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Balloons Above the Valley: Traveler Reviews


TripAdvisor Traveler Rating: 4.5 of 5 stars 44 Reviews
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TripAdvisor Popularity Index: #6 of 80 attractions in Napa
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Activities: hot-air ballooning, group tours/air tour
Attraction type: Tour
Address: 603 California Blvd., Napa, CA 94559
Tel: 707-253-2222
Fax: 707-258-8889

Traveler Reviews

[ Date ] [ Rating ]
Disappointed!!

Balloons Above the Valley

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2 of 5 stars
ctmangelmom 7 contributions
Florida
Sep 23, 2003
25/28 found this review helpful

This was a disappointing experience for us. We were picked up at our hotel and brought to their facility in Napa to learn that we had to go to Middletown to launch our balloons. We were loaded into a van driven by a very young guy who had only worked for the company 2 weeks. Well, Middletown is 50 miles away from Napa, over the Calistoga mountain and this guy drove about 50 mph on very winding and hilly rodes. He even passed a double wide semi around a curve in the mountains.

Then we arrive in Middletown which is not the wine valley at all. They launch us from some field across from the gas station where we stay above this for about 40 minutes. WE hardly ever moved and only saw the gas station and cow fields.

Then we had to have that terrible ride back to their facility in the van again.

They did serve a nice brunch, but by then we just wanted to get back to our hotel.

Overall a very disappointing experience for such an outrageous price.

Wouldn't recommend it.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management Response
(Management representative)
Apr 24, 2004
We at Balloons Above The Valley were very surprised and disappointed to see this customers posting.At Balloons Above The Valley we pride ourselves on the saftey and enjoyment of our customers. If ever the weather does not cooperate with us for instance fog or wind, then if possible we give all of our guest the opportunity to either reschedule their flight or go with us to an adjoining valley. At the time everyone is notified of how long the trip to the other valley may be and what the views will be from the balloon. If the day they are scheduled to fly they do not want to go to the other valley and they will not be in the area long enough to reschedule no one is charged for their flight. This is our policy and all customers are given this opportunity. The decision is theirs.In addition all of our customers are given customer feed back cards to complete. Looking back on this particular day in September we do not see any complaints from any of our customers. We welcome our customers feed back. They are what makes us the Best of Napa year after year.Thank you for your continued business.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BATV Not Recommended

Balloons Above the Valley

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1 of 5 stars
A TripAdvisor Member
Jul 16, 2002
48/50 found this review helpful

Not Recommended.
I was very disappointed in Balloons Above The Valley. My wife and I booked our flight back in February, and traveled from Chicago to Yountville to celebrate our 20th anniversary in July. We expected a romantic early morning flight above the vineyards, but got much less than we expected and paid for.

We arrived at 5:30AM ready for our launch. We filled out the waiver, given a cryptic group number and loaded into vans by group to travel to the launch point. At the launch point they started inflating the balloons and launching them. It was at that point we learned that we were relegated to the second "hop" of the day. We were stuck riding in the chase van while we watched the balloons from the ground. We were miles from our car, no chance to just leave.

BATV launched two balloons each capable of carrying 16. They overbooked by 14. I don't know how they selected us, but all 14 of us on the second hop seemed to be from out of state. My guess is that they figured their reputation would be safe since we wouldn't be around to spread the word.

The other Napa valley balloon operators launched at the same time, from the same place. NONE had a second hop and all of their flights were in the air between 45 to 60 minutes.

Once the first group landed in the vineyards around 8:30, they loaded us and launched again. We were in the air no more than 35 minutes from takeoff to touchdown, and because the valley air warmed, there was no wind. Where the other flight traveled a couple of miles from the launch point, we barely moved.

I wish I had done more research before we selected Balloons Above The Valley. I recommend finding an operator that has smaller balloons and baskets and make sure you specify you want the first Flight / Hop of the day.

We tried not to let the experience ruin our anniversary. Its a sure bet, I wont be flying with them ever again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management Response
(Management representative)
Apr 24, 2004
We would like to respond regarding this customers disappointment on the second hop.We at Balloons Above The Valley never overbooked. We know exactally how many passengers we can accomodate with balloons, staff pilots, and weather on any given day. We do try to accomodate everyone wanting to experience our balloon rides.If this customer did not want to be on the second hop all they had to do was voice they desire and our staff is instructed to accomodate them if possible.Many customers ultimately enjoy the second hop, they like the fun of "chasing" the balloons and then they know on the second hop due to the winds they most of the time are going to go farther on the ride then the first hop when the winds are usually calmer.Second hops are not uncommon with any balloon carrier. However, most companies who have the more experience pilots are the companies which offer the "second" hop.We welcome any further questions anyone may have on this subject. Visit us at (our website).
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Balloons Above the Valley Address

603 California Blvd., Napa, CA 94559
Tel: 707-253-2222 Fax: 707-258-8889