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“Awesome room but a few annoyances” 4 of 5 stars
Review of The Westin Verasa Napa

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The Westin Verasa Napa
4.0 of 5 Hotel   |   1314 McKinstry Street, Napa, CA 94559   |  
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Ranked #11 of 27 Hotels in Napa
Certificate of Excellence 2014
GreenLeadersBronze level
New York City, New York
Top Contributor
130 reviews 130 reviews
34 hotel reviews
Reviews in 59 cities Reviews in 59 cities
55 helpful votes 55 helpful votes
“Awesome room but a few annoyances”
4 of 5 stars Reviewed July 25, 2013

The Westin Napa is a very nice hotel. The lobby, rooms, hallways, all very clean and modern. I like the decor a lot. The check in was quick. My wife is SPG Gold and we were given an upgraded room which turned out to be awesome. The living space was fantastic with a kitchenette, full sized table with four chairs, and a nice couch and armchair. The bathroom was huge and had a very nice walk in shower with a Westin dual heavenly showerhead. The bedroom was a good size also and had a tv mounted on the wall perfect for viewing while in bed. There was a nice balcony also.

Now the annoying parts, I realize sometimes hotel keys stop working but we did have to go back to the lobby (a long walk) to get them reprogrammed. I am not a big fan of valet but when you are forced to use it and it takes 15 minutes for valets to get your car you can tell they don't have enough staff. The check out also took too long. My wife stood in line the entire time I was waiting for the valet.

Since we stayed with points the room rate was obviously not a concern. I did look up the rate while I was there and it is quite high. The hotel is new, modern, and very clean and the staff is very courteous. If you are looking for top notch accomodations and price isn't a concern for you then you will love the Westin.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 11, 2013
K S:

Thank you for all the positive feedback and even more for your thoughts on the areas that caused you a few issues. Our guest service is our top priority and I want to ensure you that we are in the process, and will be addressing, the concerns that you have brought to our attention.

I have our engineering team looking into any possible key card programming issues and although we haven’t had any recent complaints, it is something that’s being looked at. I am also in the process of making sure that our staffing levels are at the point that will be most effective for our guests. I have noticed times when we can be short a person or two and that will be corrected next week.

We’ll hope to see you sooner than later and I know that on your next trip we will have your concerns corrected.

Be well,
Nathan Baslaw
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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915 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
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English first
Vienna, Austria
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 23, 2013 via mobile

Very nice hotel. We chose it because it is near the trainstation for the Napavalley wine train. The hotel overall is very good but unfortunately our roomservice was lousy. Breakfast arrived only after an hour and still than had some items missing. The room was not cleaned by late afternoon with the remnants of breakfast still there. On the floor were empty glasses since the morning. May be lack of personnel?

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 4, 2013
Wiesi:

Thank you for the review and the feedback about your recent stay with us here at the Westin Verasa Napa. More than just the review, I would like to thank you for both the positive thoughts and the feedback for improvement. I have scheduled some time in the upcoming week to address the concerns you raised about the housekeeping department, the in room dining food and the in room dining service trays. All of these concerns are preventable and we will be making sure that they are addressed.

Thank you again and we’ll hope that we have the opportunity to host you again on your next trip over to Napa.

Be well,
Nathan Baslaw
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
Reviews in 24 cities Reviews in 24 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed July 21, 2013

I checked into this hotel for one night. This was because the second night's rate was extremely high, possibly because the hotel was getting full.

This hotel offers free valet parking for SPG platinum members (not sure about other levels).

As a SPG Platinum, I was not offered an upgrade. I asked for 4pm checkout but was told it was based on avaliability and only offered me 2pm, and upon negotiation 3pm.

The rooms were fairly standard, had a xbox however resolution wasnt very good, maybe because it was not connected via HDMI?

There was wine tasting in the evening at the lobby, and the vineyard that day was a very small family owned one, and did not have their own tasting room. It was nice of the hotel to allow local vineyards to showcase their wines.

Did not have dinner at the restaurant as there are so many good places to eat in Napa. Drove to the Rutherford Grill instead and had the best ribeye I have eaten in a few years.

Will I stay again? Probably not, at the prices they currently sell their room at.

My second night was at a Hilton Garden Inn. I had to self park (and no tips requried for valet), but the room had a Jacuzzi, was given a free bottle of wine for liking them on facebook, and was only $180 a night.

