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“Pure Pleasure in Napa!” 5 of 5 stars
Review of The Westin Verasa Napa

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The Westin Verasa Napa
4.0 of 5 Hotel   |   1314 McKinstry Street, Napa, CA 94559   |  
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Breakfast for 2 Included
Ranked #11 of 27 Hotels in Napa
GreenLeadersBronze level
Hoboken
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Pure Pleasure in Napa!”
5 of 5 stars Reviewed August 1, 2013

My wife and I stayed at the Westin July 28th for one night as we were bouncing around different areas in the Napa valley. This hotel exceeded my expectations. I am a corporate preferred member and upon arrival I was upgraded without asking to a one bedroom suite. I also was able to have a later check out. This hotel is walking distance to oxbow market which is a great place to eat, drink, and check out. We went to dinner that night and the complementary car dropped us off and picked us up from our restaurant. It was a nice touch as I didn't want to drive after a day of driving around the Napa valley. After dinner we hit the hot tub and pool. Very nice! The next day we ran using the map provided by the hotel which took us through neighborhoods and parks of Napa. I will definitely be staying here next time I visit and would recommend this hotel tripadvisor peeps.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 20, 2013
CwmanningHoboken:

Thank you for the great review and perfect feedback for our future travelers and TripAdvisor readers. The Oxbow Market is one of my favorites places in Napa and I’m glad you were able to use our RunWestin maps. They are a great way to get a little bit of exercise and take a look around one of our beautiful Napa neighborhoods.

We’ll look forward to seeing you again soon.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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868 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
NYC
Top Contributor
56 reviews 56 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 30, 2013 via mobile

Our room was beyond spacious, beautiful separate bedroom, kitchen area, and living room space with a lovely outdoor porch. The bed comfortable, the service at check in quick and informative ( thank you SPG membership!) the staff was very helpful in suggesting a hike for first thing in the morning and where to eat. The location was great, right across from the wine train, and down the street from the oxbo market so we could have oysters and champagne for a snack, and get some nibbles from the fatted calf, and coffee and pastry in the am from the model bakery. This was my second Napa trip, and it was vastly improved by staying at the Westin. the pool was the perfect place to relax at the end of a wine tasting day and before dinner. we packed a lot into each day but never felt rushed because our hotel was so relaxing. Thank you Westin Staff!

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 11, 2013
KatembNyc:

Thank you for the great review and this sounds like a dream vacation and a perfect way to enjoy Napa; full days of complete relaxation, wine and great food! (Oxbow Market is one of the best places in the world to help accomplish the second two).

We’ll hope that your 3rd and 4th trip bring you back in our direction and have a great rest of your summer.

Be well,
Nathan Baslaw
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 30, 2013 via mobile

Amazing Westin at Southern end of Napa Valley with helpful staff, great amenities, included valet parking and Wifi. Although pricey to stay for several nights, certainly a great place for splurge. Booked through hotels.com

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 11, 2013
Traveler447Usa:

Thank you for the great review and your recent visit to spend a couple days with us. We love to hear the great feedback and one thing to mention is that whenever you book with any Starwood property there is always a “Best Rate Guarantee”. This means if you find a cheaper rate on any 3rd party website Starwood will match it, with an additional 10% discount. That essentially means that 99 times out of 100 the best rates are always on our website, www.westinnapa.com.

We’ll hope to see you again soon and have a great summer.

Be well,
Nathan Baslaw
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 29, 2013

Four of my friends and I rented a two bedroom suite with a kitchen at the Westin Verasa from July 25 through July 28. The suite was spacious, well decorated and clean. However the kitchen seems to be set up just for show. We were not provided a dish cloth or dish towel. There was an old Teflon frying pan to cook in. No pot holders, no baking sheet and only 5 place settings of dishes when the room can sleep up to 6. No dish washing soap provided. No paper towels. No salad thongs.

Only 4 towels and washcloths were provided even though the reservation was for 5 people. The towels were thin, not like you would expect for a Westin Hotel. We found the pool towels to be better than what was in our room, plus we had to use hand towels for our dishes and one of the wash cloths had to be used as a dishcloth

It was Valet parking only which begins to cost when you have to tip each time you get the car. Self parking was limited to the street and there wasn't much space -maybe 10 cars at most.

The location of the hotel to the wineries is good. Close to Walmart, Trader Joes, Safeway and Whole Foods.

