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“Perfect stay at the Westin Napa” 4 of 5 stars
Review of The Westin Verasa Napa

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The Westin Verasa Napa
4.0 of 5 Hotel   |   1314 McKinstry Street, Napa, CA 94559   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #10 of 27 hotels in Napa
GreenLeadersBronze level
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Perfect stay at the Westin Napa”
4 of 5 stars Reviewed October 7, 2013 via mobile

Excellent location, just next to Oxbow market, where you can find a lot of cafés and locally produced food (try Hog Island Oyster bar!). If you are interested in Napa wine train, the station is just across the road. Short walk to Napa downtown, takes you about 5 minutes to get to the riverfront. Rooms are big and clean. Our room had a kitchen with everything you might need: big fridge, coffee machine, kettle, all possible cutlery, pans etc. Bathrooms are huge as well, clean and bright. Haven't tried the restaurant there, which is supposed to be good, but for breakfast it's much better to walk to Model Bakery nearby or stop by Gott's at Oxbow market. There is a fitness centre downstairs which is open 24 hours a day in case you are jet lagged. It equipped with 3 or 4 cardio machines, weight area, swimming pool outside with heated salt water ( opens from 9am, I think). Overall a very nice place to stay with a helpful and friendly staff!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, October 20, 2013
IrinaToo:

Thank you for the great review and all the details for our future guests and TripAdvisor readers. There’s not much I can add except that the pool hours are from 8am to 11pm.

Thank you again, and I know it’s a long trip over from London but we’ll hope to see you again soon.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
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821 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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English first
Texas, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 3, 2013

My wife and I were celebrating our 20th wedding anniversary and had planned for months to visit Napa. We booked a suite and were excited to visit the wine country. Upon arrival at the Westin Napa we were notified that they had overbooked the hotel and they were downgrading us. We asked to speak to the manager, but they were too busy to come to the front desk. Several other guests were also informed that their room voices were not available. To add insult to injury, the hotel only offered breakfast vouchers as compensation even though the amount they had charged for a suite was significantly higher than a base rate room. I would seriously caution using this hotel.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, October 20, 2013
Steve S:

Thank you so much for sharing your experience with us and our TripAdvisor readers and I’m again sorry for the issues you experienced during your stay with us. As I stated in my emails, the situation that you experienced is 100% unacceptable and I know that it wasn’t a great way to start such a special trip.

I want to again emphasize that we take all feedback very seriously and I have spoken with all the associates involved in dealing with you and your wife. Corrections have been made, which I understand doesn’t change the initial experience, but I can ensure you that our team will do whatever it takes to avoided this at all costs in the future.

Lastly, I know we were able to get back into your upgraded room on day 2 and offer a various other forms of compensation not mentioned, but if there is anything else that I may be able to assist with please don’t hesitate to contact me directly.

Be well,
Nathan Baslaw
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 2, 2013

As with all Westin Hotels, the service at the Verasa is great, the rooms are clean, beds are comfy, and the amenities are what you'd expect. Most notably, the hotel is literally across the street from the Wine Train, making that excursion incredibly convenient. They also host a local winery for a free happy hour every evening with wine and hors d'oeuvres which is a nice pre-dinner event.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, October 20, 2013
B2b0813:

Thank you for the great review and feedback for all of our TripAdvisor readers and as you mentioned, if you want to enjoy the legendary wine train than staying with us is typically the best choice. We are a stone’s throw away and a perfect location for walking to all the other down town Napa restaurants, wine bars and attractions.

We’ll hope to see you again soon.

Be well,
Nathan Baslaw
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
171 reviews 171 reviews
41 hotel reviews
Reviews in 67 cities Reviews in 67 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed September 27, 2013 via mobile

We stayed for a two night weekend in September. The weather was spectacular. This hotel is convenient to downtown Napa. If you are going to St Helena or other points north, it is fairly close -30 min.
The room we had was huge! It was very clean and the service was great. Very friendly as if they are all drinking wine all day! You can bring your dog!!!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, October 19, 2013
Live2traveldaworld,

Thank you for the perfect review and great feedback for all of our TripAdvisor readers. It sounds like you had a great trip and you give some good time estimates for St. Helena and other destinations north of Napa.

I’m glad that our staff took great care of you and I can ensure you that although wine is the life blood of Napa, there is no wine in our blood.

Hope to see you back soon.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

We recently stayed at the Westin Verasa to celebrate our one year anniversary. It was the best experience we could have imagined. We were immediately taken aback by the gorgeous property but what really sealed the deal was the outstanding staff (especially in F&B). As soon as we arrived we were treated to a complimentary wine tasting the westin does each day with local Napa wines. We were then served by Garth, the bartender at Bank Cafe, who made us feel like we were at home. He was extremely welcoming and fun. A very great person to have behind your bar! The next night we visited the Bank Cafe again to have dinner. Another outstanding experience with top notch service. The manager Lance was so friendly and talked us through a wonderful dinner. The food was to die for. We had the scallops and the salmon, delicious. We will definitely be planning a trip again. Thank you to all the wonderful people at the Westin!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, October 19, 2013
Katelynn T:

Thank you for the awesome review and we truly feel that people make the difference. There are many places with great food, great rooms and a great atmosphere but the differentiator between a good and great experience is going to be the people and the service.

I will be passing along your wonderful feedback to the entire team and if you feel the need to take a quick weekend trip down to wine country we’ll hope to see you soon.

Be well,

Nathan Baslaw
Service Express Manager
The Westin Verasa Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2013

I really enjoyed our two night stay in this hotel. We were in Napa mainly to have lunch on the Wine Train, which is conveniently just across the street from the hotel. Our room was a large suite with a full kitchen. I love having a separate shower and tub. The staff was extermely friendly and helpful. The hotel is somewhat isolated from Napa but the little market down the street was charming and just a quick walk away. The restaurant "La Toque" was incredible. I highly recommend having dinner there in the hotel. They have a wine tasting in the lobby every night. I found the whole stay to be relaxing. I did really hate the loud voice announcing floors in the elevator, but that is my only complaint.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, October 19, 2013
Amoke365:

Thank you for the great review and since your main reason for coming to Napa was one of the spectacular Wine Train experiences, you made a great choice staying with us. Adding in a dining experience at La Toque, and your entire trip must have gone from good to great!

I know that Austin is known for its great food but when you have the need to take another trip to wine country we’ll hope to see you back again.

Be well,

Nathan Baslaw
Service Express Manager
The Westin Verasa Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, Connecticut
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 25, 2013

Lovely hotel in Napa. But this is what I expect from a Westin. I am a Gold member and the staff knew it was my birthday. We were up graded to a 1 bedroom suite which was unexpected plus a birthday card and candy. I was touched. The Heavenly Bed was wonderful after a day of touring so was the Heavenly Bath which was tremendous. The valet team was excellent. We never had to wait for our car.
Every afternoon they had wine tasting and tidbits. The winery's discounted their wines and shipped them to your home. Great deal if you liked them.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, October 19, 2013
Hello Jjscd:

Thank you for the great review and it sounds like you had a great time. All the Heavenly amenities are my favorite part of staying at Westins and it sounds like you enjoyed them all.

We’ll hope that on your next trip out west you find time to come out and visit us again.

Be well,

Nathan Baslaw
Service Express Manager
The Westin Verasa Napa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Verasa Napa

Address: 1314 McKinstry Street, Napa, CA 94559
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Napa
#3 Family Hotel in Napa
#6 Green Hotel in Napa
#8 Romantic Hotel in Napa
#9 Business Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Verasa Napa 4*
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Verasa, Napa Hotel Napa
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA

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