We were looking for a hotel in Napa that would offer great accommodations at a great location. We found the Westin to be both! The rooms were very comfortable and we had a small balcony overlooking the courtyard with the pol and fire pit. This a a lovely low-rise property right along the Napa River. It was a short walk to the OxBow Market and the Model Bakery. Although you could walk into town in 10 minutes, we decided to take the complimentary shuttle from the hotel. Eugene, the shuttle driver was great, he gave us his cell number and we just called him when we were ready for a pick up after dinner. The parking attendants, specifically Sal and Brett were also very helpful, offering us tips on wineries. Every night from 5pm-7pm the hotel offers wine tastings from a local winery and tapas in the lobby. That was a fun way to start the evening before heading to dinner. The lobbly is lovely and a very comfortable place to relax with a drink or sit out by the fire pit.

Now for the not so perfect...we had a few problems with our room keys that became inactivated about 3x over the 5-nights stay. I was also disappoionted that the front desk did not call our attention to the fact that we would not receive Starwood Points as the names on our hotel reservation (my name) and Starwood Preferrred Guest acct (my Husbands name) did not match. I am now having to work this out directly with Starwood. Last but not least, the valet had an accident with our rental car, denting the side of the car on a pole in the parking garage. This was kind of stressful, but we realize that accidents happen. To the hotel's credit, they handled the matter very responsiby.

We stayed in several hotels on a whirlwind California adventure, and hands down - this was our favorite hotel. The lobby is beautiful, the room was perfect and homey, the bed soo comfortable. We took advantage of the hot tub and the hotel bar - great drinks. Not a bad thing to say about this hotel.

Convenient to wineries, the best restaurants, the wine train, the market and Oxbow the Westin Napa is a good choice. The salt water heated pool and wonderful views add to the experience. Service is excellent and friendly. We will definitely stay here when we return.

The hotel is not what it used to be...

Over a year ago, I stayed at this hotel and it was a very enjoyable experience. I just did another stay here, and it was disappointing. Several of the staff members were somewhat rude, and overall the feeling of happiness was gone from this property.

There are signs of wear and stains in the bathroom that wasn't consistent with the quality of a Westin. Everything about this hotel has just diminished year after year. So just in comparison, the property has seen its better days and could use some staff re-training on what it means to be a top notch hotel.

And for the platinum amenity, they advise that you can choose breakfast, but they are only able to provide you with cold continental breakfast...cereal and milk. There isn't even an option to get a hot breakfast (they say the restaurant on property is not owned by them...which is a huge copout). THIS IS WORSE THAN YOUR TYPICAL MOTEL 6, as most discount places even offer you something nicer. Last year, they were able to offer hot breakfast as part of your platinum amenity...so disappointing for such a former grand dame.

On the bright side, the additional wineries that were supposed to have been arranged were done well