Green Features: The room had two trash cans under the sink which I suppose was one for trash and one for recycle although it wasn't "blue" and wasn't labeled for recycle.
  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 11, 2013
Sherry T:

Thank you for taking the time to provide us and our TripAdvisor readers both the positive feedback and the feedback for improvement. I want to ensure you that I have looked into your concerns and passed your thoughts along to our housekeeping team to address your questions about the room, the kitchen and its general inventory. We try our best to make sure that we address all concerns raised by our guests and we truly appreciate the positive parts of your review.

I know it’s a bit of a long trip but we’ll hope to see you again on your next trip out to Napa.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntersville, North Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 28, 2013

Don Shindle has brought together a staff to compliment one of Westin's world-class properties. We have stayed here 5-6 times in the past 3 years, the last time in Feb. 2013 for the Silver Oak release party. The property is outstanding. Along the banks of the Napa river, walking distance to the Oxbow Market and some of the best dining that California has to offer. Not to mention a world-class restaurant in-house. If you like to workout, the fitness center overlooks the patio and pool. You are, literally, 10 minutes to the Silverado trail and wineries galore. If you're looking for a place to stay in wine country, the Westin Verasa Napa MUST make the top of your list.

Room Tip: The suites have kitchens...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 11, 2013
KletusNC:

Thank you for your incredible review and spot on feedback for our future guests and TripAdvisor readers. I have passed along your feedback to Don and our entire team. From your photo and your description of your most recent visit, it sounds like a perfect stay in our Legendary Napa Valley!

We’ll hope to see you back soon.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern California
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 27, 2013

This well-kept secret will be out soon--we stayed in a King Suite on the 3rd floor. The room was beautiful, spacious and well-furnished for my family. It was great for parents and grown kids to have separate areas, but not separate rooms. The location was convenient for many destinations, yet peaceful and not over-crowded. River views from our 3rd floor location were beautiful. I loved the high-ceilinged Lobby, with a great seating area, outdoor tables and available bar, clean spacious restrooms, and even benches to sit on while waiting for the elevator! I especially liked the path behind the hotel to walk along the river, or towards the marketplace. We easily walked downtown for shopping and meals too!

Room Tip: River view rooms over-looking the bocci ball court were quiet and. Peaceful
See more room tips
Green Features: They allow you to opt out of clean towels each day
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 11, 2013
Rascal&ruckus:

Thank you for the great review and incredible feedback for all of our TripAdvisor readers and future guests. We hope that you have a great rest of your summer and we’ll look forward to your return visit sooner than later.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
126 reviews 126 reviews
34 hotel reviews
Reviews in 56 cities Reviews in 56 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 25, 2013

The Westin Napa is a very nice hotel. The lobby, rooms, hallways, all very clean and modern. I like the decor a lot. The check in was quick. My wife is SPG Gold and we were given an upgraded room which turned out to be awesome. The living space was fantastic with a kitchenette, full sized table with four chairs, and a nice couch and armchair. The bathroom was huge and had a very nice walk in shower with a Westin dual heavenly showerhead. The bedroom was a good size also and had a tv mounted on the wall perfect for viewing while in bed. There was a nice balcony also.

Now the annoying parts, I realize sometimes hotel keys stop working but we did have to go back to the lobby (a long walk) to get them reprogrammed. I am not a big fan of valet but when you are forced to use it and it takes 15 minutes for valets to get your car you can tell they don't have enough staff. The check out also took too long. My wife stood in line the entire time I was waiting for the valet.

Since we stayed with points the room rate was obviously not a concern. I did look up the rate while I was there and it is quite high. The hotel is new, modern, and very clean and the staff is very courteous. If you are looking for top notch accomodations and price isn't a concern for you then you will love the Westin.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 11, 2013
K S:

Thank you for all the positive feedback and even more for your thoughts on the areas that caused you a few issues. Our guest service is our top priority and I want to ensure you that we are in the process, and will be addressing, the concerns that you have brought to our attention.

I have our engineering team looking into any possible key card programming issues and although we haven’t had any recent complaints, it is something that’s being looked at. I am also in the process of making sure that our staffing levels are at the point that will be most effective for our guests. I have noticed times when we can be short a person or two and that will be corrected next week.

We’ll hope to see you sooner than later and I know that on your next trip we will have your concerns corrected.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Verasa Napa

Address: 1314 McKinstry Street, Napa, CA 94559
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Napa
#3 Luxury Hotel in Napa
#6 Green Hotel in Napa
#10 Business Hotel in Napa
#11 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Verasa Napa 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Verasa, Napa Hotel Napa
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA

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