The property is old, but the room was clean and large. The room creaks - everything in the room makes a noise. If you want a quiet place, it isn't this one. The heater was our biggest problem - it had no thermostatic control and was very loud. The refrigerator next to the bed runs with loud cycles. The bathroom fan was also loud. Not a relaxing environment - it must drive good business to the spa for stress-relief.

There was no bathtub, but a nice patio off the room. Could have had two sinks given all the space.

We stayed at this property for two nights in October, 2012. The hotel is currently going through renovations which we were not aware of prior to our arrival. They have a board in the lobby that shows some of the materials they will be using to update property and it looks like it will be really nice. First of all this property is very very large. Several acres and really spread out. The spa is across the street and rooms are spread all over. Some of the rooms are miles from the reception. The rooms that are closest to the reception (which is the large white building pictured on website) are one story semi detached villas, which most do not have any view and are the older rooms on the property. We booked an upgrade room; a one bedroom fireplace suite. This was the top room for two people according to their website. When we arrived we were escorted via golf cart to a room in the 200. This room was a small villa with a living room, full kitchen, bedroom and bathroom. However the room was musty and extremely outdated. Nothing like what was picture on the internet and certainly not the room I booked.

The phone in this room did not work and I had to call the front desk via my cell phone. I spoke with the manager and he told me no other rooms were available and I expressed my extreme displeasure and told him that this is not the room we booked. Eventually they moved us to another room on the opposite side of the main lobby. The set up was the same the only difference is that this room was updated maybe 5 years ago but still not the room that was pictured and what we booked online. I again called and expressed my displeasure. I was told that the hotel was sold out and they only thing they could do was move us the following day.

The next day we were moved to a room in the 800; which WAS/IS the room pictured on the internet. This room was about 2 miles from reception and overlooked the golf course. Theses look more like townhouses built into the side of the mountain overlooking the golf course. Certainly a newer neighborhood. It was completely redone with stainless steel appliances, granite countertop, nice large stone bathroom and huge living/dining room and bedroom. Nice huge deck that overlooked the golf course. There were several doors that were locked and we quickly discovered that this was in fact a three bedroom two bath villa with a lock off option to the one bedroom king fireplace suite. We were told that this property was once a time share and each owner had the choice of decor within their unit. Apparently due to customer complaints the hotel decided to make each room more uniform. The 800 and 900 rooms are the newer ones that do not need any updating.

If it wasnt for seeing the 800 block of rooms I would have to say I would not have returned to this property. The hotel basically took pictures of its top quality rooms which they only have a limited number of and put us in the lower quality rooms which they have and abundance of. I was extremely pleased with how the hotel handled us and provided us with the correct room. The restaurant (the grill room) had a decent view and the buffet breakfast was excellent. Very plentiful on the serving sizes of menu items. Bellman were excellent and moving us so many times and service in the grill room was excellent.

I would return to this property after seeing the 800 room blocks. I thought the amenities they had were excellent including the spa and golf course. The only negative is that the property is very spread out but I didnt mind this as I felt like I was not in a hotel and wanted the peace and quite.

Note: taxis all come from the town of Napa and it takes about 20 minutes for a taxi to reach the hotel and/or the restaurant you go to so keep this in mind. It is also very expensive 30.00 each way to Yountville and more for further up the valley.

We chose the Silverado Resort as "home base" for all of our wedding guests during their stay in the Napa Valley... Mainly because they offered a great value for the block of rooms we needed to reserve. After reading some rather negative reviews, I only hoped our experience would be better. And, honestly, the staff couldn't have been more accommodating, the resort grounds are lovely, and nearly all the rooms/condos were updated. Several of the basic rooms had not yet been part of the overall updating that is underway. We received a complimentary bottle of wine and cheese platter after we checked into our upgraded 3 bedroom condo. We were also offered 2 gratis rounds of golf. Everyone was very happy and complimentary of the resort, spa, and many activities offered on site. Guests took advantage of the spa, pools, tennis and golf onsite. We also held a brunch for around 75 people in the Arbor Garden on the grounds which was a beautiful area, and the food was delicious. The service really was superb. Only heard positive remarks about the other dining experiences on site also. We had a wonderful experience at Silverado and were taken care of in every way...from the booking of a block of rooms, to the planning of the brunch. We also had buses take our guests to a rehearsal dinner, wine tasting tour and the wedding...all off site. The Silverado staff was very accommodating in all our requests and needs and even offered us an ice chest for bottled water to take on our wine tasting. Our several days stay at Silverado was all positive.

We were hoping it was going to be a grand old place that had been taken care of and full of charm. Not even close. Strange layout------we were 2 miles from the mansion. Our suite was so old and worn. The bed was rock hard. We aren't into spas so I can't comment on that. Golf courses were fine. Small lounge for a place that size. I can't say it enough-----it was boring; had an old folks' home vibe (and we're in our 50's). Employees were courteous and pleasant but nothing special. We did order a lot of room service and I will say that it came quickly and arrived at proper temperatures which we worried about since we were so far away. We also rented a car so we didn't have to rely on their shuttle service to get back and forth. Supposedly it is on the brink of a major renovation; but it's still a strange layout.