Room Tip: It can be a long walk to your room. Ask for rooms nearer to the lobby.
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  • Stayed July 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 4, 2013
Maic:

Thank you for the detailed review and I’m sorry the hotel wasn’t exactly as you may have hoped for. During the summer and early fall our rates are very competitive with the rest of the town of Napa but I can fully understand they may be a little higher than most are used to. If you do happen find yourself traveling back to the area during our Cabernet season, December – April, our rates can be a bit lower.

Also, our valet always comes at no additional charge as it is included in the resort amenity fee which covers most of the hotel amenities.

Thank you again for the review and we hope you were able to enjoy the rest of your time in Napa.

Be well,
Nathan Baslaw
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 21, 2013

My wife and I had the pleasure of staying at the Westin Verasa Napa for six nights while attending the Brian Culbertson Napa Jazz Getaway this June. The Westin was the perfect place for us and offered a truly comfortable home base after our wine tasting days and jazz filled nights. Our room was spacious and comfortable...a great place to relax. Everything about the Westin Verasa is first class. The breakfast at the Westin was wonderful, but if you wanted a little variety the Oxbow Market down the street offers a great breakfast crepe, coffee as only you will find in Napa and much more in the way of foods and things. Plus it is just a short walk further into the town of Napa where you can experience the shopping, restaurants and in-town tastings that are offered. Oh, and the Napa Wine Train is across the street from the Westin if your interested in that form of transportation to your tasting experience. We highly recommend the Westin Verasa, but look for specials or room rate "deals" (which we had) since it is rather expensive otherwise.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 4, 2013
Wpm60:

The Jazz Getaway is always a great time and Mr. Brian Culbertson puts on one of the best jazz shows that you can see. Thank you for sharing your experience and feedback with us and our TripAdvisor readers, and we’ll hope that you can make the trip out for next year.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnetonka, Minnesota
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 20, 2013

A great hotel with a great location for walking and tasting in Napa. Staff was very friendly and helpful. Will return for sure!!! Dont forget to have dinner in the hotels award winning French restaurant !!!

Room Tip: Lower level with pool view were very private
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 4, 2013
Craig C:

Thank you for the amazing review and perfect feedback. The award winning French restaurant you mention is La Toque and it is the only Michelin starred restaurant in the town of Napa. We love to hear about great experiences and the tip about the lower level pool view rooms is a good one.

We’ll hope to see you again sooner than later.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 18, 2013

Very nice hotel. Good service. Nice pool. Our room was great with a bedroom and living room with large modern kitchen. Perfect for a family of 4. The bed was very comfortable. The wine tasting was ok but nothing special special

Room Tip: Ask for room overlooking the pool. I assume that the rooms facing the road must be noisy.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 4, 2013
DG_global,

Thank you for the great review and good feedback. It sounds as though you were in one of our 1 bedroom suites, which is a great choice for a group of 4.

I would also like to mention that pool rooms are some of my favorite rooms but the rooms on the front side of the building can actually be a little quieter than those around the pool. There are a lot of different factors to think about but every direction of the hotel has different characteristics, both positive and negative.

We’ll hope to see you back on your next trip out west to the Napa Valley and we hope you have a great rest of your summer.

Be well,
Nathan Baslaw
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 18, 2013

After a long day of wine tasting, this is the hotel to come back to... It is walking distance to everything the town of Napa has to offer. The Napa Wine Train is just across the street. One of my favorite places is the Oxbow Market is just down the street. Fresh oysters, seafood, ice cream, veggies, cup cakes, herbs & seasonings just to name a few items available in market from a variety of vendors. The town is just down the street & across the river. There is so many places to eat, drink & shop... and they are pet friendly...

Room Tip: The rooms facing the back of hotel might be quieter since they are away from the hwy and train stati...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, August 4, 2013
Parkhaven916:

Thank you for the great review and excellent feedback for our TripAdvisor readers. You touch on some of the highlights in our location and we always love to hear that our guest had great service encounters.

We’ll hope to see you on your next wine country trip down from the Sacramento area.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Verasa Napa

Address: 1314 McKinstry Street, Napa, CA 94559
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Napa
#6 Green Hotel in Napa
#6 Family Hotel in Napa
#10 Romantic Hotel in Napa
#11 Business Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Verasa Napa 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Verasa, Napa Hotel Napa
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA

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