The hotel is not what it used to be...
Over a year ago, I stayed at this hotel and it was a very enjoyable experience. I just did another stay here, and it was disappointing. Several of the staff members were somewhat rude, and overall the feeling of happiness was gone from this property.
There are signs of wear and stains in the bathroom that wasn't consistent with the quality of a Westin. Everything about this hotel has just diminished year after year. So just in comparison, the property has seen its better days and could use some staff re-training on what it means to be a top notch hotel.
And for the platinum amenity, they advise that you can choose breakfast, but they are only able to provide you with cold continental breakfast...cereal and milk. There isn't even an option to get a hot breakfast (they say the restaurant on property is not owned by them...which is a huge copout). THIS IS WORSE THAN YOUR TYPICAL MOTEL 6, as most discount places even offer you something nicer. Last year, they were able to offer hot breakfast as part of your platinum amenity...so disappointing for such a former grand dame.
On the bright side, the additional wineries that were supposed to have been arranged were done well
I have only stayed here in trips on napa weekends the past few years, next year I am considering sta...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 13, 2012
Thank you for taking the time to provide us your detailed feedback about your experiences and I’m sorry for the various issues and concerns that occurred during your stay. Guest service is our top priority and is a constant focus of all our hotel trainings. Having staff that are deemed “somewhat rude” is unacceptable and I will be speaking with our entire team.
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I also want to emphasize the importance of our Platinum and other elite SPG members. The new SPG amenity options, released in March of this year, has been a great upgrade. The new Gold amenities and the change in Platinum choices has been a great enhancement. As you mentioned, Starwood did add the complimentary continental breakfast option which is one of the 3 choices and most likely the best value for our property. The breakfast is good for up to 2 people and is a great base for a day wine tasting. If the basic continental isn’t enough, we can always add some additional items off the menu and you would only be responsible for those items.
I know your most recent stay wasn’t exactly how you anticipated or expected but I can guarantee a better visit next time if you would be willing to give us another shot.
Thank you again and be well,
Service Express Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.