We stayed at the Silverado Nov30-Dec1, 2012 and this was our 4th year visiting. Our trip was different this year as we stayed there during California's most severe rain storm since 2004. We did in-door stuff to say the least, walked on the beautiful golf courses and got very wet. This trip "force" us to discover something about the Silverado that we appreciared in the past but this time we focused on it. Namely, just how nice the total staff is there. From the front dest to the guys that took us to our suite and welcomed us back at the main residence to the food servers, all so kind and polite. You just don't see that sometimes and I reallly wanted to make note of this in my review. To the Silverado management, please tell your workers that we do notice and appreciate their excellent service...Well done, see you next year, hopefully in better weather.

I have stayed here several times, some for business and some pleasure. As others have stated the rooms are different and that can make or break your stay. I pay the extra for the golf course view and think it's worth it. The staff are wonderful and the grill is great. It's not as convenient as staying on highway 29, but during the "low season" it's definitely cheaper and a great family place. We will return!

The typical response from every staff member we met was..."I have been here for...up to 37 years". We did not meet one unhappy member during our visit. The food was off the chart, the entire resort was impecably clean, and relaxation is the word for the entire stay! The Royal Oak restaurant is a wonderful surprise, from the creative and outstanding food to the superior and attentive staff!

The only area that needs work is the Dolce email reservation confirmation system. It doesn't work and they would be better to not send emails! Having made reservations directly with the hotel, I got an immediate email, which was great. However, the option to purchase upgrades was not communicated to the resort; and the promised followup email on the day of arrival did not come! Fortunately, that had nothing to do with the outstanding customer service that we received from everyone onsite!

I have had the pleasure of staying at the resort several times and I love everything about it. The charm of the old mansion, the wonderful golf courses, the grounds and the hospitality of their staff never disappoint. Pete, Tim and George at the golf shop, Matthew, Silvia, Lui and Chief Pablo at the Grill and Stacy at the main bar in the Mansion are Stars!
They have two nice restaurants (The Grill and Royal Oak) with nice menus with plenty of variety. Or you can simply take a nice walk over to the snack bar on the South Course and have one of their legendary burgers and hang out in the grove of old oak trees for lunch. All that coupled with its location right in the heart of the Napa Valley. Great spot!