was quick and clean though.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, December 31, 2012
Thank you for your comments regarding your recent stay with us. While we do wish your stay had gone a bit better than what you described, we certainly appreciate your feedback as we are able to identify and correct our shortcomings.

We are very close to beginning a major room renovation here that will bring the rooms up-to-date and provide our guests with the comfort and style they expect when they stay with us. We are very excited to begin the project and know that guests will be very pleased with the end result.

I am glad to hear that you are already thinking of coming back in the Spring as it is a beautiful time to come out and enjoy the golf courses and all that Silverado has to offer. We hope when you return we will exceed your expectations so that you will continue to visit us in the future.
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823 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
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English first
Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 28, 2012

The property is huge and gorgeous, but it's a bit of a silly place to stay unless you're in the main building.

The condos are a 10 minute drive away, and while the resort offers a bellhop to come and shuttle you, they never showed up for us after waiting 30 mins so we ended up just driving back and forth to the main building for dinner, tennis, swimming, etc. This happened so often we gave up on even pretending that the bellhop might show up.

There's really no Wi-Fi - I'm writing this from the bathroom, which is literally the only place in the two-bedroom condo where the Wi-Fi works, and then only intermittently.

I haven't stayed in Napa before, so maybe all of the "resorts" are this inconvenient, but for these kind of prices it'd be nice not to have to drive around all weekend and balance a laptop on my knees in the bathroom to check in to work.

Room Tip: Stay in the main building or don't stay here at all
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, December 31, 2012
Thank you for your review. I appreciate you letting us know about some of the challenges you had during your visit.

I do apologize that we were not able to exceed your expectations and I can assure you, I will be following up directly with our management team to find out why a driver never showed up to pick you up when you made a call. Clearly, we were not performing to our usual standards that day.

I will also check with our Director of Engineering and our IT manager to find out why Wi-Fi reception in your room was so poor. We will work on repairing that and making sure all the reception throughout the resort is in good working order. Thank you for bringing that to our attention.

I do hope that in the future you will give us another opportunity to redeem ourselves when your travels bring you back to the Napa Valley.
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Hawthorn Woods, Illinois
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 27, 2012

The Silverado was a nice property. We liked the condo style rooms. Plenty of space and a great kitchen.
Our check in was fine but the two other couples we were with had to wait until after check in time to get in their rooms.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, December 31, 2012
We appreciate that you took the time to let us know about your recent stay. We were glad to hear that you enjoyed the property and liked your room. I do apologize that your friends were unable to get into their rooms until after our 4:00 PM check-in time. We do our very best to make sure all rooms are ready prior to that time, and I will look further into why the rooms were not ready on time.

Thank you for your review and we do hope to see you back at Silverado in the near future.
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Lodi
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2012

We spent Thanksgiving Weekend at the Silverado Resort and had the best time ever.
We checked in to a beautiful two
bedroom suite looking over the golf course. Thanksgiving dinner was delicious. Best of all was
the tennis clinic with Katie in the morning. PBI Tennis Program is a real plus here at the Silverado, the Pros are so knowledgeable and fun the clinics are compressive and gave us a great workout. Katie made our weekend at the Silverado the Best Tennis Vacation ever. We will be back!!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, December 31, 2012
Thank you for your wonderful remarks! I have shared your review with my staff and with Katie in our Tennis Department. She is a wonderful new addition to the Silverado team and we are glad to have her. We were delighted to hear that you enjoyed your stay and will look forward to welcoming you back for another tennis vacation soon!
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Sacramento
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 18, 2012

From the moment we stepped foot on the resort, we were treated like royalty. The staff was incredibly accomodating and very friendly. We stayed in the junior suite, which was very spacious and quiet. We loved having a fireplace in our room. We enjoyed great happy hour drinks at the grill made by Bailey. We also ate their for dinner. The chicken dish was amazing, and I know now why it was so highly recommended by the staff. It was the best meal we enjoyed in a long time. The manager, Matthew, really went above and beyond and provided us with excellent service, ensuring we enjoyed our anniversary get-away. I would recommend the Silverado Resort to anyone looking for a peaceful, luxurious vacation. We will definitely go back!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, December 20, 2012
Your kind words are very much appreciated. Thank you for taking the time to give us your feedback about your recent visit. You can be sure that I will not only share your review with our staff, but most importantly with Bailey and Matthew in our Grill. They will both be just as delighted as I was when I read your comments. Again, thank you for sharing your experience with us and we will look forward to welcoming you back soon!
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Minden, Nevada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2012

This is the first time we stayed in the one-bedroom garden cottage and it was fabulous! Lots of space with a full kitchen, dining area, living room with fireplace and a very large bedroom. We had 2 patios as well. The staff were very, very customer focused. It is also a great location for visitingg wineries in both Napa and Sonoma counties.

Room Tip: We much preferred the garden cottage vs the golf cottages. Why would you pay extra to look at a gol...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, December 20, 2012
Thank you very much for letting us know about your recent stay. I am glad to read you enjoyed your visit and your one-bedroom suite. Those rooms are very spacious and a great place to spend some time in. I was also pleased to hear your encounters with our staff were pleasant. We take great pride in our customer service and are always glad to hear of good experiences. We will look forward to your return in the future.
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Alameda, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed December 9, 2012 via mobile

We had a very comfortable stay at the Silverado Resort. The location is unbeatable and that is what you will pay for. I was able to find a good deal under the "specials" link on their web page. Also, since all of the rooms are condos and are privately owned, they may vary in style/how updated they are. I recommend to request a room that has been updated, otherwise you might get an original room from the 1970's!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegendaryNapa, General Manager at Silverado Resort and Spa, responded to this review, December 20, 2012
First off, Happy Birthday! We are delighted to hear you spent your special occassion with us and even more glad to hear that you enjoyed your visit. We hope for your next birthday (or even sooner ) that you will return to Silverado and stay with us again. Thanks for taking the time to let us know about your visit.
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Additional Information about Silverado Resort and Spa

Address: 1600 Atlas Peak Rd., Napa, CA 94558
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Napa
#7 Luxury Hotel in Napa
#12 Business Hotel in Napa
#16 Family Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Silverado Resort and Spa 4*
Official Description (provided by the hotel):
Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, it’s all tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there’s more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it’s all close to more than 400 wineries. The fine and casual dining within the resort’s restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. It’s all designed to ensure the perfect Napa Valley Wine Country stay for any and all visitors. ... more   less 
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Also Known As:
Silverado Hotel Napa
Silverado Resort Napa
Silverado Resort And Spa Napa, Napa Valley, CA

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