We were looking for a hotel in Napa that would offer great accommodations at a great location. We found the Westin to be both! The rooms were very comfortable and we had a small balcony overlooking the courtyard with the pol and fire pit. This a a lovely low-rise property right along the Napa River. It was a short walk to the OxBow Market and the Model Bakery. Although you could walk into town in 10 minutes, we decided to take the complimentary shuttle from the hotel. Eugene, the shuttle driver was great, he gave us his cell number and we just called him when we were ready for a pick up after dinner. The parking attendants, specifically Sal and Brett were also very helpful, offering us tips on wineries. Every night from 5pm-7pm the hotel offers wine tastings from a local winery and tapas in the lobby. That was a fun way to start the evening before heading to dinner. The lobbly is lovely and a very comfortable place to relax with a drink or sit out by the fire pit.
Now for the not so perfect...we had a few problems with our room keys that became inactivated about 3x over the 5-nights stay. I was also disappoionted that the front desk did not call our attention to the fact that we would not receive Starwood Points as the names on our hotel reservation (my name) and Starwood Preferrred Guest acct (my Husbands name) did not match. I am now having to work this out directly with Starwood. Last but not least, the valet had an accident with our rental car, denting the side of the car on a pole in the parking garage. This was kind of stressful, but we realize that accidents happen. To the hotel's credit, they handled the matter very responsiby.